jpm-20210414
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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 8-K
CURRENT REPORT
Pursuant to Section 13 or 15(d)
of the Securities Exchange Act of 1934
Date of Report (date of earliest event reported): April 14, 2021
JPMorgan Chase & Co.
(Exact name of registrant as specified in its charter)
Delaware1-580513-2624428
(State or other jurisdiction of
incorporation or organization)
(Commission File Number)(I.R.S. employer
identification no.)
383 Madison Avenue,
New York,New York10179
(Address of principal executive offices)(Zip Code)
Registrant’s telephone number, including area code: (212270-6000
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:
 Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
 Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
 Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
 Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))
Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of each exchange on which registered
Common stockJPMThe New York Stock Exchange
Depositary Shares, each representing a one-four hundredth interest in a share of 6.10% Non-Cumulative Preferred Stock, Series AA
JPM PR GThe New York Stock Exchange
Depositary Shares, each representing a one-four hundredth interest in a share of 6.15% Non-Cumulative Preferred Stock, Series BB
JPM PR HThe New York Stock Exchange
Depositary Shares, each representing a one-four hundredth interest in a share of 5.75% Non-Cumulative Preferred Stock, Series DD
JPM PR DThe New York Stock Exchange
Depositary Shares, each representing a one-four hundredth interest in a share of 6.00% Non-Cumulative Preferred Stock, Series EE
JPM PR CThe New York Stock Exchange
Depositary Shares, each representing a one-four hundredth interest in a share of 4.75% Non-Cumulative Preferred Stock, Series GG
JPM PR JThe New York Stock Exchange
Depositary Shares, each representing a one-four hundredth interest in a share of 4.55% Non-Cumulative Preferred Stock, Series JJJPM PR KThe New York Stock Exchange
Alerian MLP Index ETNs due May 24, 2024AMJNYSE Arca, Inc.
Guarantee of Callable Step-Up Fixed Rate Notes due April 26, 2028 of JPMorgan Chase Financial Company LLC
JPM/28The New York Stock Exchange
Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.




Item 2.02 Results of Operations and Financial Condition
On April 14, 2021, JPMorgan Chase & Co. (“JPMorgan Chase” or the “Firm”) reported 2021 first quarter net income of $14.3 billion, or $4.50 per share, compared with net income of $2.9 billion, or $0.78 per share, in the first quarter of 2020. A copy of the 2021 first quarter earnings release is attached hereto as Exhibit 99.1, and a copy of the earnings release financial supplement is attached hereto as Exhibit 99.2.
Each of the Exhibits provided with this Form 8-K shall be deemed to be “filed” for purposes of the Securities Exchange Act of 1934.
This Current Report on Form 8-K (including the Exhibits hereto) contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on the current beliefs and expectations of JPMorgan Chase’s management and are subject to significant risks and uncertainties. Actual results may differ from those set forth in the forward-looking statements. Factors that could cause JPMorgan Chase’s actual results to differ materially from those described in the forward-looking statements can be found in JPMorgan Chase’s Annual Report on Form 10-K for the year ended December 31, 2020, which has been filed with the Securities and Exchange Commission and is available on JPMorgan Chase’s website (https://jpmorganchaseco.gcs-web.com/financial-information/sec-filings) and on the Securities and Exchange Commission’s website (www.sec.gov). JPMorgan Chase does not undertake to update any forward-looking statements.











Item 9.01 Financial Statements and Exhibits

(d)    Exhibits
Exhibit No. Description of Exhibit
   
99.1
99.2
101Pursuant to Rule 406 of Regulation S-T, the cover page is formatted in Inline XBRL (Inline eXtensible Business Reporting Language).
104Cover Page Interactive Data File (embedded within the Inline XBRL document and included in Exhibit 101).

2



SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
JPMorgan Chase & Co.
(Registrant)

By:/s/ Elena Korablina
Elena Korablina
Managing Director and Firmwide Controller
(Principal Accounting Officer)

Dated:April 14, 2021



3
Document
Exhibit 99.1
JPMorgan Chase & Co.
383 Madison Avenue, New York, NY 10179-0001
NYSE symbol: JPM
www.jpmorganchase.com
https://cdn.kscope.io/0529bcfd54c9222341cc3a6bac7c6627-jpmclogoa181.gif
JPMORGAN CHASE REPORTS FIRST-QUARTER 2021 NET INCOME OF $14.3 BILLION ($4.50 PER SHARE)
FIRST-QUARTER 2021 RESULTS1
ROE 23%
ROTCE2 29%
CET1 Capital Ratios3
Std. 13.1%; Adv. 13.7%
Net payout LTM4,5
37%
Firmwide Metricsn
Reported revenue of $32.3 billion; managed revenue of $33.1 billion2
nCredit costs net benefit of $4.2 billion included $5.2 billion of net reserve releases and $1.1 billion of net charge-offs
n
Average loans6 up 1%; average deposits up 36%
n
$1.5 trillion of liquidity sources, including HQLA and unencumbered marketable securities7
CCB

ROE 54%
nAverage deposits up 32%; client investment assets up 44%
n
Average loans6 down 7%; debit and credit card sales volume8 up 9%
nActive mobile customers up 9%
CIB

 ROE 27%
nGlobal Investment Banking wallet share of 9.0% in 1Q21
nTotal Markets revenue of $9.1 billion, up 25%, with Fixed Income Markets up 15% and Equity Markets up 47%
CB

ROE 19%
nGross Investment Banking revenue of $1.1 billion, up 65%
nAverage loans down 2%; average deposits up 54%
AWM

 ROE 35%
nAssets under management (AUM) of $2.8 trillion, up 28%
nAverage loans up 18%; average deposits up 43%
Jamie Dimon, Chairman and CEO, commented on the financial results: “JPMorgan Chase earned $14.3 billion in net income reflecting strong underlying performance across our businesses, partially driven by a rapidly improving economy. These results include a benefit from credit reserve releases of $5.2 billion that we do not consider core or recurring profits. We believe our credit reserves of $26 billion are appropriate and prudent, all things considered.”

Dimon continued: “In Consumer & Community Banking, consumer spending in our businesses has returned to pre-pandemic levels, up 14% versus the first quarter of 2019. We are also seeing good momentum in T&E with spend up more than 50% in March versus February. Home Lending originations were very strong, up 40%, with almost 75% of consumer mortgage applications completed digitally, but we expect this to slow with the recent rise in interest rates. Loan demand remained challenged as Card outstandings remain lower despite spend recovering to pre-COVID levels. Deposits were up 32% and investments were up 44%. In the Corporate & Investment Bank, we maintained our wallet share, Global IB fees were up 57% and Commercial Banking generated IB revenue over $1 billion. Corporate clients continued to access capital markets for liquidity and repay revolvers. In Asset & Wealth Management, continued strong investment performance, growth in new products and advisor hiring led to net inflows of $48 billion into long-term products. Also, AWM has seen strong and steady loan demand primarily to support business growth and mortgages.”

Dimon added: “We continue to make significant investments in products, people, and technology, all while maintaining credit discipline and a fortress balance sheet. We are fully engaged in trying to help solve some of the world’s biggest issues, and we announced a commitment to finance and facilitate $200 billion in 2020 to drive action on climate change and advance sustainable development. We remain committed to using our resources to drive inclusive solutions to support our employees, customers, clients and the communities we serve through these trying times. In the quarter, we extended credit and raised capital of $804 billion, as well as funded approximately $10 billion under the SBA’s Paycheck Protection Program, for consumers and clients of all sizes around the world.”

Dimon concluded: “With all of the stimulus spending, potential infrastructure spending, continued Quantitative Easing, strong consumer and business balance sheets and euphoria around the potential end of the pandemic, we believe that the economy has the potential to have extremely robust, multi-year growth. This growth can benefit all Americans, particularly those who suffered the most during this pandemic. If all of the government programs are spent wisely and efficiently, focusing on actual outcomes, the benefits will be more widely shared, economic growth will be more sustainable and future problems, like inflation and too much debt, will be reduced.”

SIGNIFICANT ITEMS
n    1Q21 results included:
n    $5.2 billion of credit reserve releases Firmwide ($1.28 increase in earnings per share (EPS))
n    $550 million contribution to the JPMorgan Chase Foundation ($0.09 decrease in EPS)
n    Excluding significant items2: 1Q21 net income of $10.6 billion, or $3.31 per share and ROTCE of 21%
CAPITAL DISTRIBUTED
n    Common dividend of $2.8 billion, or $0.90 per share
n    $4.3 billion of common stock net repurchases in 1Q215, 9
FORTRESS PRINCIPLES
n    Book value per share of $82.31, up 8%; tangible book value per share2 of $66.56, up 10%
n    Basel III common equity Tier 1 capital3 of $206 billion and Standardized ratio3 of 13.1%; Advanced ratio3 of 13.7%
n    Firm supplementary leverage ratio (SLR) of 6.7%, and without the temporary exclusions of U.S. Treasuries and Federal Reserve Bank deposits 5.5%.3


OPERATING LEVERAGE
n    1Q21 reported expense of $18.7 billion; reported overhead ratio of 58%; managed overhead ratio2 of 57%
SUPPORTED CONSUMERS, BUSINESSES & COMMUNITIES
n    $804 billion of credit and capital10 raised in 1Q21
n    $69 billion of credit for consumers
n    $4 billion of credit for U.S. small businesses
n    $300 billion of credit for corporations
n    $417 billion of capital raised for corporate clients and non-U.S. government entities
n    $14 billion of credit and capital raised for nonprofit and U.S. government entities, including states, municipalities, hospitals and universities
n    $10 billion of loans under the Small Business Administration’s Paycheck Protection Program in 1Q21
Investor Contact: Reggie Chambers (212) 270-2479
Note: Totals may not sum due to rounding
1Percentage comparisons noted in the bullet points are for the first quarter of 2021 versus the prior-year first quarter, unless otherwise specified
 2For notes on non-GAAP financial measures, including managed basis reporting, see page 6.
For additional notes see page 7.
Media Contact: Joseph Evangelisti (212) 270-7438

JPMorgan Chase & Co.
News Release
In the discussion below of Firmwide results of JPMorgan Chase & Co. (“JPMorgan Chase” or the “Firm”), information is presented on a managed basis, which is a non-GAAP financial measure, unless otherwise specified. The discussion below of the Firm’s business segments is also presented on a managed basis. For more information about managed basis, and non-GAAP financial measures used by management to evaluate the performance of each line of business, refer to page 6.
Comparisons noted in the sections below are for the first quarter of 2021 versus the prior-year first quarter, unless otherwise specified.
JPMORGAN CHASE (JPM)
Net revenue on a reported basis was $32.3 billion, $29.3 billion, and $28.3 billion for the first quarter of 2021, fourth quarter of 2020, and first quarter of 2020, respectively.11
Results for JPM4Q201Q20
($ millions, except per share data)1Q214Q201Q20$ O/(U)O/(U) %$ O/(U)O/(U) %
Net revenue - managed$33,119 $30,161 $29,010 $2,958 10 %$4,109 14 %
Noninterest expense18,725 16,048 16,791 2,677 17 1,934 12 
Provision for credit losses(4,156)(1,889)8,285 (2,267)(120)(12,441)NM
Net income$14,300 $12,136 $2,865 $2,164 18 %$11,435 399 %
Earnings per share - diluted$4.50 $3.79 $0.78 $0.71 19 %$3.72 477 %
Return on common equity
23 %19 %%
Return on tangible common equity
29 24 
Discussion of Results12:
Net income was $14.3 billion, up $11.4 billion, predominantly driven by credit reserve releases of $5.2 billion compared to credit reserve builds of $6.8 billion in the prior year.
Net revenue of $33.1 billion was up 14%. Noninterest revenue was $20.1 billion, up 39%, driven by higher CIB Markets revenue, higher Investment Banking fees, and the absence of losses in Credit Adjustments and Other and markdowns on held-for-sale positions in the bridge book13 recorded in the prior year. Net interest income was $13.0 billion, down 11%, predominantly driven by the impact of lower rates, partially offset by balance sheet growth.
Noninterest expense was $18.7 billion, up 12%, predominantly driven by higher volume- and revenue-related expense and continued investments. The increase in expense also included a $550 million contribution to the Firm’s Foundation.
The provision for credit losses was a net benefit of $4.2 billion driven by net reserve releases of $5.2 billion, compared to an expense of $8.3 billion in the prior year predominantly driven by net reserve builds of $6.8 billion. The Consumer reserve release was $4.5 billion, and included a $3.5 billion release in Card, reflecting improvements in the macroeconomic scenarios, and a $625 million reserve release in Home Lending primarily due to improvements in house price index (HPI) expectations and to a lesser extent portfolio run-off. The Wholesale reserve release was $716 million reflecting improvements in the macroeconomic scenarios. Net charge-offs of $1.1 billion were down $412 million, predominantly driven by Card.
2

JPMorgan Chase & Co.
News Release
CONSUMER & COMMUNITY BANKING (CCB)
Results for CCB4Q201Q20
($ millions)1Q214Q201Q20$ O/(U)O/(U) %$ O/(U)O/(U) %
Net revenue$12,517 $12,728 $13,287 $(211)(2)%$(770)(6)%
Consumer & Business Banking5,635 5,744 6,266 (109)(2)(631)(10)
Home Lending1,458 1,456 1,161 — 297 26 
Card & Auto5,424 5,528 5,860 (104)(2)(436)(7)
Noninterest expense7,202 7,042 7,269 160 (67)(1)
Provision for credit losses(3,602)(83)5,772 (3,519)NM(9,374)NM
Net income$6,728 $4,325 $197 $2,403 56 %$6,531 NM
Discussion of Results12,14,15:
Net income was $6.7 billion, up $6.5 billion, driven by credit reserve releases compared to reserve builds in the prior year. Net revenue was $12.5 billion, down 6%.
Consumer & Business Banking net revenue was $5.6 billion, down 10%, driven by the impact of deposit margin compression, largely offset by growth in deposit balances. Home Lending net revenue was $1.5 billion, up 26%, driven by higher production revenue, partially offset by lower net interest income on lower balances. Card & Auto net revenue was $5.4 billion, down 7%, driven by lower Card net interest income on lower balances, partially offset by lower Card acquisition costs and higher Card net interchange income.
Noninterest expense was $7.2 billion, down 1%.
The provision for credit losses was a net benefit of $3.6 billion, including a $4.6 billion reserve release reflecting improvements in the macroeconomic scenarios compared to a $4.5 billion reserve build in the prior year. Net charge-offs were $1.0 billion, down $290 million, driven by Card.
3

