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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 8-K
CURRENT REPORT
Pursuant to Section 13 or 15(d)
of the Securities Exchange Act of 1934
Date of Report (date of earliest event reported): October 13, 2021
JPMorgan Chase & Co.
(Exact name of registrant as specified in its charter)
Delaware1-580513-2624428
(State or other jurisdiction of
incorporation or organization)
(Commission File Number)(I.R.S. employer
identification no.)
383 Madison Avenue,
New York,New York10179
(Address of principal executive offices)(Zip Code)
Registrant’s telephone number, including area code: (212270-6000
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:
 Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
 Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
 Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
 Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))
Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of each exchange on which registered
Common stockJPMThe New York Stock Exchange
Depositary Shares, each representing a one-four hundredth interest in a share of 5.75% Non-Cumulative Preferred Stock, Series DD
JPM PR DThe New York Stock Exchange
Depositary Shares, each representing a one-four hundredth interest in a share of 6.00% Non-Cumulative Preferred Stock, Series EE
JPM PR CThe New York Stock Exchange
Depositary Shares, each representing a one-four hundredth interest in a share of 4.75% Non-Cumulative Preferred Stock, Series GG
JPM PR JThe New York Stock Exchange
Depositary Shares, each representing a one-four hundredth interest in a share of 4.55% Non-Cumulative Preferred Stock, Series JJJPM PR KThe New York Stock Exchange
Depositary Shares, each representing a one-four hundredth interest in a share of 4.625% Non-Cumulative Preferred Stock, Series LL
JPM PR L
The New York Stock Exchange
Depositary Shares, each representing a one-four hundredth interest in a share of 4.20% Non-Cumulative Preferred Stock, Series MMJPM PR MThe New York Stock Exchange
Alerian MLP Index ETNs due May 24, 2024AMJNYSE Arca, Inc.
Guarantee of Callable Step-Up Fixed Rate Notes due April 26, 2028 of JPMorgan Chase Financial Company LLC
JPM/28The New York Stock Exchange
Guarantee of Callable Fixed Rate Notes due June 10, 2032 of JPMorgan Chase Financial Company LLC
JPM/32The New York Stock Exchange
Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.



Item 2.02 Results of Operations and Financial Condition
On October 13, 2021, JPMorgan Chase & Co. (“JPMorgan Chase” or the “Firm”) reported 2021 third quarter net income of $11.7 billion, or $3.74 per share, compared with net income of $9.4 billion, or $2.92 per share, in the third quarter of 2020. A copy of the 2021 third quarter earnings release is attached hereto as Exhibit 99.1, and a copy of the earnings release financial supplement is attached hereto as Exhibit 99.2.
Each of the Exhibits provided with this Form 8-K shall be deemed to be “filed” for purposes of the Securities Exchange Act of 1934.
This Current Report on Form 8-K (including the Exhibits hereto) contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on the current beliefs and expectations of JPMorgan Chase’s management and are subject to significant risks and uncertainties. Actual results may differ from those set forth in the forward-looking statements. Factors that could cause JPMorgan Chase’s actual results to differ materially from those described in the forward-looking statements can be found in JPMorgan Chase’s Annual Report on Form 10-K for the year ended December 31, 2020, and Quarterly Report on Form 10-Q for the quarters ended March 31, 2021 and June 30, 2021, which have been filed with the Securities and Exchange Commission and are available on JPMorgan Chase’s website (https://jpmorganchaseco.gcs-web.com/financial-information/sec-filings) and on the Securities and Exchange Commission’s website (www.sec.gov). JPMorgan Chase does not undertake to update any forward-looking statements.











Item 9.01 Financial Statements and Exhibits

(d)    Exhibits
Exhibit No. Description of Exhibit
   
99.1
99.2
101Pursuant to Rule 406 of Regulation S-T, the cover page is formatted in Inline XBRL (Inline eXtensible Business Reporting Language).
104Cover Page Interactive Data File (embedded within the Inline XBRL document and included in Exhibit 101).

2



SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
JPMorgan Chase & Co.
(Registrant)

By:/s/ Elena Korablina
Elena Korablina
Managing Director and Firmwide Controller
(Principal Accounting Officer)

Dated:October 13, 2021



3
Document
Exhibit 99.1
JPMorgan Chase & Co.
383 Madison Avenue, New York, NY 10179-0001
NYSE symbol: JPM
www.jpmorganchase.com
https://cdn.kscope.io/0df6307832b0e465218f048b908ddf81-jpmclogoa181.gif
JPMORGAN CHASE REPORTS THIRD-QUARTER 2021 NET INCOME OF $11.7 BILLION ($3.74 PER SHARE)
THIRD-QUARTER 2021 RESULTS1
ROE 18%
ROTCE2 22%
CET1 Capital Ratios3
Std. 12.9% | Adv. 13.6%
Net payout LTM4,5
54%
Firmwide Metricsn
Reported revenue of $29.6 billion; managed revenue of $30.4 billion2
nCredit costs net benefit of $1.5 billion included $2.1 billion of net reserve release and $524 million of net charge-offs
n
Average loans up 5%; average deposits up 19%
n
$1.6 trillion of liquidity sources, including HQLA and unencumbered marketable securities6
CCB

ROE 34%
nAverage deposits up 20%; client investment assets up 29%
nAverage loans down 2% YoY and up 1% QoQ; Card net charge-off rate of 1.39%
n
Debit and credit card sales volume7 up 26%
n
Active mobile customers8 up 10%
CIB

 ROE 26%
n#1 ranking for Global Investment Banking fees with 9.4% wallet share YTD
nTotal Markets revenue of $6.3 billion, down 5%, with Fixed Income Markets down 20% and Equity Markets up 30%
CB

ROE 22%
nGross Investment Banking revenue of $1.3 billion, up 60%
nAverage loans down 7% YoY and 1% QoQ; average deposits up 21%
AWM

 ROE 33%
nAssets under management (AUM) of $3.0 trillion, up 17%
nAverage loans up 20% YoY and 3% QoQ; average deposits up 41%
Jamie Dimon, Chairman and CEO, commented on the financial results: “JPMorgan Chase delivered strong results as the economy continues to show good growth - despite the dampening effect of the Delta variant and supply chain disruptions. We released credit reserves of $2.1 billion, as the economic outlook continues to improve and our scenarios have improved accordingly. As we have said before, however, we do not consider these scenario-driven releases core or recurring profits. These reserve calculations, while done extremely diligently and carefully, involve multiple, multi-year hypothetical probability-adjusted scenarios, which may or may not occur and which may continue to introduce quarterly volatility in our reserves. Our earnings, not including the net reserve release and an income tax benefit, were $9.6 billion.”