JPMorgan Chase & Co.
News Release
CORPORATE & INVESTMENT BANK (CIB)
Results for CIB4Q201Q20
($ millions)1Q214Q201Q20$ O/(U)O/(U) %$ O/(U)O/(U) %
Net revenue$14,605 $11,352 $10,003 $3,253 29 %$4,602 46 %
Banking4,508 4,117 2,650 391 1,858 70 
Markets & Securities Services10,097 7,235 7,353 2,862 40 2,744 37 
Noninterest expense7,104 4,939 5,955 2,165 44 1,149 19 
Provision for credit losses(331)(581)1,401 250 43 (1,732)NM
Net income$5,740 $5,349 $1,985 $391 %$3,755 189 %
Discussion of Results14:
Net income was $5.7 billion, up $3.8 billion, with net revenue of $14.6 billion, up 46%.
Banking revenue was $4.5 billion, up 70%. Investment Banking revenue was $2.9 billion, up $2.0 billion, driven by higher Investment Banking fees, up 57%, reflecting higher fees across products, and the absence of markdowns on held-for-sale positions in the bridge book13 recorded in the prior year. Wholesale Payments revenue was $1.4 billion, down 2%, driven by deposit margin compression, predominantly offset by the impact of higher deposit balances. Lending revenue was $265 million, down 24%, predominantly driven by mark-to-market gains on hedges of accrual loans in the prior year.
Markets & Securities Services revenue was $10.1 billion, up 37%. Markets revenue was $9.1 billion, up 25%. Fixed Income Markets revenue was $5.8 billion, up 15%, predominantly driven by strong performance in Securitized Products and Credit, largely offset by lower revenue in Rates and Currencies & Emerging Markets against a favorable performance in the prior year. Equity Markets revenue was $3.3 billion, up 47%, driven by strong performance across products. Securities Services revenue was $1.1 billion, down 2%, with deposit margin compression largely offset by deposit balance growth. Credit Adjustments & Other was a loss of $3 million, compared to a loss of $951 million in the prior year which was predominantly driven by funding spread widening on derivatives.
Noninterest expense was $7.1 billion, up 19%, predominantly driven by higher revenue-related compensation expense partially offset by lower legal expense.
The provision for credit losses was a net benefit of $331 million, driven by reserve releases.
COMMERCIAL BANKING (CB)
Results for CB4Q201Q20
($ millions)1Q214Q201Q20$ O/(U)O/(U) %$ O/(U)O/(U) %
Net revenue$2,393 $2,463 $2,165 $(70)(3)%$228 11 %
Noninterest expense969 950 986 19 (17)(2)
Provision for credit losses(118)(1,181)1,010 1,063 90 (1,128)NM
Net income$1,168 $2,034 $139 $(866)(43)%$1,029 NM
Discussion of Results14:
Net income was $1.2 billion, up $1.0 billion, largely driven by reserve builds in the prior year.
Net revenue of $2.4 billion was up 11%, predominantly driven by higher deposit balances, higher lending revenue due to increased portfolio spreads, higher investment banking revenue, and the absence of markdowns on held-for-sale positions in the bridge book13 recorded in the prior year, largely offset by deposit margin compression.
Noninterest expense was $969 million, down 2% driven by lower structural expense.
The provision for credit losses was a net benefit of $118 million, driven by reserve releases. Net charge-offs were $29 million.
4

JPMorgan Chase & Co.
News Release

ASSET & WEALTH MANAGEMENT (AWM)
Results for AWM4Q201Q20
($ millions)1Q214Q201Q20$ O/(U)O/(U) %$ O/(U)O/(U) %
Net revenue$4,077 $3,867 $3,389 $210 %$688 20 %
Noninterest expense2,574 2,756 2,435 (182)(7)139 
Provision for credit losses(121)(2)94 (119)NM(215)NM
Net income$1,244 $786 $669 $458 58 %$575 86 %
Discussion of Results15:     
Net income was $1.2 billion, up 86%.
Net revenue was $4.1 billion, up 20%, largely driven by higher management fees, higher deposit and loan balances, as well as net valuation gains, partially offset by deposit margin compression.
Noninterest expense was $2.6 billion, up 6%, predominantly driven by higher volume- and revenue-related expense, partially offset by lower structural expense.
The provision for credit losses was a net benefit of $121 million, driven by reserve releases.
Assets under management were $2.8 trillion, up 28%, driven by higher market levels, as well as cumulative net inflows into long-term and liquidity products.
CORPORATE
Results for Corporate4Q201Q20
($ millions)1Q214Q201Q20$ O/(U)O/(U) %$ O/(U)O/(U) %
Net revenue$(473)$(249)$166 $(224)(90)%$(639)NM
Noninterest expense876 361 146 515 143 730 500 
Provision for credit losses16 (42)58 NM100 
Net income/(loss)$(580)$(358)$(125)$(222)(62)%$(455)(364)%
Discussion of Results:
Net loss was $580 million, compared with a net loss of $125 million in the prior year. The current quarter included a tax benefit that reflects the impact of the Firm’s estimated full-year expected tax rate relative to the level of year-to-date pretax income.
Net revenue was a loss of $473 million compared with revenue of $166 million in the prior year. Net interest income was down $690 million predominantly driven by lower rates, as well as limited opportunities to deploy funds in response to continued deposit growth.
Noninterest expense was $876 million, up $730 million primarily due to a higher contribution to the Firm’s Foundation.









5

JPMorgan Chase & Co.
News Release
2. Notes on non-GAAP financial measures:

a.The Firm prepares its Consolidated Financial Statements in accordance with accounting principles generally accepted in the U.S. (“U.S. GAAP”). That presentation, which is referred to as “reported” basis, provides the reader with an understanding of the Firm’s results that can be tracked consistently from year-to-year and enables a comparison of the Firm’s performance with the U.S. GAAP financial statements of other companies. In addition to analyzing the Firm’s results on a reported basis, management reviews Firmwide results, including the overhead ratio, on a “managed” basis; these Firmwide managed basis results are non-GAAP financial measures. The Firm also reviews the results of the lines of business on a managed basis. The Firm’s definition of managed basis starts, in each case, with the reported U.S. GAAP results and includes certain reclassifications to present total net revenue for the Firm and each of the reportable business segments on a fully taxable-equivalent (“FTE”) basis. Accordingly, revenue from investments that receive tax credits and tax-exempt securities is presented in the managed results on a basis comparable to taxable investments and securities. These financial measures allow management to assess the comparability of revenue from year-to-year arising from both taxable and tax-exempt sources. The corresponding income tax impact related to tax-exempt items is recorded within income tax expense. These adjustments have no impact on net income as reported by the Firm as a whole or by the lines of business. For a reconciliation of the Firm’s results from a reported to managed basis, see page 7 of the Earnings Release Financial Supplement.

b.Tangible common equity (“TCE”), return on tangible common equity (“ROTCE”) and tangible book value per share (“TBVPS”), are each non-GAAP financial measures. TCE represents the Firm’s common stockholders’ equity (i.e., total stockholders’ equity less preferred stock) less goodwill and identifiable intangible assets (other than mortgage servicing rights), net of related deferred tax liabilities. For a reconciliation from common stockholders’ equity to TCE, see page 9 of the Earnings Release Financial Supplement. ROTCE measures the Firm’s net income applicable to common equity as a percentage of average TCE. TBVPS represents the Firm’s TCE at period-end divided by common shares at period-end. Book value per share was $82.31, $81.75 and $75.88 at March 31, 2021, December 31, 2020, and March 31, 2020, respectively. TCE, ROTCE, and TBVPS are utilized by the Firm, as well as investors and analysts, in assessing the Firm’s use of equity.

c.First-quarter 2021 net income, earnings per share and ROTCE excluding credit reserve releases and the contribution to the Firm’s Foundation (collectively, “significant items”) are non-GAAP financial measures. The credit reserve releases represent the portion of the provision for credit losses attributable to the change in allowance for credit losses. Excluding these significant items resulted in a decrease of $3.7 billion (after tax) to reported net income from $14.3 billion to $10.6 billion; a decrease of $1.19 per share to reported EPS from $4.50 to $3.31; and a decrease of 8% to ROTCE from 29% to 21%. Management believes these measures provide useful information to investors and analysts in assessing the Firm’s results.


6

JPMorgan Chase & Co.
News Release
Additional notes:

3. Estimated. Reflects the relief provided by the Federal Reserve Board (the “Federal Reserve”) in response to the COVID-19 pandemic, including the CECL capital transition provisions that became effective in the first quarter of 2020. For the period ended March 31, 2021, the impact of the CECL capital transition provisions resulted in an increase to CET1 capital of $4.5 billion. The Firm SLR of 6.7% reflects the temporary exclusions of U.S. Treasury securities and deposits at Federal Reserve Banks, which became effective April 1, 2020 and remained in effect through March 31, 2021. Refer to Regulatory Developments Relating to the COVID-19 Pandemic on pages 52-53 and Capital Risk Management on pages 91-101 of the Firm’s 2020 Form 10-K for additional information.
4.Last twelve months (“LTM”).
5.Includes the net impact of employee issuances.
6.In the third quarter of 2020, the Firm reclassified certain fair value option elected lending-related positions from trading assets to loans. Prior-period amounts have been revised to conform with the current presentation.
7.Estimated. High-quality liquid assets (“HQLA”) and unencumbered marketable securities, includes the Firm’s average eligible HQLA, other end-of-period HQLA-eligible securities which are included as part of the excess liquidity at JPMorgan Chase Bank, N.A. that are not transferable to non-bank affiliates and thus excluded from the Firm’s liquidity coverage ratio (“LCR”) under the LCR rule, and other end-of-period unencumbered marketable securities, such as equity and debt securities. Does not include borrowing capacity at Federal Home Loan Banks and the discount window at the Federal Reserve Bank. Refer to Liquidity Risk Management on pages 102-108 of the Firm’s 2020 Form 10-K for additional information.

8.Excludes Commercial Card.
9.On December 18, 2020, the Federal Reserve announced that all large banks, including the Firm, could resume share repurchases commencing in the first quarter of 2021, subject to certain restrictions; the restrictions were extended until at least the second quarter of 2021. Refer to page 10 of the Earnings Release Financial Supplement for further information.

10.Credit provided to clients represents new and renewed credit, including loans and commitments.
11.In the first quarter of 2021, the Firm reclassified certain deferred investment tax credits from accounts payable and other liabilities to other assets to be a reduction to the carrying value of certain tax-oriented investments. The reclassification also resulted in an increase in income tax expense and a corresponding increase in other income, with no effect on net income. Prior-period amounts have been revised to conform with the current presentation, including the Firm’s effective income tax rate. The reclassification did not change the Firm’s results of operations on a managed basis. Refer to page 2 of the Earnings Release Financial Supplement for further information.
12.In the second quarter of 2020, the Firm reclassified certain spend-based credit card reward costs from marketing expense to be a reduction of card income, with no effect on net income. Prior-period amounts have been revised to conform with the current presentation.
13.The bridge book consisted of certain held-for-sale positions, including unfunded commitments, in CIB and CB
14.In the fourth quarter of 2020, payment processing-only clients along with the associated revenue and expenses were realigned to CIB’s Wholesale Payments business from CCB and CB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
15.In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.





7

JPMorgan Chase & Co.
News Release

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of customers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

JPMorgan Chase & Co. will host a conference call today, April 14, 2021, at 8:30 a.m. (Eastern) to present first quarter 2021 financial results. The general public can access the call by dialing (866) 541-2724 in the U.S. and Canada, or (706) 634-7246 for international participants. Please dial in 10 minutes prior to the start of the call. The live audio webcast and presentation slides will be available on the Firm’s website, www.jpmorganchase.com, under Investor Relations, Events & Presentations.

A replay of the conference call will be available beginning at approximately 12:30 p.m. on April 14, 2021, through midnight, April 28, 2021, by telephone at (855) 859-2056 (U.S. and Canada) or (404) 537-3406 (international); use Conference ID # 7238068. The replay will also be available via webcast on www.jpmorganchase.com under Investor Relations, Events & Presentations. Additional detailed financial, statistical and business-related information is included in a financial supplement. The earnings release and the financial supplement are available at www.jpmorganchase.com.

This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on the current beliefs and expectations of JPMorgan Chase & Co.’s management and are subject to significant risks and uncertainties. Actual results may differ from those set forth in the forward-looking statements. Factors that could cause JPMorgan Chase & Co.’s actual results to differ materially from those described in the forward-looking statements can be found in JPMorgan Chase & Co.’s Annual Report on Form 10-K for the year ended December 31, 2020 which has been filed with the Securities and Exchange Commission and is available on JPMorgan Chase & Co.’s website (https://jpmorganchaseco.gcs-web.com/financial-information/sec-filings), and on the Securities and Exchange Commission’s website (www.sec.gov). JPMorgan Chase & Co. does not undertake to update any forward-looking statements.


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Document
                                                                    
Exhibit 99.2





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EARNINGS RELEASE FINANCIAL SUPPLEMENT

FIRST QUARTER 2021















                                                                    
JPMORGAN CHASE & CO.
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TABLE OF CONTENTS
Page(s)
Consolidated Results
Consolidated Financial Highlights2–3
Consolidated Statements of Income4
Consolidated Balance Sheets5
Condensed Average Balance Sheets and Annualized Yields6
Reconciliation from Reported to Managed Basis7
Segment Results - Managed Basis8
Capital and Other Selected Balance Sheet Items9
Earnings Per Share and Related Information10
Business Segment Results
Consumer & Community Banking (“CCB”)11–14
Corporate & Investment Bank (“CIB”)15–17
Commercial Banking (“CB”)18–19
Asset & Wealth Management (“AWM”)20–22
Corporate23
Credit-Related Information24–27
Non-GAAP Financial Measures28
Glossary of Terms and Acronyms (a)
(a)    Refer to the Glossary of Terms and Acronyms on pages 305–311 of JPMorgan Chase & Co.’s (the “Firm’s”) Annual Report on Form 10-K for the year ended December 31, 2020 (the “2020 Form 10-K”).