Dimon continued: “In Consumer & Community Banking, combined debit and credit card spend was up 26%, and Card payment rates have stabilized contributing to modest Card loan growth. Originations in Home Lending remain strong, up 43% to $42 billion, and remain at historically high levels in Auto, of over $11 billion. However, CCB loans were down 2% reflecting continued elevated prepayments in mortgage and the impact of PPP forgiveness primarily offset by growth in Auto, up 12%, and Card, up 1%. In the Corporate & Investment Bank, Global IB fees were up 52% driven by a surge in M&A activity and our strong performance in IPOs. Markets revenue was very strong overall and down just 5% compared to a third quarter record last year, as continued normalization in Fixed Income offset a strong performance in Equities. Commercial Banking earned a record $1.3 billion of gross IB revenue reflecting the strength of the M&A market. CB loans were down 7%, however, we are seeing early signs of Commercial Real Estate loan growth on modestly higher new loan originations in Commercial Term Lending. In Asset & Wealth Management, AUM of $3.0 trillion grew 17% driven by higher asset values and strong net inflows, and loans continue to be strong, up 20% primarily driven by securities-based lending.”

Dimon concluded: “We are making important investments, including strategic, add-on acquisitions that will drive our firm’s future prospects and position it to grow and prosper for decades. This quarter, we became the first bank to have branches in all of the lower 48 states, allowing us to serve more households, businesses and communities across the country. We are more than halfway through our plan to open 400 branches in new markets by the end of 2022, with approximately 30% of these branches in low-to-moderate income communities. We are also expanding our retail presence internationally, most recently launching our digital retail bank in the U.K. We remain committed to using our resources to drive inclusive solutions to support our employees, customers, clients and the communities we serve.”
SIGNIFICANT ITEMS
n    3Q21 results included:
n    $2.1 billion net credit reserve release Firmwide ($0.52 increase in earnings per share (EPS))
n    $566 million Firmwide income tax benefit related to finalizing the Firm’s 2020 U.S. federal tax return ($0.19 increase in EPS)
n    Excluding significant items2: 3Q21 net income of $9.6 billion, EPS of $3.03
and ROTCE of 18%
CAPITAL DISTRIBUTED
n    Common dividend of $3.0 billion, or $1.00 per share
n    $5.0 billion of common stock net repurchases in 3Q215
FORTRESS PRINCIPLES
n    Book value per share of $86.36, up 9%; tangible book value per share2 of $69.87,
up 9%
n    Basel III common equity Tier 1 capital3 of $210 billion and Standardized ratio3 of 12.9%; Advanced ratio3 of 13.6%
n    Firm supplementary leverage ratio of 5.5%


OPERATING LEVERAGE
n    3Q21 expense of $17.1 billion; reported overhead ratio of 58%; managed overhead ratio2 of 56%
SUPPORTED CONSUMERS, BUSINESSES & COMMUNITIES
n    $2.4 trillion of credit and capital9 raised YTD
n    $238 billion of credit for consumers
n    $15 billion of credit for U.S. small businesses
n    $957 billion of credit for corporations
n    $1.2 trillion of capital raised for corporate clients and non-U.S. government
entities
n    $46 billion of credit and capital raised for nonprofit and U.S. government
entities, including states, municipalities, hospitals and universities
n    $11 billion of loans under the Small Business Administration’s Paycheck
Protection Program (PPP) YTD
Investor Contact: Reggie Chambers (212) 270-2479
Note: Totals may not sum due to rounding
1Percentage comparisons noted in the bullet points are for the third quarter of 2021 versus the prior-year third quarter, unless otherwise specified.
 2For notes on non-GAAP financial measures, including managed basis reporting, see page 6.
For additional notes see page 7.
Media Contact: Trish Wexler (212) 270-5883

JPMorgan Chase & Co.
News Release
In the discussion below of Firmwide results of JPMorgan Chase & Co. (“JPMorgan Chase” or the “Firm”), information is presented on a managed basis, which is a non-GAAP financial measure, unless otherwise specified. The discussion below of the Firm’s business segments is also presented on a managed basis. For more information about managed basis, and non-GAAP financial measures used by management to evaluate the performance of each line of business, refer to page 6.
Comparisons noted in the sections below are for the third quarter of 2021 versus the prior-year third quarter, unless otherwise specified.
JPMORGAN CHASE (JPM)
Results for JPM2Q213Q20
($ millions, except per share data)3Q212Q213Q20$ O/(U)O/(U) %$ O/(U)O/(U) %
Net revenue - reported10
$29,647 $30,479 $29,255 $(832)(3)%$392 %
Net revenue - managed30,441 31,395 29,941 (954)(3)500 
Noninterest expense17,063 17,667 16,875 (604)(3)188 
Provision for credit losses(1,527)(2,285)611 758 33 (2,138)NM
Net income$11,687 $11,948 $9,443 $(261)(2)%$2,244 24 %
Earnings per share - diluted$3.74 $3.78 $2.92 $(0.04)(1)%$0.82 28 %
Return on common equity
18 %18 %15 %
Return on tangible common equity
22 23 19 
Discussion of Results:
Net income was $11.7 billion, up $2.2 billion, largely driven by credit reserve releases of $2.1 billion compared to credit reserve releases of $569 million in the prior year. The current quarter included an income tax benefit of $566 million related to finalizing the Firm’s 2020 U.S. federal tax return.
Net revenue was $30.4 billion, up 2%. Noninterest revenue was $17.3 billion, up 3%, predominantly driven by higher Investment Banking fees in CIB and management fees in AWM, predominantly offset by net investment securities losses in Corporate compared to net gains in the prior year and lower revenue in Home Lending. Net interest income was $13.2 billion, up 1%, driven by balance sheet growth and higher rates, primarily offset by change in balance sheet mix and lower net interest income in CIB Markets.
Noninterest expense was $17.1 billion, up 1%, driven by continued investments in the business including marketing and technology, and higher volume- and revenue-related expense, predominantly offset by lower legal expense and structural expense. The prior year included an impairment on a legacy investment.
The provision for credit losses was a net benefit of $1.5 billion, reflecting a net reserve release of $2.1 billion driven by improvements in the Firm’s economic outlook and $524 million of net charge-offs. The prior year provision was an expense of $611 million, reflecting $1.2 billion of net charge-offs and a net reserve release of $569 million. The net reserve release in the current year comprised of $1.2 billion in Wholesale and $874 million in Consumer driven by $850 million in Card. Net charge-offs of $524 million were down $656 million, predominantly driven by Card.

2

JPMorgan Chase & Co.
News Release
CONSUMER & COMMUNITY BANKING (CCB)
Results for CCB2Q213Q20
($ millions)3Q212Q213Q20$ O/(U)O/(U) %$ O/(U)O/(U) %
Net revenue$12,521 $12,760 $12,895 $(239)(2)%$(374)(3)%
Consumer & Business Banking6,157 6,016 5,697 141 460 
Home Lending1,400 1,349 1,714 51 (314)(18)
Card & Auto4,964 5,395 5,484 (431)(8)(520)(9)
Noninterest expense7,238 7,062 6,912 176 326 
Provision for credit losses(459)(1,868)795 1,409 75 (1,254)NM
Net income$4,341 $5,634 $3,871 $(1,293)(23)%$470 12 %
Discussion of Results 11,12:
Net income was $4.3 billion, up 12%. Net revenue was $12.5 billion, down 3%.
Consumer & Business Banking net revenue was $6.2 billion, up 8%, driven by growth in deposit balances and client investment assets as well as increased debit transactions, partially offset by deposit margin compression. Home Lending net revenue was $1.4 billion, down 18%, driven by lower net servicing revenue and lower production margins, partially offset by higher net interest income and higher production volumes. Card & Auto net revenue was $5.0 billion, down 9%, driven by lower operating lease income in Auto, and in Card, higher acquisition costs and lower net interest income on lower revolving balances, partially offset by lower funding costs.
Noninterest expense was $7.2 billion, up 5%, driven by continued investments in the business including marketing.
The provision for credit losses was a net benefit of $459 million, reflecting a $950 million reserve release driven by improvements in the Firm’s economic outlook compared to a $300 million reserve release in the prior year. Net charge-offs were $491 million, down $604 million, predominantly driven by Card.
3

JPMorgan Chase & Co.
News Release
CORPORATE & INVESTMENT BANK (CIB)
Results for CIB2Q213Q20
($ millions)3Q212Q213Q20$ O/(U)O/(U) %$ O/(U)O/(U) %
Net revenue$12,396 $13,214 $11,546 $(818)(6)%$850 %
Banking4,893 5,106 3,752 (213)(4)1,141 30 
Markets & Securities Services7,503 8,108 7,794 (605)(7)(291)(4)
Noninterest expense5,871 6,523 5,832 (652)(10)39 
Provision for credit losses(638)(79)(81)(559)NM(557)NM
Net income$5,562 $4,985 $4,309 $577 12 %$1,253 29 %
Discussion of Results11:
Net income was $5.6 billion, up 29%, with revenue of $12.4 billion, up 7%.
Banking revenue was $4.9 billion, up 30%. Investment Banking revenue was $3.0 billion, up 45%, driven by higher Investment Banking fees, up 52%, reflecting higher advisory and equity underwriting fees. Wholesale Payments revenue was $1.6 billion, up 22% and included gains on strategic equity investments. Excluding these gains, revenue was up 10%, driven by higher deposit balances and fees, partially offset by deposit margin compression. Lending revenue was $244 million, down 27%, driven by lower net interest income.
Markets & Securities Services revenue was $7.5 billion, down 4%. Markets revenue was $6.3 billion, down 5%. Fixed Income Markets revenue was $3.7 billion, down 20%, predominantly driven by lower revenue in Commodities, Rates and Spread products as compared with a favorable performance in the prior year. The current quarter also included an adjustment to liquidity assumptions in the derivatives portfolio. Equity Markets revenue was $2.6 billion, up 30%, driven by strong performance across products. Securities Services revenue was $1.1 billion, up 9%, largely driven by fee growth.
Noninterest expense was $5.9 billion, relatively flat to the prior year, as higher structural expense, volume- and revenue-related expense and investments, including technology and front office hires, were offset by lower legal expense.
The provision for credit losses was a net benefit of $638 million, driven by a net reserve release.
COMMERCIAL BANKING (CB)
Results for CB2Q213Q20
($ millions)3Q212Q213Q20$ O/(U)O/(U) %$ O/(U)O/(U) %
Net revenue$2,520 $2,483 $2,285 $37 %$235 10 %
Noninterest expense1,032 981 969 51 63 
Provision for credit losses(363)(377)(147)14 (216)(147)
Net income$1,407 $1,420 $1,086 $(13)(1)%$321 30 %
Discussion of Results11:
Net income was $1.4 billion, up 30%.
Net revenue was $2.5 billion, up 10%, driven by higher revenue from investment banking and wholesale payments.
Noninterest expense was $1.0 billion, up 7%, predominantly driven by investments in the business, including front office hires and technology, and higher volume- and revenue-related expense.
The provision for credit losses was a net benefit of $363 million, driven by a net reserve release. Net charge-offs were $31 million.
4

JPMorgan Chase & Co.
News Release
ASSET & WEALTH MANAGEMENT (AWM)
Results for AWM2Q213Q20
($ millions)3Q212Q213Q20$ O/(U)O/(U) %$ O/(U)O/(U) %
Net revenue$4,300 $4,107 $3,554 $193 %$746 21 %
Noninterest expense2,762 2,586 2,443 176 319 13 
Provision for credit losses(60)(10)(52)(50)(500)(8)(15)
Net income$1,194 $1,153 $876 $41 %$318 36 %
Discussion of Results12:     
Net income was $1.2 billion, up 36%.
Net revenue was $4.3 billion, up 21%, largely driven by higher management fees and growth in deposit and loan balances, partially offset by deposit margin compression.
Noninterest expense was $2.8 billion, up 13%, predominantly driven by higher performance-related compensation, distribution fees, and structural expense.
Assets under management were $3.0 trillion, up 17%, driven by higher market levels, as well as cumulative net inflows.
CORPORATE
Results for Corporate2Q213Q20
($ millions)3Q212Q213Q20$ O/(U)O/(U) %$ O/(U)O/(U) %
Net revenue$(1,296)$(1,169)$(339)$(127)(11)%$(957)(282)%
Noninterest expense160 515 719 (355)(69)(559)(78)
Provision for credit losses(7)49 96 (56)NM(103)NM
Net income/(loss)$(817)$(1,244)$(699)$427 34 %$(118)(17)%
Discussion of Results:
Net loss was $817 million, compared with a net loss of $699 million in the prior year. The current quarter included $383 million of the $566 million Firmwide income tax benefit related to finalizing the Firm’s 2020 U.S. federal tax return.
Net revenue was a loss of $1.3 billion compared with a loss of $339 million in the prior year. Net interest income was a loss of $1.1 billion, down $372 million, primarily on limited deployment opportunities as deposit growth continued. The current quarter included net investment securities losses of $256 million compared to net gains of $466 million in the prior year.
Noninterest expense was $160 million, down $559 million, primarily driven by the absence of an impairment on a legacy investment in the prior year.