                                                                    

JPMORGAN CHASE & CO.
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CONSOLIDATED FINANCIAL HIGHLIGHTS
(in millions, except per share and ratio data)
QUARTERLY TRENDS
1Q21 Change
SELECTED INCOME STATEMENT DATA 1Q214Q203Q202Q201Q204Q201Q20
Reported Basis
Total net revenue (a)(b)$32,266 $29,335 $29,255 $33,075 $28,286 10 %14 %
Total noninterest expense (b)18,725 16,048 16,875 16,942 16,791 17 12 
Pre-provision profit (c)13,541 13,287 12,380 16,133 11,495 18 
Provision for credit losses(4,156)(1,889)611 10,473 8,285 (120)NM
NET INCOME14,300 12,136 9,443 4,687 2,865 18 399 
Managed Basis (d)
Total net revenue (b)33,119 30,161 29,941 33,817 29,010 10 14 
Total noninterest expense (b)18,725 16,048 16,875 16,942 16,791 17 12 
Pre-provision profit (c)14,394 14,113 13,066 16,875 12,219 18 
Provision for credit losses(4,156)(1,889)611 10,473 8,285 (120)NM
NET INCOME14,300 12,136 9,443 4,687 2,865 18 399 
EARNINGS PER SHARE DATA
Net income: Basic$4.51 $3.80 $2.93 $1.39 $0.79 19 471 
Diluted4.50 3.79 2.92 1.38 0.78 19 477 
Average shares: Basic3,073.5 3,079.7 3,077.8 3,076.3 3,095.8 — (1)
Diluted3,078.9 3,085.1 3,082.8 3,081.0 3,100.7 — (1)
MARKET AND PER COMMON SHARE DATA
Market capitalization$460,820 $387,492 $293,451 $286,658 $274,323 19 68 
Common shares at period-end3,027.1 3,049.4 3,048.2 3,047.6 3,047.0 (1)(1)
Book value per share82.31 81.75 79.08 76.91 75.88 
Tangible book value per share (“TBVPS”) (c)66.56 66.11 63.93 61.76 60.71 10 
Cash dividends declared per share0.90 0.90 0.90 0.90 0.90 — — 
FINANCIAL RATIOS (e)
Return on common equity (“ROE”)23 %19 %15 %%%
Return on tangible common equity (“ROTCE”) (c)29 24 19 
Return on assets1.61 1.42 1.14 0.58 0.40 
CAPITAL RATIOS (f)
Common equity Tier 1 (“CET1”) capital ratio13.1 %(g)13.1 %13.1 %12.4 %11.5 %
Tier 1 capital ratio15.0 (g)15.0 15.0 14.3 13.3 
Total capital ratio17.2 (g)17.3 17.3 16.7 15.5 
Tier 1 leverage ratio6.7 (g)7.0 7.0 6.9 7.5 
Supplementary leverage ratio (“SLR”)6.7 (g)6.9 7.0 6.8 6.0 
(a)In the first quarter of 2021, the Firm reclassified certain deferred investment tax credits from accounts payable and other liabilities to other assets to be a reduction to the carrying value of certain tax-oriented investments. The reclassification also resulted in an increase in income tax expense and a corresponding increase in other income, with no effect on net income. Prior-period amounts have been revised to conform with the current presentation, including the Firm’s effective income tax rate. The reclassification did not change the Firm’s results of operations on a managed basis.
(b)In the second quarter of 2020, the Firm reclassified certain spend-based credit card reward costs from marketing expense to be a reduction of card income, with no effect on net income. Prior-period amounts have been revised to conform with the current presentation.
(c)Pre-provision profit, TBVPS and ROTCE are each non-GAAP financial measures. Tangible common equity (“TCE”) is also a non-GAAP financial measure; refer to page 9 for a reconciliation of common stockholders’ equity to TCE. Refer to page 28 for a further discussion of these measures.
(d)Refer to Reconciliation from Reported to Managed Basis on page 7 for a further discussion of managed basis.
(e)Quarterly ratios are based upon annualized amounts.
(f)The capital metrics reflect the relief provided by the Federal Reserve Board (the “Federal Reserve”) in response to the COVID-19 pandemic, including the CECL capital transition provisions that became effective in the first quarter of 2020. For the periods ended March 31, 2021, December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, the impact of the CECL capital transition provisions resulted in an increase to CET1 capital of $4.5 billion, $5.7 billion, $6.4 billion, $6.5 billion and $4.3 billion, respectively. The SLR reflects the temporary exclusions of U.S. Treasury securities and deposits at Federal Reserve Banks, which became effective April 1, 2020 and remained in effect through March 31, 2021. Refer to Regulatory Developments Relating to the COVID-19 Pandemic on pages 52-53 and Capital Risk Management on pages 91-101 of the Firm’s 2020 Form 10-K for additional information.
(g)Estimated.
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CONSOLIDATED FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio and headcount data)
QUARTERLY TRENDS
1Q21 Change
1Q214Q203Q202Q201Q204Q201Q20
SELECTED BALANCE SHEET DATA (period-end)
Total assets (a)$3,689,336 $3,384,757 $3,245,061 $3,212,643 $3,138,530 %18 %
Loans:
Consumer, excluding credit card loans (b)324,908 318,579 322,098 323,198 311,508 
Credit card loans132,493 144,216 140,377 141,656 154,021 (8)(14)
Wholesale loans (b)553,906 550,058 527,265 544,528 584,081 (5)
Total Loans1,011,307 1,012,853 989,740 1,009,382 1,049,610 — (4)
Deposits:
U.S. offices:
Noninterest-bearing629,139 572,711 540,116 529,729 448,195 10 40 
Interest-bearing1,266,856 1,197,032 1,117,149 1,061,093 1,026,603 23 
Non-U.S. offices:
Noninterest-bearing22,661 23,435 21,406 22,752 22,192 (3)
Interest-bearing359,456 351,079 322,745 317,455 339,019 
Total deposits2,278,112 2,144,257 2,001,416 1,931,029 1,836,009 24 
Long-term debt 279,427 281,685 279,175 317,003 299,344 (1)(7)
Common stockholders’ equity249,151 249,291 241,050 234,403 231,199 — 
Total stockholders’ equity280,714 279,354 271,113 264,466 261,262 — 
Loans-to-deposits ratio (b)44 %47 %49 %52 %57 %
Headcount259,350 255,351 256,358 256,710 256,720 
95% CONFIDENCE LEVEL - TOTAL VaR (c)
Average VaR$106 $96 $90 $130 $59 10 80 
LINE OF BUSINESS NET REVENUE (d)
Consumer & Community Banking (e)$12,517 $12,728 $12,895 $12,358 $13,287 (2)(6)
Corporate & Investment Bank14,605 11,352 11,546 16,383 10,003 29 46 
Commercial Banking2,393 2,463 2,285 2,400 2,165 (3)11 
Asset & Wealth Management 4,077 3,867 3,554 3,430 3,389 20 
Corporate(473)(249)(339)(754)166 (90)NM
TOTAL NET REVENUE$33,119 $30,161 $29,941 $33,817 $29,010 10 14 
LINE OF BUSINESS NET INCOME/(LOSS)
Consumer & Community Banking$6,728 $4,325 $3,871 $(176)$197 56 NM
Corporate & Investment Bank5,740 5,349 4,309 5,451 1,985 189 
Commercial Banking1,168 2,034 1,086 (681)139 (43)NM
Asset & Wealth Management1,244 786 876 661 669 58 86 
Corporate(580)(358)(699)(568)(125)(62)(364)
NET INCOME$14,300 $12,136 $9,443 $4,687 $2,865 18 399 
In the fourth quarter of 2020, payment processing-only clients along with the associated revenue and expenses were realigned to CIB’s Wholesale Payments business from CCB and CB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
(a)In the first quarter of 2021, the Firm reclassified certain deferred investment tax credits. Prior-period amounts have been revised to conform with the current presentation. Refer to footnote (a) on page 2 for further information.
(b)In the third quarter of 2020, the Firm reclassified certain fair value option elected lending-related positions from trading assets to loans. Prior-period amounts have been revised to conform with the current presentation.
(c)Effective July 1, 2020, the Firm refined the scope of VaR to exclude certain asset-backed fair value option elected loans, and included them in other sensitivity-based measures to more effectively measure the risk from these loans. In the absence of this refinement, the average Total VaR for the three months ended March 31, 2021, December 31, 2020 and September 30, 2020 would have been higher by $18 million, $23 million and $12 million, respectively.
(d)Refer to Reconciliation from Reported to Managed Basis on page 7 for a further discussion of managed basis.
(e) In the second quarter of 2020, the Firm reclassified certain spend-based credit card reward costs from marketing expense to be a reduction of card income, with no effect on net income. Prior-period amounts have been revised to conform with the current presentation.
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CONSOLIDATED STATEMENTS OF INCOME
(in millions, except per share and ratio data)
QUARTERLY TRENDS
1Q21 Change
REVENUE1Q214Q203Q202Q201Q204Q201Q20
Investment banking fees $2,970 $2,583 $2,187 $2,850 $1,866 15 %59 %
Principal transactions6,500 3,321 4,142 7,621 2,937 96 121 
Lending- and deposit-related fees1,687 1,727 1,647 1,431 1,706 (2)(1)
Asset management, administration and commissions5,029 4,901 4,470 4,266 4,540 11 
Investment securities gains14 70 473 26 233 (80)(94)
Mortgage fees and related income704 767 1,087 917 320 (8)120 
Card income (a)1,350 1,297 1,169 974 995 36 
Other income (b)1,123 1,411 1,067 1,137 1,250 (20)(10)
Noninterest revenue19,377 16,077 16,242 19,222 13,847 21 40 
Interest income14,271 14,550 14,700 16,112 19,161 (2)(26)
Interest expense1,382 1,292 1,687 2,259 4,722 (71)
Net interest income12,889 13,258 13,013 13,853 14,439 (3)(11)
TOTAL NET REVENUE32,266 29,335 29,255 33,075 28,286 10 14 
Provision for credit losses(4,156)(1,889)611 10,473 8,285 (120)NM
NONINTEREST EXPENSE
Compensation expense 10,601 7,954 8,630 9,509 8,895 33 19 
Occupancy expense1,115 1,161 1,142 1,080 1,066 (4)
Technology, communications and equipment expense 2,519 2,606 2,564 2,590 2,578 (3)(2)
Professional and outside services 2,203 2,259 2,178 1,999 2,028 (2)
Marketing (a)751 725 470 481 800 (6)
Other expense (c)1,536 1,343 1,891 1,283 1,424 14 
TOTAL NONINTEREST EXPENSE18,725 16,048 16,875 16,942 16,791 17 12 
Income before income tax expense17,697 15,176 11,769 5,660 3,210 17 451 
Income tax expense (b)3,397 3,040 2,326 973 345 12 NM
NET INCOME$14,300 $12,136 $9,443 $4,687 $2,865 18 399 
NET INCOME PER COMMON SHARE DATA
Basic earnings per share$4.51 $3.80 $2.93 $1.39 $0.79 19 471 
Diluted earnings per share4.50 3.79 2.92 1.38 0.78 19 477 
FINANCIAL RATIOS
Return on common equity (d)23 %19 %15 %%%
Return on tangible common equity (d)(e)29 24 19 
Return on assets (d)1.61 1.42 1.14 0.58 0.40 
Effective income tax rate (b)19.2 20.0 19.8 17.2 10.7 
Overhead ratio58 55 58 51 59 (b)
(a)In the second quarter of 2020, the Firm reclassified certain spend-based credit card reward costs from marketing expense to be a reduction of card income, with no effect on net income. Prior-period amounts have been revised to conform with the current presentation.
(b)In the first quarter of 2021, the Firm reclassified certain deferred investment tax credits. Prior-period amounts have been revised to conform with the current presentation. Refer to footnote (a) on page 2 for further information.
(c)Included Firmwide legal expense/(benefit) of $28 million, $276 million, $524 million, $118 million and $197 million for the three months ended March 31, 2021, December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, respectively.
(d)Quarterly ratios are based upon annualized amounts.
(e)Refer to page 28 for further discussion of ROTCE.



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CONSOLIDATED BALANCE SHEETS
(in millions)
Mar 31, 2021
Change
Mar 31,Dec 31,Sep 30,Jun 30,Mar 31,Dec 31,Mar 31,
2021202020202020202020202020
ASSETS
Cash and due from banks $25,397 $24,874 $20,816 $20,544 $24,001 %%
Deposits with banks 685,675 502,735 466,706 473,185 343,533 36 100 
Federal funds sold and securities purchased under
resale agreements272,481 296,284 319,849 256,980 248,580 (8)10 
Securities borrowed179,516 160,635 142,441 142,704 139,839 12 28 
Trading assets:
Debt and equity instruments (a)470,933 423,496 429,196 416,870 429,275 11 10 
Derivative receivables73,119 79,630 76,626 74,846 81,648 (8)(10)
Available-for-sale (“AFS”) securities379,942 388,178 389,583 485,883 399,944 (2)(5)
Held-to-maturity (”HTM”) securities, net of allowance for credit losses (b)217,452 201,821 141,553 72,908 71,200 205 
Investment securities, net of allowance for credit losses (b)597,394 589,999 531,136 558,791 471,144 27 
Loans (a)1,011,307 1,012,853 989,740 1,009,382 1,049,610 — (4)
Less: Allowance for loan losses23,001 28,328 30,814 31,591 (d)23,244 (19)(1)
Loans, net of allowance for loan losses988,306 984,525 958,926 977,791 1,026,366 — (4)
Accrued interest and accounts receivable114,754 90,503 76,945 72,260 122,064 27 (6)
Premises and equipment26,926 27,109 26,672 26,301 25,882 (1)
Goodwill, MSRs and other intangible assets54,588 53,428 51,594 51,669 51,867 
Other assets (a)(c)200,247 151,539 144,154 140,702 174,331 32 15 
TOTAL ASSETS$3,689,336 $3,384,757 $3,245,061 $3,212,643 $3,138,530 18 
LIABILITIES
Deposits$2,278,112 $2,144,257 $2,001,416 $1,931,029 $1,836,009 24 
Federal funds purchased and securities loaned or sold
under repurchase agreements304,019 215,209 236,440 235,647 233,207 41 30 
Short-term borrowings54,978 45,208 41,992 48,014 51,909 22 
Trading liabilities:
Debt and equity instruments130,909 99,558 104,835 107,735 119,109 31 10 
Derivative payables60,440 70,623 57,658 57,477 65,087 (14)(7)
Accounts payable and other liabilities (c)285,066 231,285 233,241 230,444 (d)252,973 23 13 
Beneficial interests issued by consolidated VIEs15,671 17,578 19,191 20,828 19,630 (11)(20)
Long-term debt279,427 281,685 279,175 317,003 299,344 (1)(7)
TOTAL LIABILITIES3,408,622 3,105,403 2,973,948 2,948,177 2,877,268 10 18 
STOCKHOLDERS’ EQUITY
Preferred stock31,563 30,063 30,063 30,063 30,063 
Common stock4,105 4,105 4,105 4,105 4,105 — — 
Additional paid-in capital88,005 88,394 88,289 88,125 87,857 — — 
Retained earnings248,151 236,990 228,014 221,732 220,226 13 
Accumulated other comprehensive income/(loss)1,041 7,986 8,940 8,789 7,418 (87)(86)
Shares held in RSU Trust, at cost— — (11)(11)(21)— NM
Treasury stock, at cost(92,151)(88,184)(88,287)(88,337)(88,386)(4)(4)
TOTAL STOCKHOLDERS’ EQUITY280,714 279,354 271,113 264,466 261,262 — 
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY$3,689,336 $3,384,757 $3,245,061 $3,212,643 $3,138,530 18 
(a)In the third quarter of 2020, the Firm reclassified certain fair value option elected lending-related positions from trading assets to loans and other assets. Prior-period amounts have been revised to conform with the current presentation.
(b)At March 31, 2021, December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, the allowance for credit losses on HTM securities was $94 million, $78 million, $120 million, $23 million and $19 million, respectively.
(c)In the first quarter of 2021, the Firm reclassified certain deferred investment tax credits. Prior-period amounts have been revised to conform with the current presentation. Refer to footnote (a) on page 2 for further information.
(d)Prior-period amounts have been revised to conform with the current presentation.

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CONDENSED AVERAGE BALANCE SHEETS AND ANNUALIZED YIELDS
(in millions, except rates)
QUARTERLY TRENDS
1Q21 Change
AVERAGE BALANCES 1Q214Q203Q202Q201Q204Q201Q20
ASSETS
Deposits with banks $631,606 $507,194 $509,979 $477,895 $279,748 25 %126 %
Federal funds sold and securities purchased under resale agreements289,763 327,504 277,899 244,306 253,403 (12)14 
Securities borrowed175,019 149,146 147,184 141,328 136,127 17 29 
Trading assets - debt instruments (a)322,648 319,585 322,321 345,073 304,808 
Investment securities582,460 568,354 548,544 500,254 421,529 38 
Loans (a)1,013,524 996,367 991,241 1,029,513 1,001,504 
All other interest-earning assets (a)(b)111,549 87,496 77,806 81,320 68,430 27 63 
Total interest-earning assets 3,126,569 2,955,646 2,874,974 2,819,689 2,465,549 27 
Trading assets - equity and other instruments 159,727 138,477 119,905 99,115 114,479 15 40 
Trading assets - derivative receivables79,013 79,300 81,300 79,298 66,309 — 19 
All other noninterest-earning assets (a)(c)247,532 225,290 212,939 230,227 242,987 10 
TOTAL ASSETS$3,612,841 $3,398,713 $3,289,118 $3,228,329 $2,889,324 25 
LIABILITIES
Interest-bearing deposits $1,610,467 $1,529,066 $1,434,034 $1,375,213 $1,216,555 32 
Federal funds purchased and securities loaned or
sold under repurchase agreements301,386 247,276 253,779 276,815 243,922 22 24 
Short-term borrowings (d)42,031 36,183 36,697 45,297 37,288 16 13 
Trading liabilities - debt and all other interest-bearing liabilities (e)230,922 213,989 206,643 207,322 192,950 20 
Beneficial interests issued by consolidated VIEs17,185 18,647 19,838 20,331 18,048 (8)(5)
Long-term debt 239,398 237,144 267,175 269,336 243,996 (2)
Total interest-bearing liabilities 2,441,389 2,282,305 2,218,166 2,194,314 1,952,759 25 
Noninterest-bearing deposits 614,165 582,517 551,565 515,304 419,631 46 
Trading liabilities - equity and other instruments 35,029 33,732 32,256 33,797 30,721 14 
Trading liabilities - derivative payables67,960 63,551 64,599 63,178 54,990 24 
All other noninterest-bearing liabilities (c)178,444 164,873 155,672 157,265 167,287 
TOTAL LIABILITIES3,336,987 3,126,978 3,022,258 2,963,858 2,625,388 27 
Preferred stock30,312 30,063 30,063 30,063 29,406 
Common stockholders’ equity245,542 241,672 236,797 234,408 234,530 
TOTAL STOCKHOLDERS’ EQUITY275,854 271,735 266,860 264,471 263,936 
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY$3,612,841 $3,398,713 $3,289,118 $3,228,329 $2,889,324 25 
AVERAGE RATES (f)
INTEREST-EARNING ASSETS
Deposits with banks 0.04 %0.03 %0.05 %0.06 %0.82 %
Federal funds sold and securities purchased under resale agreements0.33 0.41 0.57 0.99 1.74 
Securities borrowed (g)(0.18)(0.40)(0.35)(0.50)0.45 
Trading assets - debt instruments (a)2.25 2.32 2.29 2.42 2.74 
Investment securities1.36 1.39 1.58 2.03 2.48 
Loans (a)4.09 4.14 4.11 4.27 4.96 
All other interest-earning assets (a)(b)0.72 0.89 0.94 0.99 2.60 
Total interest-earning assets 1.87 1.97 2.05 2.31 3.14 
INTEREST-BEARING LIABILITIES
Interest-bearing deposits 0.04 0.05 0.07 0.10 0.52 
Federal funds purchased and securities loaned or
sold under repurchase agreements0.02 0.06 0.17 0.19 1.30 
Short-term borrowings (d)0.31 0.40 0.65 1.11 1.63 
Trading liabilities - debt and all other interest-bearing liabilities (e)(g)0.05 (0.15)(0.10)(0.08)0.77 
Beneficial interests issued by consolidated VIEs0.64 0.65 0.71 1.15 2.02 
Long-term debt 1.92 1.82 1.93 2.45 2.88 
Total interest-bearing liabilities 0.23 0.23 0.30 0.41 0.97 
INTEREST RATE SPREAD1.64 %1.74 %1.75 %1.90 %2.17 %
NET YIELD ON INTEREST-EARNING ASSETS1.69 %1.80 %1.82 %1.99 %2.37 %
Memo: Net yield on interest-earning assets excluding CIB Markets (h)1.93 %2.01 %2.05 %2.27 %3.01 %
(a)    In the third quarter of 2020, the Firm reclassified certain fair value option elected lending-related positions from trading assets to loans and other assets. Prior-period amounts have been revised to conform with the current presentation.
(b)    Includes brokerage-related held-for-investment customer receivables, which are classified in accrued interest and accounts receivable, and all other interest-earning assets, which are classified in other assets on the Consolidated Balance Sheets.
(c)    In the first quarter of 2021, the Firm reclassified certain deferred investment tax credits. Prior-period amounts have been revised to conform with the current presentation. Refer to footnote (a) on page 2 for further information.
(d)    Includes commercial paper.
(e)    All other interest-bearing liabilities include brokerage-related customer payables.
(f)    Interest includes the effect of related hedging derivatives. Taxable-equivalent amounts are used where applicable.
(g)    Negative interest income and yields are related to the impact of current interest rates combined with the fees paid on client-driven securities borrowed balances. The negative interest expense related to prime brokerage customer payables is recognized in interest expense and reported within trading liabilities - debt and all other liabilities.
(h)    Net yield on interest-earning assets excluding CIB Markets is a non-GAAP financial measure. Refer to page 28 for a further discussion of this measure.

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RECONCILIATION FROM REPORTED TO MANAGED BASIS
(in millions, except ratios)
The Firm prepares its Consolidated Financial Statements using accounting principles generally accepted in the U.S. (“U.S. GAAP”). That presentation, which is referred to as “reported” basis, provides the reader with an understanding of the Firm’s results that can be tracked consistently from year-to-year and enables a comparison of the Firm’s performance with other companies’ U.S. GAAP financial statements. In addition to analyzing the Firm’s results on a reported basis, management reviews Firmwide results, including the overhead ratio, on a “managed” basis; these Firmwide managed basis results are non-GAAP financial measures. The Firm also reviews the results of the lines of business on a managed basis. Refer to the notes on Non-GAAP Financial Measures on page 28 for additional information on managed basis.

The following summary table provides a reconciliation from reported U.S. GAAP results to managed basis.
QUARTERLY TRENDS
1Q21 Change
1Q214Q203Q202Q201Q204Q201Q20
OTHER INCOME
Other income - reported (a)$1,123 $1,411 $1,067 $1,137 $1,250 (20)%(10)%
Fully taxable-equivalent adjustments (a)(b)744 729 582 635 614 21 
Other income - managed$1,867 $2,140 $1,649 $1,772 $1,864 (13)— 
TOTAL NONINTEREST REVENUE (c)
Total noninterest revenue - reported$19,377 $16,077 $16,242 $19,222 $13,847 21 40 
Fully taxable-equivalent adjustments744 729 582 635 614 21 
Total noninterest revenue - managed$20,121 $16,806 $16,824 $19,857 $14,461 20 39 
NET INTEREST INCOME
Net interest income - reported$12,889 $13,258 $13,013 $13,853 $14,439 (3)(11)
Fully taxable-equivalent adjustments (b)109 97 104 107 110 12 (1)
Net interest income - managed$12,998 $13,355 $13,117 $13,960 $14,549 (3)(11)
TOTAL NET REVENUE (c)
Total net revenue - reported$32,266 $29,335 $29,255 $33,075 $28,286 10 14 
Fully taxable-equivalent adjustments853 826 686 742 724 18 
Total net revenue - managed$33,119 $30,161 $29,941 $33,817 $29,010 10 14 
PRE-PROVISION PROFIT
Pre-provision profit - reported$13,541 $13,287 $12,380 $16,133 $11,495 18 
Fully taxable-equivalent adjustments853 826 686 742 724 18 
Pre-provision profit - managed$14,394 $14,113 $13,066 $16,875 $12,219 18 
INCOME BEFORE INCOME TAX EXPENSE
Income before income tax expense - reported$17,697 $15,176 $11,769 $5,660 $3,210 17 451 
Fully taxable-equivalent adjustments853 826 686 742 724 18 
Income before income tax expense - managed$18,550 $16,002 $12,455 $6,402 $3,934 16 372 
INCOME TAX EXPENSE
Income tax expense - reported (a)$3,397 $3,040 $2,326 $973 $345 12 NM
Fully taxable-equivalent adjustments (a)(b)853 826 686 742 724 18 
Income tax expense - managed$4,250 $3,866 $3,012 $1,715 $1,069 10 298 
OVERHEAD RATIO
Overhead ratio - reported58 %55 %58 %51 %59 %(a)
Overhead ratio - managed57 53 56 50 58 
(a)In the first quarter of 2021, the Firm reclassified certain deferred investment tax credits. Prior-period amounts have been revised to conform with the current presentation. Refer to footnote (a) on page 2 for further information.
(b)Predominantly recognized in CIB, CB and Corporate.
(c)In the second quarter of 2020, the Firm reclassified certain spend-based credit card reward costs from marketing expense to be a reduction of card income, with no effect on net income. Prior-period amounts have been revised to conform with the current presentation.
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SEGMENT RESULTS - MANAGED BASIS
(in millions)
QUARTERLY TRENDS
1Q21 Change
1Q214Q203Q202Q201Q204Q201Q20
TOTAL NET REVENUE (fully taxable-equivalent (“FTE”))
Consumer & Community Banking (a)$12,517 $12,728 $12,895 $12,358 $13,287 (2)%(6)%
Corporate & Investment Bank 14,605 11,352 11,546 16,383 10,003 29 46 
Commercial Banking2,393 2,463 2,285 2,400 2,165 (3)11 
Asset & Wealth Management 4,077 3,867 3,554 3,430 3,389 20 
Corporate(473)(249)(339)(754)166 (90)NM
TOTAL NET REVENUE$33,119 $30,161 $29,941 $33,817 $29,010 10 14 
TOTAL NONINTEREST EXPENSE
Consumer & Community Banking (a)$7,202 $7,042 $6,912 $6,767 $7,269 (1)
Corporate & Investment Bank 7,104 4,939 5,832 6,812 5,955 44 19 
Commercial Banking969 950 969 893 986 (2)
Asset & Wealth Management 2,574 2,756 2,443 2,323 2,435 (7)
Corporate876 361 719 147 146 143 500 
TOTAL NONINTEREST EXPENSE$18,725 $16,048 $16,875 $16,942 $16,791 17 12 
PRE-PROVISION PROFIT/(LOSS)
Consumer & Community Banking$5,315 $5,686 $5,983 $5,591 $6,018 (7)(12)
Corporate & Investment Bank7,501 6,413 5,714 9,571 4,048 17 85 
Commercial Banking1,424 1,513 1,316 1,507 1,179 (6)21 
Asset & Wealth Management1,503 1,111 1,111 1,107 954 35 58 
Corporate(1,349)(610)(1,058)(901)20 (121)NM
PRE-PROVISION PROFIT$14,394 $14,113 $13,066 $16,875 $12,219 18 
PROVISION FOR CREDIT LOSSES
Consumer & Community Banking$(3,602)$(83)$795 $5,828 $5,772 NMNM
Corporate & Investment Bank(331)(581)(81)1,987 1,401 43 NM
Commercial Banking(118)(1,181)(147)2,431 1,010 90 NM
Asset & Wealth Management(121)(2)(52)223 94 NMNM
Corporate16 (42)96 NM100 
PROVISION FOR CREDIT LOSSES$(4,156)$(1,889)$611 $10,473 $8,285 (120)NM
NET INCOME/(LOSS)
Consumer & Community Banking$6,728 $4,325 $3,871 $(176)$197 56 NM
Corporate & Investment Bank5,740 5,349 4,309 5,451 1,985 189 
Commercial Banking1,168 2,034 1,086 (681)139 (43)NM
Asset & Wealth Management1,244 786 876 661 669 58 86 
Corporate(580)(358)(699)(568)(125)(62)(364)
TOTAL NET INCOME$14,300 $12,136 $9,443 $4,687 $2,865 18 399 
In the fourth quarter of 2020, payment processing-only clients along with the associated revenue and expenses were realigned to CIB’s Wholesale Payments business from CCB and CB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
(a)In the second quarter of 2020, the Firm reclassified certain spend-based credit card reward costs from marketing expense to be a reduction of card income, with no effect on net income. Prior-period amounts have been revised to conform with the current presentation.
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CAPITAL AND OTHER SELECTED BALANCE SHEET ITEMS
(in millions, except ratio data)
Mar 31, 2021
Change
Mar 31,Dec 31,Sep 30,Jun 30,Mar 31,Dec 31,Mar 31,
2021202020202020202020202020
CAPITAL (a)
Risk-based capital metrics
Standardized
CET1 capital$206,087 (e)$205,078 $197,719 $190,867 $183,591 — %12 %
Tier 1 capital237,347 (e)234,844 227,486 220,674 213,406 11 
Total capital271,436 (e)269,923 262,397 256,667 247,541 10 
Risk-weighted assets 1,579,200 (e)1,560,609 1,514,509 1,541,365 1,598,828 (1)
CET1 capital ratio13.1 %(e)13.1 %13.1 %12.4 %11.5 %
Tier 1 capital ratio15.0 (e)15.0 15.0 14.3 13.3 
Total capital ratio17.2 (e)17.3 17.3 16.7 15.5 
Advanced
CET1 capital$206,087 (e)$205,078 $197,719 $190,867 $183,591 — 12 
Tier 1 capital 237,347 (e)234,844 227,486 220,674 213,406 11 
Total capital258,657 (e)257,228 249,947 244,112 234,434 10 
Risk-weighted assets1,505,991 (e)1,484,431 1,429,334 1,450,587 1,489,134 
CET1 capital ratio13.7 %(e)13.8 %13.8 %13.2 %12.3 %
Tier 1 capital ratio15.8 (e)15.8 15.9 15.2 14.3 
Total capital ratio17.2 (e)17.3 17.5 16.8 15.7 
Leverage-based capital metrics
Adjusted average assets (b)$3,565,560 (e)$3,353,319 $3,243,290 $3,176,729 $2,842,244 25 
Tier 1 leverage ratio6.7 %(e)7.0 %7.0 %6.9 %7.5 %
Total leverage exposure3,522,624 (e)3,401,542 3,247,392 3,228,424 3,535,822 — 
SLR6.7 %(e)6.9 %7.0 %6.8 %6.0 %
TANGIBLE COMMON EQUITY (period-end) (c)
Common stockholders’ equity$249,151 $249,291 $241,050 $234,403 $231,199 — 
Less: Goodwill49,243 49,248 47,819 47,811 47,800 — 
Less: Other intangible assets875 904 759 778 800 (3)
Add: Certain deferred tax liabilities (d)2,457 2,453 2,405 2,397 2,389 — 
Total tangible common equity$201,490 $201,592 $194,877 $188,211 $184,988 — 
TANGIBLE COMMON EQUITY (average) (c)
Common stockholders’ equity$245,542 $241,672 $236,797 $234,408 $234,530 
Less: Goodwill49,249 47,842 47,820 47,805 47,812 
Less: Other intangible assets891 752 769 791 812 18 10 
Add: Certain deferred tax liabilities (d)2,455 2,416 2,401 2,393 2,385 
Total tangible common equity$197,857 $195,494 $190,609 $188,205 $188,291 
INTANGIBLE ASSETS (period-end)
Goodwill$49,243 $49,248 $47,819 $47,811 $47,800 — 
Mortgage servicing rights4,470 3,276 3,016 3,080 3,267 36 37 
Other intangible assets875 904 759 778 800 (3)
Total intangible assets$54,588 $53,428 $51,594 $51,669 $51,867 
(a)The capital metrics reflect the relief provided by the Federal Reserve Board in response to the COVID-19 pandemic, including the CECL capital transition provisions that became effective in the first quarter of 2020. For the periods ended March 31, 2021, December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, the impact of the CECL capital transition provisions resulted in an increase to CET1 capital of $4.5 billion, $5.7 billion, $6.4 billion, $6.5 billion and $4.3 billion, respectively. The SLR reflects the temporary exclusions of U.S. Treasury securities and deposits at Federal Reserve Banks, which became effective April 1, 2020 and remained in effect through March 31, 2021. Refer to Regulatory Developments Relating to the COVID-19 Pandemic on pages 52-53 and Capital Risk Management on pages 91-101 of the Firm’s 2020 Form 10-K for additional information.
(b)Adjusted average assets, for purposes of calculating the leverage ratios, includes total quarterly average assets adjusted for on-balance sheet assets that are subject to deduction from Tier 1 capital, predominantly goodwill and other intangible assets.
(c)Refer to page 28 for further discussion of TCE.
(d)Represents deferred tax liabilities related to tax-deductible goodwill and to identifiable intangibles created in nontaxable transactions, which are netted against goodwill and other intangibles when calculating TCE.
(e)Estimated.
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EARNINGS PER SHARE AND RELATED INFORMATION
(in millions, except per share and ratio data) 
QUARTERLY TRENDS
1Q21 Change
1Q214Q203Q202Q201Q204Q201Q20
EARNINGS PER SHARE
Basic earnings per share
Net income$14,300 $12,136 $9,443 $4,687 $2,865 18 %399 %
Less: Preferred stock dividends379 380 381 401 421 — (10)
Net income applicable to common equity13,921 11,756 9,062 4,286 2,444 18 470 
Less: Dividends and undistributed earnings allocated to
participating securities70 57 47 21 13 23 438 
Net income applicable to common stockholders$13,851 $11,699 $9,015 $4,265 $2,431 18 470 
Total weighted-average basic shares outstanding3,073.5 3,079.7 3,077.8 3,076.3 3,095.8 — (1)
Net income per share$4.51 $3.80 $2.93 $1.39 $0.79 19 471 
Diluted earnings per share
Net income applicable to common stockholders$13,851 $11,699 $9,015 $4,265 $2,431 18 470 
Total weighted-average basic shares outstanding3,073.5 3,079.7 3,077.8 3,076.3 3,095.8 — (1)
Add: Dilutive impact of stock appreciation rights (“SARs”) and
    employee stock options, unvested performance share units
    (“PSUs”) and nondividend-earning restricted stock units
    (“RSUs”)
5.4 5.4 5.0 4.7 4.9 — 10 
Total weighted-average diluted shares outstanding3,078.9 3,085.1 3,082.8 3,081.0 3,100.7 — (1)
Net income per share$4.50 $3.79 $2.92 $1.38 $0.78 19 477 
COMMON DIVIDENDS
Cash dividends declared per share$0.90 $0.90 $0.90 $0.90 $0.90 — — 
Dividend payout ratio20 %24 %31 %65 %114 %
COMMON SHARE REPURCHASE PROGRAM (a)
Total shares of common stock repurchased34.7 — — — 50.0 NM(31)
Average price paid per share of common stock$144.25 $— $— $— $127.92 NM13 
Aggregate repurchases of common stock4,999 — — — 6,397 NM(22)
EMPLOYEE ISSUANCE
Shares issued from treasury stock related to employee
stock-based compensation awards and employee stock
purchase plans12.3 1.5 0.6 0.8 13.0 NM(5)
Net impact of employee issuances on stockholders’ equity (b)$667 $217 $263 $325 $398 207 68 
(a)On March 15, 2020, in response to the economic disruptions caused by the COVID-19 pandemic, the Firm temporarily suspended repurchases of its common stock. Subsequently, the Federal Reserve directed all large banks, including the Firm, to discontinue net share repurchases through the end of 2020. On December 18, 2020, the Federal Reserve announced that all large banks, including the Firm, could resume share repurchases commencing in the first quarter of 2021, subject to certain restrictions; the restrictions were extended until at least the second quarter of 2021. The Firm’s Board of Directors authorized a new common share repurchase program for up to $30 billion.
(b)The net impact of employee issuances on stockholders’ equity is driven by the cost of equity compensation awards that is recognized over the applicable vesting periods. The cost is partially offset by tax impacts related to the distribution of shares and the exercise of employee stock options and SARs.