5

JPMorgan Chase & Co.
News Release
2. Notes on non-GAAP financial measures:

a.The Firm prepares its Consolidated Financial Statements in accordance with accounting principles generally accepted in the U.S. (“U.S. GAAP”). That presentation, which is referred to as “reported” basis, provides the reader with an understanding of the Firm’s results that can be tracked consistently from year-to-year and enables a comparison of the Firm’s performance with the U.S. GAAP financial statements of other companies. In addition to analyzing the Firm’s results on a reported basis, management reviews Firmwide results, including the overhead ratio, on a “managed” basis; these Firmwide managed basis results are non-GAAP financial measures. The Firm also reviews the results of the lines of business on a managed basis. The Firm’s definition of managed basis starts, in each case, with the reported U.S. GAAP results and includes certain reclassifications to present total net revenue for the Firm and each of the reportable business segments on a fully taxable-equivalent basis. Accordingly, revenue from investments that receive tax credits and tax-exempt securities is presented in the managed results on a basis comparable to taxable investments and securities. These financial measures allow management to assess the comparability of revenue from year-to-year arising from both taxable and tax-exempt sources. The corresponding income tax impact related to tax-exempt items is recorded within income tax expense. These adjustments have no impact on net income as reported by the Firm as a whole or by the lines of business. For a reconciliation of the Firm’s results from a reported to managed basis, see page 7 of the Earnings Release Financial Supplement.

b.Tangible common equity (“TCE”), return on tangible common equity (“ROTCE”) and tangible book value per share (“TBVPS”), are each non-GAAP financial measures. TCE represents the Firm’s common stockholders’ equity (i.e., total stockholders’ equity less preferred stock) less goodwill and identifiable intangible assets (other than mortgage servicing rights), net of related deferred tax liabilities. For a reconciliation from common stockholders’ equity to TCE, see page 9 of the Earnings Release Financial Supplement. ROTCE measures the Firm’s net income applicable to common equity as a percentage of average TCE. TBVPS represents the Firm’s TCE at period-end divided by common shares at period-end. Book value per share was $86.36, $84.85 and $79.08 at September 30, 2021, June 30, 2021, and September 30, 2020, respectively. TCE, ROTCE, and TBVPS are utilized by the Firm, as well as investors and analysts, in assessing the Firm’s use of equity.

c.Third-quarter 2021 net income, earnings per share and ROTCE excluding the Firmwide net credit reserve release and income tax benefit (collectively, “significant items”) are non-GAAP financial measures. The net credit reserve release represents the portion of the provision for credit losses attributable to the change in allowance for credit losses. The income tax benefit is related to finalizing the Firm’s 2020 U.S. federal tax return. Excluding these significant items resulted in a decrease of $2.1 billion (after tax) to reported net income from $11.7 billion to $9.6 billion; a decrease of $0.71 per share to reported EPS from $3.74 to $3.03; and a decrease of 4% to ROTCE from 22% to 18%. Management believes these measures provide useful information to investors and analysts in assessing the Firm’s results.


6

JPMorgan Chase & Co.
News Release
Additional notes:

3. Estimated. Reflects the relief provided by the Federal Reserve Board in response to the COVID-19 pandemic, including the CECL capital transition provisions that became effective in the first quarter of 2020. For the period ended September 30, 2021, the impact of the CECL capital transition provisions resulted in an increase to CET1 capital of $3.3 billion. Refer to Capital Risk Management on pages 45-50 of the Firm’s Quarterly Report on Form 10-Q for the quarterly period ended June 30, 2021 for additional information on the Firm’s capital metrics. Refer to Regulatory Developments Relating to the COVID-19 Pandemic on pages 52-53 and Capital Risk Management on pages 91-101 of the Firm’s 2020 Form 10-K for additional information.
4.Last twelve months (“LTM”).
5.Includes the net impact of employee issuances.
6.Estimated. High-quality liquid assets (“HQLA”) and unencumbered marketable securities, includes the Firm’s average eligible HQLA, other end-of-period HQLA-eligible securities which are included as part of the excess liquidity at JPMorgan Chase Bank, N.A. that are not transferable to non-bank affiliates and thus excluded from the Firm’s liquidity coverage ratio (“LCR”) under the LCR rule, and other end-of-period unencumbered marketable securities, such as equity and debt securities. Does not include borrowing capacity at Federal Home Loan Banks and the discount window at the Federal Reserve Bank. Refer to Liquidity Risk Management on pages 51-55 of the Firm’s Quarterly Report on Form 10-Q for the quarterly period ended June 30, 2021 and on pages 102-108 of the Firm’s 2020 Form 10-K for additional information.
7.Excludes Commercial Card.
8.Users of all mobile platforms who have logged in within the past 90 days.
9.Credit provided to clients represents new and renewed credit, including loans and commitments.
10.In the first quarter of 2021, the Firm reclassified certain deferred investment tax credits from accounts payable and other liabilities to other assets to be a reduction to the carrying value of certain tax-oriented investments. The reclassification also resulted in an increase in income tax expense and a corresponding increase in other income, with no effect on net income. Prior-period amounts have been revised to conform with the current presentation, including the Firm’s effective income tax rate. The reclassification did not change the Firm’s results of operations on a managed basis. Refer to page 2 of the Earnings Release Financial Supplement for further information.
11.In the fourth quarter of 2020, payment processing-only clients along with the associated revenue and expenses were realigned to CIB’s Wholesale Payments business from CCB and CB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
12.In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.