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CONSUMER & COMMUNITY BANKING
FINANCIAL HIGHLIGHTS
(in millions, except ratio data)
QUARTERLY TRENDS
1Q21 Change
1Q214Q203Q202Q201Q204Q201Q20
INCOME STATEMENT
REVENUE
Lending- and deposit-related fees$742 $806 $771 $617 $972 (8)%(24)%
Asset management, administration and commissions805 735 703 634 708 10 14 
Mortgage fees and related income703 766 1,076 917 320 (8)120 
Card income (a)999 923 826 667 652 53 
All other income1,339 1,328 1,487 1,387 1,445 (7)
Noninterest revenue4,588 4,558 4,863 4,222 4,097 12 
Net interest income7,929 8,170 8,032 8,136 9,190 (3)(14)
TOTAL NET REVENUE12,517 12,728 12,895 12,358 13,287 (2)(6)
Provision for credit losses(3,602)(83)795 5,828 5,772 NMNM
NONINTEREST EXPENSE
Compensation expense2,976 2,734 2,804 2,694 2,782 
Noncompensation expense (a)(b)4,226 4,308 4,108 4,073 4,487 (2)(6)
TOTAL NONINTEREST EXPENSE7,202 7,042 6,912 6,767 7,269 (1)
Income/(loss) before income tax expense/(benefit)8,917 5,769 5,188 (237)246 55 NM
Income tax expense/(benefit)2,189 1,444 1,317 (61)49 52 NM
NET INCOME/(LOSS)$6,728 $4,325 $3,871 $(176)$197 56 NM
REVENUE BY LINE OF BUSINESS
Consumer & Business Banking$5,635 $5,744 $5,697 $5,248 $6,266 (2)(10)
Home Lending1,458 1,456 1,714 1,687 1,161 — 26 
Card & Auto (a)5,424 5,528 5,484 5,423 5,860 (2)(7)
MORTGAGE FEES AND RELATED INCOME DETAILS:
Production revenue757 803 765 742 319 (6)137 
Net mortgage servicing revenue (c) (54)(37)311 175 (46)NM
Mortgage fees and related income$703 $766 $1,076 $917 $320 (8)120 
FINANCIAL RATIOS
ROE54 %32 %29 %(2)%%
Overhead ratio 58 55 54 55 55 
In the fourth quarter of 2020, payment processing-only clients along with the associated revenue and expenses were realigned to CIB’s Wholesale Payments business from CCB and CB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
(a)In the second quarter of 2020, the Firm reclassified certain spend-based credit card reward costs from marketing expense to be a reduction of card income, with no effect on net income. Prior-period amounts have been revised to conform with the current presentation.
(b)Included depreciation expense on leased assets of $916 million, $975 million and $1.0 billion for the three months ended March 31, 2021, December 31, 2020 and September 30, 2020, and $1.1 billion for the three months ended June 30, 2020 and March 31, 2020, respectively.
(c)Included MSR risk management results of $(115) million, $(152) million, $145 million, $79 million and $(90) million for the three months ended March 31, 2021, December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, respectively.
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CONSUMER & COMMUNITY BANKING
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except headcount data)
QUARTERLY TRENDS
1Q21 Change
1Q214Q203Q202Q201Q204Q201Q20
SELECTED BALANCE SHEET DATA (period-end)
Total assets (a) $487,978 $496,705 $487,063 $498,658 $513,352 (2)%(5)%
Loans:
Consumer & Business Banking (b)52,654 48,810 49,646 49,305 30,004 75 
Home Lending (c)(d)178,776 182,121 188,561 195,664 205,318 (2)(13)
Card 132,493 144,216 140,377 141,656 154,021 (8)(14)
Auto 67,662 66,432 62,304 59,287 61,468 10 
Total loans 431,585 441,579 440,888 445,912 450,811 (2)(4)
Deposits1,037,903 958,706 909,198 885,535 783,398 32 
Equity50,000 52,000 52,000 52,000 52,000 (4)(4)
SELECTED BALANCE SHEET DATA (average)
Total assets (a) $484,524 $486,272 $490,094 $504,571 $525,695 — (8)
Loans:
Consumer & Business Banking 49,868 49,506 49,596 43,442 29,570 69 
Home Lending (c)(e)182,247 185,733 192,172 199,532 211,333 (2)(14)
Card 134,884 141,236 140,386 142,377 162,660 (4)(17)
Auto 66,960 64,342 60,345 60,306 60,893 10 
Total loans433,959 440,817 442,499 445,657 464,456 (2)(7)
Deposits979,686 928,518 895,535 840,467 739,709 32 
Equity50,000 52,000 52,000 52,000 52,000 (4)(4)
Headcount126,084 122,894 122,905 123,765 124,609 
In the fourth quarter of 2020, payment processing-only clients along with the associated revenue and expenses were realigned to CIB’s Wholesale Payments business from CCB and CB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
(a)Prior-period amounts have been revised to conform with the current presentation.
(b)At March 31, 2021, December 31, 2020, September 30, 2020 and June 30, 2020, included $23.4 billion, $19.2 billion, $20.3 billion and $19.9 billion of loans, respectively, in Business Banking under the Paycheck Protection Program (“PPP”). Refer to page 113 of the Firm’s 2020 Form 10-K for further information on the PPP.
(c)In the third quarter of 2020, the Firm reclassified certain fair value option elected lending-related positions from trading assets to loans. Prior-period amounts have been revised to conform with the current presentation.
(d)At March 31, 2021, December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, Home Lending loans held-for-sale and loans at fair value were $13.2 billion, $9.7 billion, $10.0 billion, $8.6 billion and $10.8 billion, respectively.
(e)Average Home Lending loans held-for sale and loans at fair value were $12.5 billion, $10.7 billion, $9.2 billion, $8.7 billion and $15.8 billion for the three months ended March 31, 2021, December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, respectively.
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CONSUMER & COMMUNITY BANKING
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio data)QUARTERLY TRENDS
1Q21 Change
1Q214Q203Q202Q201Q204Q201Q20
CREDIT DATA AND QUALITY STATISTICS
Nonaccrual loans (a)(b)$5,672 (f)$5,675 (f)$5,162 (f)(g)$4,429 (f)$4,022 — %41 %
Net charge-offs/(recoveries)
Consumer & Business Banking65 75 54 60 74 (13)(12)
Home Lending(51)(50)(5)(122)(2)58 
Card983 767 1,028 1,178 1,313 28 (25)
Auto26 25 45 48 (46)
Total net charge-offs/(recoveries)$1,023 $817 $1,095 $1,278 $1,313 25 (22)
Net charge-off/(recovery) rate
Consumer & Business Banking (c)0.53 %0.60 %0.43 %0.56 %1.01 %
Home Lending(0.12)(0.11)0.02 (0.01)(0.25)
Card2.97 2.17 2.92 3.33 3.25 
Auto 0.16 0.15 0.03 0.30 0.32 
Total net charge-off/(recovery) rate0.99 0.76 1.01 1.18 1.18 
30+ day delinquency rate (d)
Home Lending (e)1.07 %1.15 %1.62 %1.30 %1.48 %
Card1.40 1.68 1.57 1.71 1.96 
Auto0.42 0.69 0.54 0.54 0.89 
90+ day delinquency rate - Card (d)0.80 0.92 0.69 0.93 1.02 
Allowance for loan losses
Consumer & Business Banking $1,022 $1,372 $1,372 $1,372 $884 (26)16 
Home Lending1,238 1,813 2,685 2,957 2,137 (32)(42)
Card14,300 17,800 17,800 17,800 14,950 (20)(4)
Auto 892 1,042 1,044 1,044 732 (14)22 
Total allowance for loan losses$17,452 $22,027 $22,901 $23,173 $18,703 (21)(7)
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
(a)At March 31, 2021, December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, nonaccrual loans excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $458 million, $558 million, $851 million, $561 million and $616 million, respectively. These amounts have been excluded based upon the government guarantee.
(b)In the third quarter of 2020, the Firm reclassified certain fair value option elected lending-related positions from trading assets to loans. Prior-period amounts have been revised to conform with the current presentation.
(c)At March 31, 2021, December 31, 2020, September 30, 2020 and June 30, 2020, included $23.4 billion, $19.2 billion, $20.3 billion and $19.9 billion of loans, respectively, under the PPP. Given that PPP loans are guaranteed by the SBA, the Firm does not expect to realize material credit losses on these loans. Refer to page 113 of the Firm’s 2020 Form 10-K for further information on the PPP.
(d)At March 31, 2021, December 31, 2020, September 30, 2020 and June 30, 2020, the principal balance of loans under payment deferral programs offered in response to the COVID-19 pandemic were as follows: (1) $8.1 billion, $9.1 billion, $10.2 billion and $18.2 billion in Home Lending, respectively; (2) $105 million, $264 million, $368 million and $4.4 billion in Card, respectively; and (3) $127 million, $376 million, $411 million and $12.3 billion in Auto, respectively. Loans that are performing according to their modified terms are generally not considered delinquent.
(e)At March 31, 2021, December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, excluded mortgage loans 30 or more days past due and insured by U.S. government agencies of $557 million, $744 million, $1.1 billion, $826 million and $1.0 billion, respectively. These amounts have been excluded based upon the government guarantee.
(f)Generally excludes loans that were under payment deferral programs offered in response to the COVID-19 pandemic. Beginning in the third quarter of 2020, includes loans to customers that have exited COVID-19 payment deferral programs and are 90 or more days past due, predominantly all of which were considered collateral-dependent and charged down to the lower of amortized cost or fair value of the underlying collateral less costs to sell.
(g)Prior-period amount has been revised to conform with the current presentation.
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JPMORGAN CHASE & CO.
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CONSUMER & COMMUNITY BANKING
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio data and where otherwise noted)
QUARTERLY TRENDS
1Q21 Change
1Q214Q203Q202Q201Q204Q201Q20
BUSINESS METRICS
Number of:
Branches4,872 4,908 4,960 4,923 4,967 (1)%(2)%
Active digital customers (in thousands) (a)56,671 55,274 54,779 54,505 53,833 
Active mobile customers (in thousands) (b)41,872 40,899 40,164 39,044 38,256 
Debit and credit card sales volume (in billions)$290.3 $299.4 $278.2 $237.6 $266.0 (3)
Consumer & Business Banking
Average deposits $960,662 $907,884 $874,325 $821,624 $724,970 33 
Deposit margin 1.29 %1.41 %1.43 %1.52 %2.05 %
Business banking origination volume (c)$10,035 $722 $1,352 $23,042 $1,491 NMNM
Client investment assets636,962 590,206 (g)529,196 494,390 442,634 844
Number of client advisors4,500 4,417 4,290 4,259 4,291 
Home Lending (in billions)
Mortgage origination volume by channel
Retail $23.0 $20.1 $20.7 $18.0 $14.1 14 63 
Correspondent 16.3 12.4 8.3 6.2 14.0 31 16 
Total mortgage origination volume (d)$39.3 $32.5 $29.0 $24.2 $28.1 21 40 
Third-party mortgage loans serviced (period-end)443.2 447.3 454.8 482.4 505.0 (1)(12)
MSR carrying value (period-end)4.5 3.3 3.0 3.1 3.3 36 36 
Ratio of MSR carrying value (period-end) to third-party mortgage loans serviced (period-end)1.02 %0.74 %0.66 %0.64 %0.65 %
MSR revenue multiple (e)3.78 x2.64 x2.28 x2.29 x2.10 x
Credit Card
Credit card sales volume, excluding Commercial Card (in billions)$183.7 $197.0 $178.1 $148.5 $179.1 (7)
Net revenue rate (f)11.53 %11.22 %10.96 %11.02 %10.54 %
Auto
Loan and lease origination volume (in billions)$11.2 $11.0 $11.4 $7.7 $8.3 35 
Average auto operating lease assets20,300 20,810 21,684 22,579 23,081 (2)(12)
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
(a)Users of all web and/or mobile platforms who have logged in within the past 90 days.
(b)Users of all mobile platforms who have logged in within the past 90 days.
(c)Included $9.3 billion, $396 million and $21.5 billion of origination volume under the PPP for the three months ended March 31, 2021, September 30, 2020 and June 30, 2020, respectively. There were no originations under the PPP for the three months ended December 31, 2020. Refer to page 113 of the Firm’s 2020 Form 10-K for further information on the PPP.
(d)Firmwide mortgage origination volume was $43.2 billion, $37.0 billion, $36.2 billion, $28.3 billion and $31.9 billion for the three months ended March 31, 2021, December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, respectively.
(e)Represents the ratio of MSR carrying value (period-end) to third-party mortgage loans serviced (period-end) divided by the ratio of annualized loan servicing-related revenue to third-party mortgage loans serviced (average).
(f)In the second quarter of 2020, the Firm reclassified certain spend-based credit card reward costs from marketing expense to be a reduction of card income, with no effect on net income. Prior-period amounts have been revised to conform with the current presentation.
(g)Prior-period amount has been revised to conform with the current presentation.
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JPMORGAN CHASE & CO.
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CORPORATE & INVESTMENT BANK
FINANCIAL HIGHLIGHTS
(in millions, except ratio data)
QUARTERLY TRENDS
1Q21 Change
1Q214Q203Q202Q201Q204Q201Q20
INCOME STATEMENT
REVENUE
Investment banking fees$2,988 $2,558 $2,165 $2,847 $1,907 17 %57 %
Principal transactions6,045 2,982 3,990 7,400 3,188 103 90 
Lending- and deposit-related fees593 574 546 500 450 32 
Asset management, administration and commissions1,286 1,226 1,086 1,148 1,261 
All other income176 462 331 409 90 (62)96 
Noninterest revenue11,088 7,802 8,118 12,304 6,896 42 61 
Net interest income3,517 3,550 3,428 4,079 3,107 (1)13 
TOTAL NET REVENUE (a)14,605 11,352 11,546 16,383 10,003 29 46 
Provision for credit losses(331)(581)(81)1,987 1,401 43 NM
NONINTEREST EXPENSE
Compensation expense4,329 1,958 2,651 3,997 3,006 121 44 
Noncompensation expense2,775 2,981 3,181 2,815 2,949 (7)(6)
TOTAL NONINTEREST EXPENSE7,104 4,939 5,832 6,812 5,955 44 19 
Income before income tax expense7,832 6,994 5,795 7,584 2,647 12 196 
Income tax expense2,092 1,645 1,486 2,133 662 27 216 
NET INCOME $5,740 $5,349 $4,309 $5,451 $1,985 189 
FINANCIAL RATIOS
ROE27 %26 %21 %27 %%
Overhead ratio49 44 51 42 60 
Compensation expense as percentage of total net revenue30 17 23 24 30 
REVENUE BY BUSINESS
Investment Banking$2,851 $2,497 $2,087 $3,401 $886 14 222 
Wholesale Payments1,392 1,427 1,332 1,387 1,414 (2)(2)
Lending265 193 333 270 350 37 (24)
Total Banking4,508 4,117 3,752 5,058 2,650 70 
Fixed Income Markets5,761 3,950 4,597 7,338 4,993 46 15 
Equity Markets3,289 1,989 1,999 2,380 2,237 65 47 
Securities Services1,050 1,053 1,029 1,097 1,074 — (2)
Credit Adjustments & Other (b)(3)243 169 510 (951)NM100 
Total Markets & Securities Services10,097 7,235 7,794 11,325 7,353 40 37 
TOTAL NET REVENUE$14,605 $11,352 $11,546 $16,383 $10,003 29 46 
In the fourth quarter of 2020, payment processing-only clients along with the associated revenue and expenses were realigned to CIB’s Wholesale Payments business from CCB and CB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
(a)Includes tax-equivalent adjustments, predominantly due to income tax credits related to alternative energy investments; income tax credits and amortization of the cost of investments in affordable housing projects; as well as tax-exempt income from municipal bonds of $703 million, $655 million, $533 million, $591 million and $573 million for the three months ended March 31, 2021, December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, respectively. In the first quarter of 2021, in relation to the reclassification of certain deferred investment tax credits, prior-period tax-equivalent adjustment amounts have been revised to conform with the current presentation. Refer to footnote (a) on page 2 for further information.
(b)Consists primarily of credit valuation adjustments (“CVA”) managed centrally within CIB and funding valuation adjustments (“FVA”) on derivatives and certain components of fair value option elected liabilities. Results are presented net of associated hedging activities and net of CVA and FVA amounts allocated to Fixed Income Markets and Equity Markets.
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JPMORGAN CHASE & CO.
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CORPORATE & INVESTMENT BANK
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio and headcount data)
QUARTERLY TRENDS
1Q21 Change
1Q214Q203Q202Q201Q204Q201Q20
SELECTED BALANCE SHEET DATA (period-end)
Total assets (a)$1,355,123 $1,095,926 $1,088,282 $1,080,189 $1,216,558 24 %11 %
Loans:
Loans retained (b)134,134 133,296 126,841 140,770 165,376 (19)
Loans held-for-sale and loans at fair value (c)45,846 39,588 33,046 34,017 34,644 16 32 
Total loans 179,980 172,884 159,887 174,787 200,020 (10)
Equity83,000 80,000 80,000 80,000 80,000 
SELECTED BALANCE SHEET DATA (average)
Total assets (a)$1,293,864 $1,139,424 $1,099,618 $1,166,867 $1,081,912 14 20 
Trading assets - debt and equity instruments (c)464,692 442,443 425,789 421,953 398,504 17 
Trading assets - derivative receivables77,735 77,946 78,339 76,710 55,133 — 41 
Loans:
Loans retained (b)136,794 128,765 131,187 154,038 128,838 
Loans held-for-sale and loans at fair value (c)45,671 36,228 30,205 33,538 35,211 26 30 
Total loans182,465 164,993 161,392 187,576 164,049 11 11 
Equity83,000 80,000 80,000 80,000 80,000 
Headcount 62,772 61,733 61,830 60,950 60,245 
CREDIT DATA AND QUALITY STATISTICS
Net charge-offs/(recoveries)$(7)$88 $23 $204 $55 NMNM
Nonperforming assets:
Nonaccrual loans:
Nonaccrual loans retained (d)842 1,008 1,178 1,195 689 (16)22 
Nonaccrual loans held-for-sale and loans at fair value (c)(e)1,266 1,662 2,111 1,510 766 (24)65 
Total nonaccrual loans 2,108 2,670 3,289 2,705 1,455 (21)45 
Derivative receivables284 56 140 108 85 407 234 
Assets acquired in loan satisfactions97 85 88 35 43 14 126 
Total nonperforming assets 2,489 2,811 3,517 2,848 1,583 (11)57 
Allowance for credit losses:
Allowance for loan losses1,982 2,366 2,863 3,039 (h)1,422 (16)39 
Allowance for lending-related commitments1,602 1,534 1,706 1,634 (h)1,468 
Total allowance for credit losses3,584 3,900 4,569 4,673 2,890 (8)24 
Net charge-off/(recovery) rate (b)(f)(0.02)%0.27 %0.07 %0.53 %0.17 %
Allowance for loan losses to period-end loans retained (b)1.48 1.77 2.26 2.16 (h)0.86 
Allowance for loan losses to period-end loans retained,
excluding trade finance and conduits (g)2.06 2.54 3.15 2.87 (h)1.11 
Allowance for loan losses to nonaccrual loans retained (b)(d)235 235 243 254 (h)206 
Nonaccrual loans to total period-end loans (c)1.17 1.54 2.06 1.55 0.73 
In the fourth quarter of 2020, payment processing-only clients along with the associated revenue and expenses were realigned to CIB’s Wholesale Payments business from CCB and CB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
(a)In the first quarter of 2021, the Firm reclassified certain deferred investment tax credits. Prior-period amounts have been revised to conform with the current presentation. Refer to footnote (a) on page 2 for further information.
(b)Loans retained includes credit portfolio loans, loans held by consolidated Firm-administered multi-seller conduits, trade finance loans, other held-for-investment loans and overdrafts.
(c)In the third quarter of 2020, the Firm reclassified certain fair value option elected lending-related positions from trading assets to loans and other assets. Prior-period amounts have been revised to conform with the current presentation.
(d)Allowance for loan losses of $174 million, $278 million, $320 million, $340 million and $317 million were held against nonaccrual loans at March 31, 2021, December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, respectively.
(e)At March 31, 2021, December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, nonaccrual loans excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $340 million, $316 million, $297 million, $135 million and $124 million, respectively. These amounts have been excluded based upon the government guarantee.
(f)Loans held-for-sale and loans at fair value were excluded when calculating the net charge-off/(recovery) rate.
(g)Management uses allowance for loan losses to period-end loans retained, excluding trade finance and conduits, a non-GAAP financial measure, to provide a more meaningful assessment of CIB’s allowance coverage ratio.
(h)Prior-period amounts have been revised to conform with the current presentation.
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JPMORGAN CHASE & CO.
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CORPORATE & INVESTMENT BANK
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except where otherwise noted)
QUARTERLY TRENDS
1Q21 Change
1Q214Q203Q202Q201Q204Q201Q20
BUSINESS METRICS
Advisory$680 $835 $428 $602 $503 (19)%35 %
Equity underwriting1,056 718 732 977 331 47 219 
Debt underwriting1,252 1,005 1,005 1,268 1,073 25 17 
Total investment banking fees$2,988 $2,558 $2,165 $2,847 $1,907 17 57 
Client deposits and other third-party liabilities (average) (a)705,764 683,818 634,961 607,902 514,464 37 
Merchant processing volume (in billions) (b) 425.7 444.5 406.1 371.9 374.8 (4)14 
Assets under custody (“AUC”) (period-end) (in billions)$31,251 $30,980 $28,628 $27,447 $24,409 28 
95% Confidence Level - Total CIB VaR (average) (c)
CIB trading VaR by risk type: (d)
Fixed income$125 $106 $93 $129 $60 18 108 
Foreign exchange 11 12 13 (8)57 
Equities22 23 26 27 20 (4)10 
Commodities and other33 36 33 32 10 (8)230 
Diversification benefit to CIB trading VaR (e) (90)(85)(76)(69)(40)(6)(125)
CIB trading VaR (d)101 92 89 128 57 10 77 
Credit portfolio VaR (f)12 15 22 (33)(11)
Diversification benefit to CIB VaR (e)(10)(13)(14)(23)(8)23 (25)
CIB VaR$99 $91 $90 $127 $58 71 
(a)Client deposits and other third-party liabilities pertain to the Wholesale Payments and Securities Services businesses.
(b)Represents total merchant processing volume across CIB, CCB and CB.
(c)Effective July 1, 2020, the Firm refined the scope of VaR to exclude certain asset-backed fair value option elected loans, and included them in other sensitivity-based measures to more effectively measure the risk from these loans. In the absence of this refinement, the average VaR for each of the following reported components would have been higher by the following amounts: CIB fixed income of $21 million, $28 million and $15 million, CIB trading VaR of $19 million, $24 million and $11 million and CIB VaR of $20 million, $24 million and $12 million for the three months ended March 31, 2021, December 31, 2020 and September 30, 2020, respectively.
(d)CIB trading VaR includes substantially all market-making and client-driven activities, as well as certain risk management activities in CIB, including credit spread sensitivity to CVA. Refer to VaR measurement on pages 137–139 of the Firm’s 2020 Form 10-K for further information.
(e)Average portfolio VaR was less than the sum of the VaR of the components described above, which is due to portfolio diversification. The diversification effect reflects the fact that the risks were not perfectly correlated.
(f)Credit portfolio VaR includes the derivative CVA, hedges of the CVA and hedges of the retained loan portfolio, which are reported in principal transactions revenue. This VaR does not include the retained loan portfolio, which is not reported at fair value.
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JPMORGAN CHASE & CO.
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COMMERCIAL BANKING
FINANCIAL HIGHLIGHTS
(in millions, except ratio data)
QUARTERLY TRENDS
1Q21 Change
1Q214Q203Q202Q201Q204Q201Q20
INCOME STATEMENT
REVENUE
Lending- and deposit-related fees $331 $325 $304 $297 $261 %27 %
All other income 586 550 457 526 347 69 
Noninterest revenue 917 875 761 823 608 51 
Net interest income1,476 1,588 1,524 1,577 1,557 (7)(5)
TOTAL NET REVENUE (a)2,393 2,463 2,285 2,400 2,165 (3)11 
Provision for credit losses(118)(1,181)(147)2,431 1,010 90 NM
NONINTEREST EXPENSE
Compensation expense 482 460 492 430 472 
Noncompensation expense487 490 477 463 514 (1)(5)
TOTAL NONINTEREST EXPENSE969 950 969 893 986 (2)
Income/(loss) before income tax expense/(benefit)1,542 2,694 1,463 (924)169 (43)NM
Income tax expense/(benefit)374 660 377 (243)30 (43)NM
NET INCOME/(LOSS)$1,168 $2,034 $1,086 $(681)$139 (43)NM
Revenue by product
Lending$1,168 $1,177 $1,138 $1,127 $954 (1)22 
Wholesale payments 843 945 867 925 978 (11)(14)
Investment banking (b)350 318 260 256 235 10 49 
Other32 23 20 92 (2)39 NM
Total Commercial Banking net revenue (a)$2,393 $2,463 $2,285 $2,400 $2,165 (3)11 
Investment banking revenue, gross (c)$1,129 $971 $840 $851 $686 16 65 
Revenue by client segment
Middle Market Banking $916 $947 $880 $870 $943 (3)(3)
Corporate Client Banking 851 856 808 866 673 (1)26 
Commercial Real Estate Banking604 630 576 566 541 (4)12 
Other22 30 21 98 (27)175 
Total Commercial Banking net revenue (a)$2,393 $2,463 $2,285 $2,400 $2,165 (3)11 
FINANCIAL RATIOS
ROE19 %36 %19 %(13)%%
Overhead ratio40 39 42 37 46 
In the fourth quarter of 2020, payment processing-only clients along with the associated revenue and expenses were realigned to CIB’s Wholesale Payments business from CCB and CB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
(a)Total net revenue included tax-equivalent adjustments from income tax credits related to equity investments in designated community development entities and in entities established for rehabilitation of historic properties, as well as tax-exempt income related to municipal financing activities of $73 million, $107 million, $82 million, $80 million and $81 million for the three months ended March 31, 2021, December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, respectively. In the first quarter of 2021, in relation to the reclassification of certain deferred investment tax credits, prior-period tax-equivalent adjustment amounts have been revised to conform with the current presentation. Refer to footnote (a) on page 2 for further information.
(b)Includes CB’s share of revenue from investment banking products sold to CB clients through the CIB.
(c)Refer to page 65 of the Firm’s 2020 Form 10-K for discussion of revenue sharing.
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COMMERCIAL BANKING
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except headcount and ratio data)QUARTERLY TRENDS
1Q21 Change
1Q214Q203Q202Q201Q204Q201Q20
SELECTED BALANCE SHEET DATA (period-end)
Total assets (a)$223,583 $228,911  $228,583 $235,034 $247,786 (2)%(10)%
Loans:
Loans retained202,975 207,880 214,352 223,192 232,254 (2)(13)
Loans held-for-sale and loans at fair value2,884 2,245 349 917 1,112 28 159 
Total loans$205,859 $210,125 $214,701 $224,109 $233,366 (2)(12)
Equity24,000 22,000 22,000 22,000 22,000 
Period-end loans by client segment
Middle Market Banking (b)$59,983 $61,115 $61,812 $64,211 $60,317 (2)(1)
Corporate Client Banking45,540 47,420 49,857 56,182 69,540 (4)(35)
Commercial Real Estate Banking 100,035 101,146 102,484 103,117 102,799 (1)(3)
Other301 444 548 599 710 (32)(58)
Total Commercial Banking loans (b)$205,859 $210,125 $214,701 $224,109 $233,366 (2)(12)
SELECTED BALANCE SHEET DATA (average)
Total assets (a)$225,574 $227,431 $231,691 $247,512 $226,071 (1)— 
Loans:
Loans retained204,164 210,621 217,498 233,044 209,988 (3)(3)
Loans held-for-sale and loans at fair value2,578 1,554 629 502 1,831 66 41 
Total loans$206,742 $212,175 $218,127 $233,546 $211,819 (3)(2)
Client deposits and other third-party liabilities290,992 276,694 248,289 236,968 188,808 54 
Equity24,000 22,000 22,000 22,000 22,000 
Average loans by client segment
Middle Market Banking $60,011 $60,869 $63,029 $66,279 $56,045 (1)
Corporate Client Banking 45,719 48,825 51,608 63,308 53,032 (6)(14)
Commercial Real Estate Banking 100,661 101,969 102,905 103,516 101,526 (1)(1)
Other351 512 585 443 1,216 (31)(71)
Total Commercial Banking loans$206,742 $212,175 $218,127 $233,546 $211,819 (3)(2)
Headcount11,748 11,675 11,704 11,802 11,779 — 
CREDIT DATA AND QUALITY STATISTICS
Net charge-offs/(recoveries)$29 $162 $60 $79 $100 (82)(71)
Nonperforming assets
Nonaccrual loans:
Nonaccrual loans retained (c)1,134 1,286  1,468 1,252 (e)793 (12)43 
Nonaccrual loans held-for-sale and loans  
at fair value— 120  85 125 (e)— NM— 
Total nonaccrual loans1,134 1,406 1,553 1,377 793 (19)43 
Assets acquired in loan satisfactions24 24 24 24 24 — — 
Total nonperforming assets1,158 1,430 1,577 1,401 817 (19)42 
Allowance for credit losses:
Allowance for loan losses3,086 3,335  4,466 4,730 (e)2,680 (7)15 
Allowance for lending-related commitments753 651  864 807 (e)505 16 49 
Total allowance for credit losses3,839 3,986 5,330 5,537 3,185 (4)21 
Net charge-off/(recovery) rate (d)0.06 %0.31 %0.11 %0.14 %0.19 %
Allowance for loan losses to period-end loans retained1.52 1.60  2.08 2.12 (e)1.15 
Allowance for loan losses to nonaccrual loans retained (c)272 259  304 378 (e)338 
Nonaccrual loans to period-end total loans0.55 0.67 0.72 0.61 0.34 