7

JPMorgan Chase & Co.
News Release

JPMorgan Chase & Co. (NYSE: JPM) is a leading financial services firm based in the United States of America (“U.S.”), with operations worldwide. JPMorgan Chase had $3.8 trillion in assets and $290.0 billion in stockholders’ equity as of September 30, 2021. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. Under the J.P. Morgan and Chase brands, the Firm serves millions of customers in the U.S. and globally many of the world’s most prominent corporate, institutional and government clients. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

JPMorgan Chase & Co. will host a conference call today, October 13, 2021, at 8:30 a.m. (Eastern) to present third quarter 2021 financial results. The general public can access the call by dialing (866) 659-9159 in the U.S. and Canada, or (617) 399-5172 for international participants; use passcode 26483228#. Please dial in 15 minutes prior to the start of the call. The live audio webcast and presentation slides will be available on the Firm’s website, www.jpmorganchase.com, under Investor Relations, Events & Presentations.

A replay of the conference call will be available beginning at approximately 12:30 p.m. on October 13, 2021, through 11:59pm on October 27, 2021, by telephone at (888) 286-8010 (U.S. and Canada) or (617) 801-6888 (international); use passcode 96848677#. The replay will also be available via webcast on www.jpmorganchase.com under Investor Relations, Events & Presentations. Additional detailed financial, statistical and business-related information is included in a financial supplement. The earnings release and the financial supplement are available at www.jpmorganchase.com.

This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on the current beliefs and expectations of JPMorgan Chase & Co.’s management and are subject to significant risks and uncertainties. Actual results may differ from those set forth in the forward-looking statements. Factors that could cause JPMorgan Chase & Co.’s actual results to differ materially from those described in the forward-looking statements can be found in JPMorgan Chase & Co.’s Annual Report on Form 10-K for the year ended December 31, 2020 and Quarterly Report for the quarterly periods ended June 30, 2021 and March 31, 2021 which have been filed with the Securities and Exchange Commission and are available on JPMorgan Chase & Co.’s website (https://jpmorganchaseco.gcs-web.com/financial-information/sec-filings), and on the Securities and Exchange Commission’s website (www.sec.gov). JPMorgan Chase & Co. does not undertake to update any forward-looking statements.


8
Document
                                                                    
Exhibit 99.2





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EARNINGS RELEASE FINANCIAL SUPPLEMENT

THIRD QUARTER 2021
















                                                                    
JPMORGAN CHASE & CO.
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TABLE OF CONTENTS
Page(s)
Consolidated Results
Consolidated Financial Highlights2–3
Consolidated Statements of Income4
Consolidated Balance Sheets5
Condensed Average Balance Sheets and Annualized Yields6
Reconciliation from Reported to Managed Basis7
Segment Results - Managed Basis8
Capital and Other Selected Balance Sheet Items9
Earnings Per Share and Related Information10
Business Segment Results
Consumer & Community Banking (“CCB”)11–14
Corporate & Investment Bank (“CIB”)15–17
Commercial Banking (“CB”)18–19
Asset & Wealth Management (“AWM”)20–22
Corporate23
Credit-Related Information24–27
Non-GAAP Financial Measures28
Glossary of Terms and Acronyms (a)
(a)    Refer to the Glossary of Terms and Acronyms on pages 305–311 of JPMorgan Chase & Co.’s (the “Firm’s”) Annual Report on Form 10-K for the year ended December 31, 2020 (the “2020 Form 10-K”) and
the Glossary of Terms and Acronyms and Line of Business Metrics on pages 181-186 and pages 187-189, respectively, of the Firm’s Quarterly Report on Form 10-Q for the quarterly period ended June 30,
2021.


                                                                    
    
JPMORGAN CHASE & CO.
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CONSOLIDATED FINANCIAL HIGHLIGHTS
(in millions, except per share and ratio data)
QUARTERLY TRENDSNINE MONTHS ENDED SEPTEMBER 30,
3Q21 Change2021 Change
SELECTED INCOME STATEMENT DATA 3Q212Q211Q214Q203Q202Q213Q20202120202020
Reported Basis
Total net revenue (a)$29,647 $30,479 $32,266 $29,335 $29,255 (3)%%$92,392 $90,616 %
Total noninterest expense17,063 17,667 18,725 16,048 16,875 (3)53,455 50,608 
Pre-provision profit (b)12,584 12,812 13,541 13,287 12,380 (2)38,937 40,008 (3)
Provision for credit losses(1,527)(2,285)(4,156)(1,889)611 33 NM(7,968)19,369 NM
NET INCOME11,687 11,948 14,300 12,136 9,443 (2)24 37,935 16,995 123 
Managed Basis (c)
Total net revenue30,441 31,395 33,119 30,161 29,941 (3)94,955 92,768 
Total noninterest expense17,063 17,667 18,725 16,048 16,875 (3)53,455 50,608 
Pre-provision profit (b)13,378 13,728 14,394 14,113 13,066 (3)41,500 42,160 (2)
Provision for credit losses(1,527)(2,285)(4,156)(1,889)611 33 NM(7,968)19,369 NM
NET INCOME11,687 11,948 14,300 12,136 9,443 (2)24 37,935 16,995 123 
EARNINGS PER SHARE DATA
Net income: Basic$3.74 $3.79 $4.51 $3.80 $2.93 (1)28 $12.05 $5.10 136 
Diluted3.74 3.78 4.50 3.79 2.92 (1)28 12.02 5.09 136 
Average shares: Basic2,999.9 3,036.6 3,073.5 3,079.7 3,077.8 (1)(3)3,036.4 3,083.3 (2)
Diluted3,005.1 3,041.9 3,078.9 3,085.1 3,082.8 (1)(3)3,041.7 3,088.1 (2)
MARKET AND PER COMMON SHARE DATA
Market capitalization$483,748 $464,778 $460,820 $387,492 $293,451 65 $483,748 $293,451 65 
Common shares at period-end2,955.3 2,988.2 3,027.1 3,049.4 3,048.2 (1)(3)2,955.3 3,048.2 (3)
Book value per share86.36 84.85 82.31 81.75 79.08 86.36 79.08 
Tangible book value per share (“TBVPS”) (b)69.87 68.91 66.56 66.11 63.93 69.87 63.93 
Cash dividends declared per share1.00 (f)0.90 0.90 0.90 0.90 11 11 2.80 2.70 
FINANCIAL RATIOS (d)
Return on common equity (“ROE”)18 %18 %23 %19 %15 %20 %%
Return on tangible common equity (“ROTCE”) (b)22 23 29 24 19 24 11 
Return on assets1.24 1.29 1.61 1.42 1.14 1.37 0.72 
CAPITAL RATIOS (e)
Common equity Tier 1 (“CET1”) capital ratio12.9 %(g)13.0 %13.1 %13.1 %13.1 %12.9 %(g)13.1 %
Tier 1 capital ratio15.0 (g)15.1 15.0 15.0 15.0 15.0 (g)15.0 
Total capital ratio16.9 (g)17.1 17.2 17.3 17.3 16.9 (g)17.3 
Tier 1 leverage ratio6.6 (g)6.6 6.7 7.0 7.0 6.6 (g)7.0 
Supplementary leverage ratio (“SLR”)5.5 (g)5.4 6.7 6.9 7.0 5.5 (g)7.0 
 