(a)In the first quarter of 2021, the Firm reclassified certain deferred investment tax credits. Prior-period amounts have been revised to conform with the current presentation. Refer to footnote (a) on page 2 for further information.
(b)At March 31, 2021, December 31, 2020, September 30, 2020 and June 30, 2020, total loans included $7.4 billion, $6.6 billion, $6.6 billion and $6.5 billion of loans, respectively, under the PPP, of which $7.2 billion, $6.4 billion, $6.4 billion and $6.3 billion was in Middle Market Banking. Refer to page 113 of the Firm’s 2020 Form 10-K for further information on the PPP.
(c)Allowance for loan losses of $227 million, $273 million, $367 million, $287 million and $175 million was held against nonaccrual loans retained at March 31, 2021, December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, respectively.
(d)Loans held-for-sale and loans at fair value were excluded when calculating the net charge-off/(recovery) rate.
(e)Prior-period amounts have been revised to conform with the current presentation.
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ASSET & WEALTH MANAGEMENT
FINANCIAL HIGHLIGHTS
(in millions, except ratio and headcount data)
QUARTERLY TRENDS
1Q21 Change
1Q214Q203Q202Q201Q204Q201Q20
INCOME STATEMENT
REVENUE
Asset management, administration and commissions $2,888 $2,892 $2,646 $2,489 $2,583 — %12 %
All other income 258 87 93 86 (54)197 NM
Noninterest revenue 3,146 2,979 2,739 2,575 2,529 24 
Net interest income931 888 815 855 860 
TOTAL NET REVENUE4,077 3,867 3,554 3,430 3,389 20 
Provision for credit losses(121)(2)(52)223 94 NMNM
NONINTEREST EXPENSE
Compensation expense 1,389 1,323 1,232 1,178 1,226 13 
Noncompensation expense 1,185 1,433 1,211 1,145 1,209 (17)(2)
TOTAL NONINTEREST EXPENSE2,574 2,756 2,443 2,323 2,435 (7)
Income before income tax expense1,624 1,113 1,163 884 860 46 89 
Income tax expense380 327 287 223 191 16 99 
NET INCOME$1,244 $786 $876 $661 $669 58 86 
REVENUE BY LINE OF BUSINESS
Asset Management $2,185 $2,210 $1,924 $1,780 $1,740 (1)26 
Global Private Bank (a)
1,892 1,657 1,630 1,650 1,649 14 15 
TOTAL NET REVENUE $4,077 $3,867 $3,554 $3,430 $3,389 20 
FINANCIAL RATIOS
ROE35 %29 %32 %24 %25 %
Overhead ratio63 71 69 68 72 
Pretax margin ratio:
Asset Management35 31 30 30 24 
Global Private Bank (a)45 26 35 21 27 
Asset & Wealth Management40 29 33 26 25 
Headcount20,578 20,683 21,058 21,273 21,302 (1)(3)
Number of Global Private Bank client advisors (a)2,462 2,462 2,520 2,409 2,418 — 
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
(a)In the first quarter of 2021, the Wealth Management business was renamed Global Private Bank.
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ASSET & WEALTH MANAGEMENT
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio data)
QUARTERLY TRENDS
1Q21 Change
1Q214Q203Q202Q201Q204Q201Q20
SELECTED BALANCE SHEET DATA (period-end)
Total assets (a)$213,088 $203,384 $187,858 $176,782 $178,897 %19 %
Loans192,256 186,608 172,695 162,904 163,763 17 
Deposits217,460 198,755 166,049 160,993 160,231 36 
Equity14,000 10,500 10,500 10,500 10,500 33 33 
SELECTED BALANCE SHEET DATA (average)
Total assets (a)$207,505 $193,026 $181,850 $175,887 $174,834 19 
Loans188,726 176,758 167,645 161,196 159,513 18 
Deposits206,562 180,348 162,589 160,102 144,570 15 43 
Equity14,000 10,500 10,500 10,500 10,500 33 33 
CREDIT DATA AND QUALITY STATISTICS
Net charge-offs$11 $(16)$$(2)$NM450 
Nonaccrual loans755 785 956 768 303 (4)149 
Allowance for credit losses:
Allowance for loan losses479 598 580 646 436 (20)10 
Allowance for lending-related commitments25 38 41 28 14 (34)79 
Total allowance for credit losses504 636 621 674 450 (21)12 
Net charge-off/(recovery) rate0.02 %(0.04)%— %— %0.01 %
Allowance for loan losses to period-end loans0.25 0.32 0.34 0.40 0.27 
Allowance for loan losses to nonaccrual loans63 76 61 84 144 
Nonaccrual loans to period-end loans0.39 0.42 0.55 0.47 0.19 
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
(a)Prior-period amounts have been revised to conform with the current presentation.
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ASSET & WEALTH MANAGEMENT
FINANCIAL HIGHLIGHTS, CONTINUED
(in billions)
Mar 31, 2021
Change
Mar 31,Dec 31,Sep 30,Jun 30,Mar 31,Dec 31,Mar 31,
CLIENT ASSETS2021202020202020202020202020
Assets by asset class
Liquidity $686 $641 $674 $704 $619 %11 %
Fixed income 662 671 650 618 574 (1)15 
Equity661 595 499 448 361 11 83 
Multi-asset669 656 593 566 517 29 
Alternatives155 153 144 140 139 12 
TOTAL ASSETS UNDER MANAGEMENT2,833 2,716 2,560 2,476 2,210 28 
Custody/brokerage/administration/deposits995 936 810 765 681 46 
TOTAL CLIENT ASSETS$3,828 $3,652 $3,370 $3,241 $2,891 32 
Assets by client segment
Private Banking$718 $689 $650 $631 $577 24 
Global Institutional (a)1,320 1,273 1,245 1,228 1,107 19 
Global Funds (a)795 754 665 617 526 51 
TOTAL ASSETS UNDER MANAGEMENT$2,833 $2,716 $2,560 $2,476 $2,210 28 
Private Banking$1,664 $1,581 $1,422 $1,360 $1,233 35 
Global Institutional (a)1,362 1,311 1,278 1,259 1,128 21 
Global Funds (a)802 760 670 622 530 51 
TOTAL CLIENT ASSETS$3,828 $3,652 $3,370 $3,241 $2,891 32 
Assets under management rollforward
Beginning balance$2,716 $2,560 $2,476 $2,210 $2,328 
Net asset flows:
Liquidity 44 (36)(30)93 77 
Fixed income 22 18 — 
Equity31 14 11 (1)
Multi-asset10 (1)(2)(2)
Alternatives— 
Market/performance/other impacts25 159 82 143 (192)
Ending balance$2,833 $2,716 $2,560 $2,476 $2,210 
Client assets rollforward
Beginning balance$3,652 $3,370 $3,241 $2,891 $3,089 
Net asset flows130 39 11 135 91 
Market/performance/other impacts46 243 118 215 (289)
Ending balance$3,828 $3,652 $3,370 $3,241 $2,891 
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
(a)In the first quarter of 2021, Institutional and Retail client segments were renamed to Global Institutional and Global Funds, respectively.
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CORPORATE
FINANCIAL HIGHLIGHTS
(in millions, except headcount data)
QUARTERLY TRENDS
1Q21 Change
1Q214Q203Q202Q201Q204Q201Q20
INCOME STATEMENT
REVENUE
Principal transactions$272 $273 $87 $(2)$(113)— %NM
Investment securities gains14 70 466 26 233 (80)(94)%
All other income 96 249 (210)(91)211 (61)(55)
Noninterest revenue382 592 343 (67)331 (35)15 
Net interest income (855)(841)(682)(687)(165)(2)(418)
TOTAL NET REVENUE (a)(473)(249)(339)(754)166 (90)NM
Provision for credit losses16 (42)96 NM100 
NONINTEREST EXPENSE876 361 719 147 146 143 500 
Income/(loss) before income tax expense/(benefit)(1,365)(568)(1,154)(905)12 (140)NM
Income tax expense/(benefit)(785)(210)(455)(337)137 (274)NM
NET INCOME/(LOSS)$(580)$(358)$(699)$(568)$(125)(62)(364)
MEMO:
TOTAL NET REVENUE
Treasury and Chief Investment Office (“CIO”)
(705)(623)(243)(671)169 (13)NM
Other Corporate232 374 (96)(83)(3)(38)NM
TOTAL NET REVENUE$(473)$(249)$(339)$(754)$166 (90)NM
NET INCOME/(LOSS)
Treasury and CIO(675)(587)(349)(550)83 (15)NM
Other Corporate95 229 (350)(18)(208)(59)NM
TOTAL NET INCOME/(LOSS)$(580)$(358)$(699)$(568)$(125)(62)(364)
SELECTED BALANCE SHEET DATA (period-end)
Total assets$1,409,564 $1,359,831 $1,253,275 $1,221,980 $981,937 44 
Loans1,627 1,657 1,569 1,670 1,650 (2)(1)
Headcount 38,168 38,366 38,861 38,920 38,785 (1)(2)
SUPPLEMENTAL INFORMATION
TREASURY and CIO
Investment securities gains$14 $70 $466 $26 $233 (80)(94)
Available-for-sale securities (average) 372,443 410,803 442,943 426,470 372,954 (9)— 
Held-to-maturity securities (average) 207,957 155,525 103,596 71,713 46,673 34 346 
Investment securities portfolio (average)$580,400 $566,328 $546,539 $498,183 $419,627 38 
Available-for-sale securities (period-end) 377,911 386,065 387,663 483,752 397,891 (2)(5)
Held-to-maturity securities, net of allowance for credit losses (period-end) (b)(c)217,452 201,821 141,553 72,908 71,200 205 
Investment securities portfolio, net of allowance for credit losses (period-end) (b)$595,363 $587,886 $529,216 $556,660 $469,091 27 
(a)Included tax-equivalent adjustments, driven by tax-exempt income from municipal bonds, of $67 million, $55 million, $62 million, $63 million and $61 million for the three months ended March 31, 2021, December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, respectively.
(b)At March 31, 2021, December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, the allowance for credit losses on HTM securities was $94 million, $78 million, $120 million, $23 million and $19 million, respectively.
(c)During 2020, the Firm transferred $164.2 billion of investment securities from AFS to HTM for capital management purposes, comprised of $63.7 billion, $74.4 billion and $26.1 billion in the fourth, third and first quarters of 2020, respectively.