(a)In the first quarter of 2021, the Firm reclassified certain deferred investment tax credits from accounts payable and other liabilities to other assets to be a reduction to the carrying value of certain tax-oriented investments. The reclassification also resulted in an increase in income tax expense and a corresponding increase in other income, with no effect on net income. Prior-period amounts have been revised to conform with the current presentation, including the Firm’s effective income tax rate. The reclassification did not change the Firm’s results of operations on a managed basis.
(b)Pre-provision profit, TBVPS and ROTCE are each non-GAAP financial measures. Tangible common equity (“TCE”) is also a non-GAAP financial measure; refer to page 9 for a reconciliation of common stockholders’ equity to TCE. Refer to page 28 for a further discussion of these measures.
(c)Refer to Reconciliation from Reported to Managed Basis on page 7 for a further discussion of managed basis.
(d)Quarterly ratios are based upon annualized amounts.
(e)The capital metrics reflect the relief provided by the Federal Reserve Board (the “Federal Reserve”) in response to the COVID-19 pandemic, including the Current Expected Credit Losses ("CECL") capital transition provisions that became effective in the first quarter of 2020. For the periods ended September 30, 2021, June 30, 2021, March 31, 2021, December 31, 2020, and September 30, 2020, the impact of the CECL capital transition provisions resulted in an increase to CET1 capital of $3.3 billion, $3.8 billion, $4.5 billion, $5.7 billion and $6.4 billion, respectively. The SLR prior to the periods ended June 30, 2021 reflects the temporary exclusions of U.S. Treasury securities and deposits at Federal Reserve Banks, which became effective April 1, 2020 and remained in effect through March 31, 2021. Refer to Capital Risk Management on pages 45-50 of the Firm’s Quarterly Report on Form 10-Q for the quarterly period ended June 30, 2021 for additional information on the Firm’s capital metrics. Refer to Regulatory Developments Relating to the COVID-19 Pandemic on pages 52-53 and Capital Risk Management on pages 91-101 of the Firm’s 2020 Form 10-K for additional information.
(f)On September 21, 2021, the Board of Directors declared a quarterly common stock dividend of $1.00 per share.
(g)Estimated.
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CONSOLIDATED FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio and headcount data)
QUARTERLY TRENDSNINE MONTHS ENDED SEPTEMBER 30,
3Q21 Change2021 Change
3Q212Q211Q214Q203Q202Q213Q20202120202020
SELECTED BALANCE SHEET DATA (period-end)
Total assets (a)$3,757,576 $3,684,256 $3,689,336 $3,384,757 $3,245,061 %16 %$3,757,576 $3,245,061 16 %
Loans:
Consumer, excluding credit card loans328,164 329,685 324,908 318,579 322,098 — 328,164 322,098 
Credit card loans143,166 141,802 132,493 144,216 140,377 143,166 140,377 
Wholesale loans573,285 569,467 553,906 550,058 527,265 573,285 527,265 
Total Loans1,044,615 1,040,954 1,011,307 1,012,853 989,740 — 1,044,615 989,740 
Deposits:
U.S. offices:
Noninterest-bearing656,438 639,114 629,139 572,711 540,116 22 656,438 540,116 22 
Interest-bearing1,344,092 1,281,432 1,266,856 1,197,032 1,117,149 20 1,344,092 1,117,149 20 
Non-U.S. offices:
Noninterest-bearing28,589 24,723 22,661 23,435 21,406 16 34 28,589 21,406 34 
Interest-bearing373,234 359,948 359,456 351,079 322,745 16 373,234 322,745 16 
Total deposits2,402,353 2,305,217 2,278,112 2,144,257 2,001,416 20 2,402,353 2,001,416 20 
Long-term debt 298,465 299,926 279,427 281,685 279,175 — 298,465 279,175 
Common stockholders’ equity255,203 253,548 249,151 249,291 241,050 255,203 241,050 
Total stockholders’ equity290,041 286,386 280,714 279,354 271,113 290,041 271,113 
Loans-to-deposits ratio43 %45 %44 %47 %49 %43 %49 %
Headcount265,790 260,110 259,350 255,351 256,358 265,790 256,358 
95% CONFIDENCE LEVEL - TOTAL VaR
Average VaR$35 $43 $106 $96 $90 (19)(61)
LINE OF BUSINESS NET REVENUE (b)
Consumer & Community Banking$12,521 $12,760 $12,517 $12,728 $12,895 (2)(3)$37,798 $38,540 (2)
Corporate & Investment Bank12,396 13,214 14,605 11,352 11,546 (6)40,215 37,932 
Commercial Banking2,520 2,483 2,393 2,463 2,285 10 7,396 6,850 
Asset & Wealth Management 4,300 4,107 4,077 3,867 3,554 21 12,484 10,373 20 
Corporate(1,296)(1,169)(473)(249)(339)(11)(282)(2,938)(927)(217)
TOTAL NET REVENUE$30,441 $31,395 $33,119 $30,161 $29,941 (3)$94,955 $92,768 
LINE OF BUSINESS NET INCOME/(LOSS)
Consumer & Community Banking$4,341 $5,634 $6,728 $4,325 $3,871 (23)12 $16,703 $3,892 329 
Corporate & Investment Bank5,562 4,985 5,740 5,349 4,309 12 29 16,287 11,745 39 
Commercial Banking1,407 1,420 1,168 2,034 1,086 (1)30 3,995 544 NM
Asset & Wealth Management1,194 1,153 1,244 786 876 36 3,591 2,206 63 
Corporate(817)(1,244)(580)(358)(699)34 (17)(2,641)(1,392)(90)
NET INCOME$11,687 $11,948 $14,300 $12,136 $9,443 (2)24 $37,935 $16,995 123 
In the fourth quarter of 2020, payment processing-only clients along with the associated revenue and expenses were realigned to CIB’s Wholesale Payments business from CCB and CB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
(a)In the first quarter of 2021, the Firm reclassified certain deferred investment tax credits. Prior-period amounts have been revised to conform with the current presentation. Refer to footnote (a) on page 2 for further information.
(b)Refer to Reconciliation from Reported to Managed Basis on page 7 for a further discussion of managed basis.
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JPMORGAN CHASE & CO.
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CONSOLIDATED STATEMENTS OF INCOME
(in millions, except per share and ratio data)
QUARTERLY TRENDSNINE MONTHS ENDED SEPTEMBER 30,
3Q21 Change2021 Change
REVENUE3Q212Q211Q214Q203Q202Q213Q20202120202020
Investment banking fees $3,282 $3,470 $2,970 $2,583 $2,187 (5)%50 %$9,722 $6,903 41 %
Principal transactions3,546 4,076 6,500 3,321 4,142 (13)(14)14,122 14,700 (4)
Lending- and deposit-related fees1,801 1,760 1,687 1,727 1,647 5,248 4,784 10 
Asset management, administration and commissions5,257 5,194 5,029 4,901 4,470 18 15,480 13,276 17 
Investment securities gains/(losses)(256)(155)14 70 473 (65)NM(397)732 NM
Mortgage fees and related income600 551 704 767 1,087 (45)1,855 2,324 (20)
Card income1,005 1,647 1,350 1,297 1,169 (39)(14)4,002 3,138 28 
Other income (a)1,332 1,195 1,123 1,411 1,067 11 25 3,650 3,454 
Noninterest revenue16,567 17,738 19,377 16,077 16,242 (7)53,682 49,311 
Interest income14,480 14,094 14,271 14,550 14,700 (1)42,845 49,973 (14)
Interest expense1,400 1,353 1,382 1,292 1,687 (17)4,135 8,668 (52)
Net interest income13,080 12,741 12,889 13,258 13,013 38,710 41,305 (6)
TOTAL NET REVENUE29,647 30,479 32,266 29,335 29,255 (3)92,392 90,616 
Provision for credit losses(1,527)(2,285)(4,156)(1,889)611 33 NM(7,968)19,369 NM
NONINTEREST EXPENSE
Compensation expense 9,087 9,814 10,601 7,954 8,630 (7)29,502 27,034 
Occupancy expense1,109 1,090 1,115 1,161 1,142 (3)3,314 3,288 
Technology, communications and equipment expense 2,473 2,488 2,519 2,606 2,564 (1)(4)7,480 7,732 (3)
Professional and outside services 2,523 2,385 2,203 2,259 2,178 16 7,111 6,205 15 
Marketing712 626 751 725 470 14 51 2,089 1,751 19 
Other expense (b)1,159 1,264 1,536 1,343 1,891 (8)(39)3,959 4,598 (14)
TOTAL NONINTEREST EXPENSE17,063 17,667 18,725 16,048 16,875 (3)53,455 50,608 
Income before income tax expense14,111 15,097 17,697 15,176 11,769 (7)20 46,905 20,639 127 
Income tax expense (a)2,424 3,149 3,397 3,040 2,326 (23)8,970 3,644 146 
NET INCOME$11,687 $11,948 $14,300 $12,136 $9,443 (2)24 $37,935 $16,995 123 
NET INCOME PER COMMON SHARE DATA
Basic earnings per share$3.74 $3.79 $4.51 $3.80 $2.93 (1)28 $12.05 $5.10 136 
Diluted earnings per share3.74 3.78 4.50 3.79 2.92 (1)28 12.02 5.09 136 
FINANCIAL RATIOS
Return on common equity (c)18 %18 %23 %19 %15 %20 %%
Return on tangible common equity (c)(d)22 23 29 24 19 24 11 
Return on assets (c)1.24 1.29 1.61 1.42 1.14 1.37 0.72 
Effective income tax rate (a)17.2 20.9 19.2 20.0 19.8 19.1 17.7 
Overhead ratio58 58 58 55 58 58 56 
(a)In the first quarter of 2021, the Firm reclassified certain deferred investment tax credits. Prior-period amounts have been revised to conform with the current presentation. Refer to footnote (a) on page 2 for further information.
(b)Included Firmwide legal expense of $76 million, $185 million, $28 million, $276 million and $524 million for the three months ended September 30, 2021, June 30, 2021, March 31, 2021, December 31, 2020 and September 30, 2020, respectively, and $289 million and $839 million for the nine months ended September 30, 2021 and September 30, 2020 respectively.
(c)Quarterly ratios are based upon annualized amounts.
(d)Refer to page 28 for further discussion of ROTCE.