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CREDIT-RELATED INFORMATION
(in millions)
Mar 31, 2021
Change
Mar 31,Dec 31,Sep 30,Jun 30,Mar 31,Dec 31,Mar 31,
2021202020202020202020202020
CREDIT EXPOSURE
Consumer, excluding credit card loans (a)
Loans retained$302,392 $302,127 $305,106 $307,005 $293,779 — %%
Loans held-for-sale and loans at fair value (b)22,516 16,452 16,992 16,193 17,729 37 27 
Total consumer, excluding credit card loans324,908 318,579 322,098 323,198 311,508 
Credit card loans
Loans retained131,772 143,432 139,590 141,656 154,021 (8)(14)
Loans held-for-sale721 784 787 — — (8)NM
Total credit card loans132,493 144,216 140,377 141,656 154,021 (8)(14)
Total consumer loans 457,401 462,795 462,475 464,854 465,529 (1)(2)
Wholesale loans (c)
Loans retained514,478 514,947 500,841 516,787 555,289 — (7)
Loans held-for-sale and loans at fair value (b)39,428 35,111 26,424 27,741 28,792 12 37 
Total wholesale loans 553,906 550,058 527,265 544,528 584,081 (5)
Total loans 1,011,307 1,012,853 989,740 1,009,382 1,049,610 — (4)
Derivative receivables73,119 79,630 76,626 74,846 81,648 (8)(10)
Receivables from customers (d)58,180 47,710 30,847 22,403 33,376 22 74 
Total credit-related assets 1,142,606 1,140,193 1,097,213 1,106,631 1,164,634 — (2)
Lending-related commitments
Consumer, excluding credit card 56,245 57,319 (h)46,425 45,348 41,535 (2)35 
Credit card (e)674,367 658,506 662,860 673,836 681,442 (1)
Wholesale (b)481,244 449,863 441,235 413,357 363,245 32 
Total lending-related commitments1,211,856 1,165,688 1,150,520 1,132,541 1,086,222 12 
Total credit exposure $2,354,462 $2,305,881 $2,247,733 $2,239,172 $2,250,856 
Memo: Total by category
Consumer exposure (b)(f)$1,188,013 $1,178,620 $1,171,760 $1,184,038 $1,188,506 — 
Wholesale exposures (b)(g)1,166,449 1,127,261 1,075,973 1,055,134 1,062,350 10 
Total credit exposure$2,354,462 $2,305,881 $2,247,733 $2,239,172 $2,250,856 
(a)Includes scored loans held in CCB, scored mortgage and home equity loans held in AWM, and scored mortgage loans held in CIB and Corporate.
(b)In the third quarter of 2020, the Firm reclassified certain fair value option elected lending-related positions from trading assets to loans, which resulted in a corresponding reclassification of certain off-balance sheet commitments. Prior-period amounts have been revised to conform with the current presentation.
(c)Includes loans held in CIB, CB, AWM, Corporate as well as risk-rated business banking and auto dealer loans held in CCB for which the wholesale methodology is applied when determining the allowance for loan losses.
(d)Receivables from customers reflect held-for-investment margin loans to brokerage clients in CIB, CCB and AWM; these are reported within accrued interest and accounts receivable on the Consolidated balance sheets.
(e)Also includes commercial card lending-related commitments primarily in CB and CIB.
(f)Represents total consumer loans and lending-related commitments.
(g)Represents total wholesale loans, lending-related commitments, derivative receivables, and receivables from customers.
(h)Prior-period amount has been revised to conform with the current presentation.
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CREDIT-RELATED INFORMATION, CONTINUED
(in millions, except ratio data)
Mar 31, 2021
Change
Mar 31,Dec 31,Sep 30,Jun 30,Mar 31,Dec 31,Mar 31,
2021202020202020202020202020
NONPERFORMING ASSETS (a)
Consumer nonaccrual loans
   Loans retained $5,382 $5,464 $5,047 (e)$4,246 $3,877 (2)%39 %
   Loans held-for-sale and loans at fair value (b)608 1,003 1,358 1,001 522 (39)16 
Total consumer nonaccrual loans5,990 6,467 6,405 5,247 4,399 (7)36 
Wholesale nonaccrual loans
Loans retained3,015 3,318 3,745 3,423 1,957 (9)54 
Loans held-for-sale and loans at fair value (b)701 788 852 649 257 (11)173 
Total wholesale nonaccrual loans 3,716 4,106 4,597 4,072 2,214 (9)68 
Total nonaccrual loans 9,706 (d)10,573 (d)11,002 (d)9,319 (d)6,613 (8)47 
Derivative receivables 284 56 140 108 85 407 234 
Assets acquired in loan satisfactions267 277 320 288 364 (4)(27)
Total nonperforming assets 10,257 10,906 11,462 9,715 7,062 (6)45 
Wholesale lending-related commitments (b)(c) 800 577 607 765 619 39 29 
Total nonperforming exposure $11,057 $11,483 $12,069 $10,480 $7,681 (4)44 
NONACCRUAL LOAN-RELATED RATIOS (d)
Total nonaccrual loans to total loans (b)0.96 %1.04 %1.11 %0.92 %0.63 %
Total consumer, excluding credit card nonaccrual loans to
total consumer, excluding credit card loans (b)1.84 2.03 1.99 (e)1.62 1.41 
Total wholesale nonaccrual loans to total
wholesale loans (b)0.67 0.75 0.87 0.75 0.38 
(a)At March 31, 2021, December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, nonperforming assets excluded: (1) mortgage loans 90 or more days past due and insured by U.S. government agencies of $798 million, $874 million, $1.1 billion, $696 million and $740 million, respectively; and (2) real estate owned (“REO”) insured by U.S. government agencies of $8 million, $9 million, $10 million, $13 million and $29 million, respectively. Prior-period amounts of mortgage loans 90 or more days past due and insured by U.S. government agencies excluded from nonperforming assets have been revised to conform with the current presentation, refer to footnote (b) below for additional information. These amounts have been excluded based upon the government guarantee. In addition, the Firm’s policy is generally to exempt credit card loans from being placed on nonaccrual status as permitted by regulatory guidance. Refer to Note 12 of the Firm’s 2020 Form 10-K for additional information on the Firm’s credit card nonaccrual and charge-off policies.
(b)In the third quarter of 2020, the Firm reclassified certain fair value option elected lending-related positions from trading assets to loans, which resulted in a corresponding reclassification of certain off-balance sheet commitments. Prior-period amounts have been revised to conform with the current presentation.
(c)Represents commitments that are risk rated as nonaccrual.
(d)Generally excludes loans that were under payment deferral or other assistance, including amendments or waivers of financial covenants, in response to the COVID-19 pandemic.
(e)Prior-period amounts have been revised to conform with the current presentation.
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CREDIT-RELATED INFORMATION, CONTINUED
(in millions, except ratio data)
QUARTERLY TRENDS
1Q21 Change
1Q214Q203Q202Q201Q204Q201Q20
SUMMARY OF CHANGES IN THE ALLOWANCES
ALLOWANCE FOR LOAN LOSSES
Beginning balance$28,328 $30,814 $31,591 $23,244 $17,295 (8)%64 %
Net charge-offs:
Gross charge-offs1,468 1,471 1,586 1,877 1,902 — (23)
Gross recoveries collected(411)(421)(406)(317)(433)
Net charge-offs1,057 1,050 1,180 1,560 1,469 (28)
Provision for loan losses(4,279)(1,433)400 9,906 (b)7,418 (199)NM
Other(3)— NMNM
Ending balance$23,001 $28,328 $30,814 $31,591 $23,244 (19)(1)
ALLOWANCE FOR LENDING-RELATED COMMITMENTS
Beginning balance$2,409 $2,823 $2,710 $2,147 $1,289 (15)87 
Provision for lending-related commitments107 (414)114 563 (b)858 NM(88)
Other— — (1)— — — — 
Ending balance$2,516 $2,409 $2,823 $2,710 $2,147 17 
Total allowance for credit losses (a)$25,517 $30,737 $33,637 $34,301 $25,391 (17)— 
NET CHARGE-OFF/(RECOVERY) RATES
Consumer retained, excluding credit card loans 0.03 %0.05 %0.08 %0.11 %(0.01)%
Credit card retained loans2.97 2.17 2.92 3.33 3.25 
Total consumer retained loans0.93 0.72 0.97 1.14 1.15 
Wholesale retained loans0.04 0.19 0.07 0.22 0.13 
Total retained loans 0.45 0.44 0.49 0.64 0.62 
Memo: Average retained loans
Consumer retained, excluding credit card loans$302,055 $303,421 $306,201 $304,179 $294,156 — 
Credit card retained loans134,155 140,459 140,200 142,377 162,660 (4)(18)
Total average retained consumer loans436,210 443,880 446,401 446,556 456,816 (2)(5)
Wholesale retained loans515,858 503,249 504,449 540,248 491,819 
Total average retained loans$952,068 $947,129 $950,850 $986,804 $948,635 — 
(a)At March 31, 2021, December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020 excludes allowance for credit losses on HTM securities of $94 million, $78 million, $120 million, $23 million and $19 million, respectively; and provision for credit losses on HTM securities of $16 million, $(42) million, $97 million, $4 million and $9 million for the three months ended March 31, 2021, December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020, respectively.
(b)Prior-period amounts have been revised to conform with the current presentation.
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CREDIT-RELATED INFORMATION, CONTINUED
(in millions, except ratio data)
Mar 31, 2021
Change
Mar 31,Dec 31,Sep 30,Jun 30,Mar 31,Dec 31,Mar 31,
2021202020202020202020202020
ALLOWANCE COMPONENTS AND RATIOS
ALLOWANCE FOR LOAN LOSSES
Consumer, excluding credit card
Asset-specific (a)$(348)$(7)$228 $263 $223 NMNM
Portfolio-based3,030 3,643 4,274 4,609 3,231 (17)%(6)%
Total consumer, excluding credit card2,682 3,636 4,502 4,872 3,454 (26)(22)
Credit card
Asset-specific (b)522 633 652 642 530 (18)(2)
Portfolio-based13,778 17,167 17,148 17,158 14,420 (20)(4)
Total credit card14,300 17,800 17,800 17,800 14,950 (20)(4)
Total consumer16,982 21,436 22,302 22,672 18,404 (21)(8)
Wholesale
Asset-specific (c)529 682 792 757 556 (22)(5)
Portfolio-based5,490 6,210 7,720 8,162 (g)4,284 (12)28 
Total wholesale6,019 6,892 8,512 8,919 4,840 (13)24 
Total allowance for loan losses23,001 28,328 30,814 31,591 23,244 (19)(1)
Allowance for lending-related commitments2,516 2,409 2,823 2,710 (g)2,147 17 
Total allowance for credit losses (d)$25,517 $30,737 $33,637 $34,301 $25,391 (17)— 
CREDIT RATIOS
Consumer, excluding credit card allowance, to total
consumer, excluding credit card retained loans0.89 %1.20 %1.48 %1.59 %1.18 %
Credit card allowance to total credit card retained loans10.85 12.41 12.75 12.57 9.71 
Wholesale allowance to total wholesale retained loans1.17 1.34 1.70 1.73 (g)0.87 
Wholesale allowance to total wholesale retained loans,
excluding trade finance and conduits (e)1.26 1.45 1.83 1.84 (g)0.93 
Total allowance to total retained loans2.42 2.95 3.26 3.27 2.32 
Consumer, excluding credit card allowance, to consumer,
excluding credit card retained nonaccrual loans (f)50 67 89 (g)115 89 
Total allowance, excluding credit card allowance, to retained
 nonaccrual loans, excluding credit card nonaccrual loans (f)104 120 148 180 (g)142 
Wholesale allowance to wholesale retained nonaccrual loans200 208 227 261 (g)247 
Total allowance to total retained nonaccrual loans274 323 350 (g)412 398 
(a)Includes modified PCD loans and loans that have been modified or are reasonably expected to be modified in a troubled debt restructuring (“TDR”).
(b)The asset-specific credit card allowance for loan losses relates to loans that have been modified or are reasonably expected to be modified in a TDR; the Firm calculates this allowance based on the loans’ original contractual interest rates and does not consider any incremental penalty rates.
(c)Includes risk-rated loans that have been placed on nonaccrual status and loans that have been modified or are reasonably expected to be modified in a TDR.
(d)At March 31, 2021, December 31, 2020, September 30, 2020, June 30, 2020 and March 31, 2020 excludes allowance for credit losses on HTM securities of $94 million, $78 million, $120 million, $23 million and $19 million, respectively.
(e)Management uses allowance for loan losses to period-end loans retained, excluding CIB’s trade finance and conduits, a non-GAAP financial measure, to provide a more meaningful assessment of the wholesale allowance coverage ratio.
(f)Refer to footnote (a) on page 25 for information on the Firm’s nonaccrual policy for credit card loans.
(g)Prior-period amounts have been revised to conform with the current presentation.
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JPMORGAN CHASE & CO.
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NON-GAAP FINANCIAL MEASURES
Non-GAAP Financial Measures
(a)In addition to analyzing the Firm’s results on a reported basis, management reviews Firmwide results, including the overhead ratio, on a “managed” basis; these Firmwide managed basis results are non-GAAP financial measures. The Firm also reviews the results of the lines of business on a managed basis. The Firm’s definition of managed basis starts, in each case, with the reported U.S. GAAP results and includes certain reclassifications to present total net revenue for the Firm (and each of the reportable business segments) on an FTE basis. Accordingly, revenue from investments that receive tax credits and tax-exempt securities is presented in the managed results on a basis comparable to taxable investments and securities. These financial measures allow management to assess the comparability of revenue from year-to-year arising from both taxable and tax-exempt sources. The corresponding income tax impact related to tax-exempt items is recorded within income tax expense. These adjustments have no impact on net income as reported by the Firm as a whole or by the lines of business.
(b)Pre-provision profit is a non-GAAP financial measure which represents total net revenue less total noninterest expense. The Firm believes that this financial measure is useful in assessing the ability of a lending institution to generate income in excess of its provision for credit losses.
(c)TCE, ROTCE, and TBVPS are each non-GAAP financial measures. TCE represents the Firm’s common stockholders’ equity (i.e., total stockholders’ equity less preferred stock) less goodwill and identifiable intangible assets (other than MSRs), net of related deferred tax liabilities. ROTCE measures the Firm’s net income applicable to common equity as a percentage of average TCE. TBVPS represents the Firm’s TCE at period-end divided by common shares at period-end. TCE, ROTCE, and TBVPS are utilized by the Firm, as well as investors and analysts, in assessing the Firm’s use of equity.
(d)The ratio of the wholesale and CIB’s allowance for loan losses to period-end loans retained, excluding trade finance and conduits, is calculated excluding loans accounted for at fair value, loans held-for-sale, CIB’s trade finance loans and consolidated Firm-administered multi-seller conduits, as well as their related allowances, to provide a more meaningful assessment of the respective allowance coverage ratio.
(e)In addition to reviewing net interest income and the net yield on a managed basis, management also reviews these metrics excluding CIB Markets, as shown below; these metrics, which exclude CIB Markets, are non-GAAP financial measures. Management reviews these metrics to assess the performance of the Firm’s lending, investing (including asset-liability management) and deposit-raising activities. The resulting metrics that exclude CIB Markets are referred to as non-markets-related net interest income and net yield. CIB Markets consists of Fixed Income Markets and Equity Markets. Management believes that disclosure of non-markets-related net interest income and net yield provides investors and analysts with other measures by which to analyze the non-markets-related business trends of the Firm and provides a comparable measure to other financial institutions that are primarily focused on lending, investing and deposit-raising activities.
QUARTERLY TRENDS
1Q21 Change
(in millions, except rates)1Q214Q203Q202Q201Q204Q201Q20
Net interest income - reported$12,889 $13,258 $13,013 $13,853 $14,439 (3)%(11)%
Fully taxable-equivalent adjustments109 97 104 107 110 12 (1)
Net interest income - managed basis (a)$12,998 $13,355 $13,117 $13,960 $14,549 (3)(11)
Less: CIB Markets net interest income2,223 2,166 2,076 2,536 1,596 39 
Net interest income excluding CIB Markets (a)$10,775 $11,189 $11,041 $11,424 $12,953 (4)(17)
Average interest-earning assets (b)$3,126,569 $2,955,646 $2,874,974 $2,819,689 $2,465,549 27 
Less: Average CIB Markets interest-earning assets (b)866,591 743,337 730,141 795,511 735,852 17 18 
Average interest-earning assets excluding CIB Markets$2,259,978 $2,212,309 $2,144,833 $2,024,178 $1,729,697 31 
Net yield on average interest-earning assets - managed basis1.69 %1.80 %1.82 %1.99 %2.37 %
Net yield on average CIB Markets interest-earning assets1.04 1.16 1.13 1.28 0.87 
Net yield on average interest-earning assets excluding CIB Markets1.93 2.01 2.05 2.27 3.01 
(a) Interest includes the effect of related hedges. Taxable-equivalent amounts are used where applicable.
(b) In the third quarter of 2020, the Firm reclassified certain fair value option elected lending-related positions from trading assets to loans and other assets. Prior-period amounts have been revised to conform with the current presentation.














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