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JPMORGAN CHASE & CO.
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CONSOLIDATED BALANCE SHEETS
(in millions)
Sep 30, 2021
Change
Sep 30,Jun 30,Mar 31,Dec 31,Sep 30,Jun 30,Sep 30,
2021202120212020202020212020
ASSETS
Cash and due from banks $25,857 $26,592 $25,397 $24,874 $20,816 (3)%24 %
Deposits with banks 734,012 678,829 685,675 502,735 466,706 57 
Federal funds sold and securities purchased under
resale agreements282,161 260,987 272,481 296,284 319,849 (12)
Securities borrowed202,987 186,376 179,516 160,635 142,441 43 
Trading assets:
Debt and equity instruments447,993 454,268 (b)475,156 (b)427,682 (b)433,893 (b)(1)
Derivative receivables67,908 66,320 (b)68,896 (b)75,444 (b)71,929 (b)(6)
Available-for-sale (“AFS”) securities251,590 232,161 379,942 388,178 389,583 (35)
Held-to-maturity (”HTM”) securities, net of allowance for credit losses343,542 341,476 217,452 201,821 141,553 143 
Investment securities, net of allowance for credit losses595,132 573,637 597,394 589,999 531,136 12 
Loans1,044,615 1,040,954 1,011,307 1,012,853 989,740 — 
Less: Allowance for loan losses18,150 19,500 23,001 28,328 30,814 (7)(41)
Loans, net of allowance for loan losses1,026,465 1,021,454 988,306 984,525 958,926 — 
Accrued interest and accounts receivable116,395 125,253 114,754 90,503 76,945 (7)51 
Premises and equipment26,996 26,631 26,926 27,109 26,672 
Goodwill, MSRs and other intangible assets56,566 54,655 54,588 53,428 51,594 10 
Other assets (a)175,104 209,254 200,247 151,539 144,154 (16)21 
TOTAL ASSETS$3,757,576 $3,684,256 $3,689,336 $3,384,757 $3,245,061 16 
LIABILITIES
Deposits$2,402,353 $2,305,217 $2,278,112 $2,144,257 $2,001,416 20 
Federal funds purchased and securities loaned or sold
under repurchase agreements254,920 245,437 304,019 215,209 236,440 
Short-term borrowings50,393 51,938 54,978 45,208 41,992 (3)20 
Trading liabilities:
Debt and equity instruments126,058 127,822 130,909 99,558 104,835 (1)20 
Derivative payables53,485 56,045 60,440 70,623 57,658 (5)(7)
Accounts payable and other liabilities (a)268,604 297,082 285,066 231,285 233,241 (10)15 
Beneficial interests issued by consolidated VIEs13,257 14,403 15,671 17,578 19,191 (8)(31)
Long-term debt298,465 299,926 279,427 281,685 279,175 — 
TOTAL LIABILITIES3,467,535 3,397,870 3,408,622 3,105,403 2,973,948 17 
STOCKHOLDERS’ EQUITY
Preferred stock34,838 32,838 31,563 30,063 30,063 16 
Common stock4,105 4,105 4,105 4,105 4,105 — — 
Additional paid-in capital88,357 88,194 88,005 88,394 88,289 — — 
Retained earnings265,276 256,983 248,151 236,990 228,014 16 
Accumulated other comprehensive income/(loss)963 2,570 1,041 7,986 8,940 (63)(89)
Shares held in RSU Trust, at cost— — — — (11)— NM
Treasury stock, at cost(103,498)(98,304)(92,151)(88,184)(88,287)(5)(17)
TOTAL STOCKHOLDERS’ EQUITY290,041 286,386 280,714 279,354 271,113 
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY$3,757,576 $3,684,256 $3,689,336 $3,384,757 $3,245,061 16 
(a)In the first quarter of 2021, the Firm reclassified certain deferred investment tax credits. Prior-period amounts have been revised to conform with the current presentation. Refer to footnote (a) on page 2 for further information.
(b)Prior-period amounts have been revised to conform with the current presentation.
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CONDENSED AVERAGE BALANCE SHEETS AND ANNUALIZED YIELDS
(in millions, except rates)
QUARTERLY TRENDSNINE MONTHS ENDED SEPTEMBER 30,
3Q21 Change2021 Change
AVERAGE BALANCES 3Q212Q211Q214Q203Q202Q213Q20202120202020
ASSETS
Deposits with banks $756,653 $721,214 $631,606 $507,194 $509,979 %48 %$703,616 $422,860 66 %
Federal funds sold and securities purchased under resale agreements262,679 255,831 289,763 327,504 277,899 (5)269,324 258,607 
Securities borrowed189,418 190,785 175,019 149,146 147,184 (1)29 185,127 141,567 31 
Trading assets - debt instruments 275,860 277,024 322,648 319,585 322,321 — (14)291,673 324,061 (10)
Investment securities565,344 585,084 582,460 568,354 548,544 (3)577,566 490,322 18 
Loans 1,042,591 1,024,633 1,013,524 996,367 991,241 1,027,023 1,007,360 
All other interest-earning assets (a)127,241 122,624 111,549 87,496 77,806 64 120,529 75,859 59 
Total interest-earning assets 3,219,786 3,177,195 3,126,569 2,955,646 2,874,974 12 3,174,858 2,720,636 17 
Trading assets - equity and other instruments177,315 199,288 (h)164,010 (h)143,056 (h)124,266 (h)(11)43 180,253 113,431 (h)59 
Trading assets - derivative receivables65,574 70,212 (h)74,730 (h)74,721 (h)76,939 (h)(7)(15)70,139 73,423 (h)(4)
All other noninterest-earning assets (b)262,544 281,992 247,532 225,290 212,939 (7)23 264,077 228,660 15 
TOTAL ASSETS$3,725,219 $3,728,687 $3,612,841 $3,398,713 $3,289,118 — 13 $3,689,327 $3,136,150 18 
LIABILITIES
Interest-bearing deposits $1,696,850 $1,669,376 $1,610,467 $1,529,066 $1,434,034 18 $1,659,214 $1,342,270 24 
Federal funds purchased and securities loaned or
sold under repurchase agreements240,912 261,343 301,386 247,276 253,779 (8)(5)267,659 258,156 
Short-term borrowings (c)43,759 46,185 42,031 36,183 36,697 (5)19 43,998 39,749 11 
Trading liabilities - debt and all other interest-bearing liabilities (d)241,297 246,666 230,922 213,989 206,643 (2)17 239,666 202,322 18 
Beneficial interests issued by consolidated VIEs14,232 15,117 17,185 18,647 19,838 (6)(28)15,501 19,407 (20)
Long-term debt 257,593 248,552 239,398 237,144 267,175 (4)248,581 260,194 (4)
Total interest-bearing liabilities 2,494,643 2,487,239 2,441,389 2,282,305 2,218,166 — 12 2,474,619 2,122,098 17 
Noninterest-bearing deposits 672,609 654,419 614,165 582,517 551,565 22 647,278 495,704 31 
Trading liabilities - equity and other instruments 35,505 35,397 35,029 33,732 32,256 — 10 35,312 32,258 
Trading liabilities - derivative payables55,907 62,533 67,960 63,551 64,599 (11)(13)62,089 60,936 
All other noninterest-bearing liabilities (b)178,770 205,584 178,444 164,873 155,672 (13)15 187,601 160,059 17 
TOTAL LIABILITIES3,437,434 3,445,172 3,336,987 3,126,978 3,022,258 — 14 3,406,899 2,871,055 19 
Preferred stock34,229 32,666 30,312 30,063 30,063 14 32,417 29,844 
Common stockholders’ equity253,556 250,849 245,542 241,672 236,797 250,011 235,251 
TOTAL STOCKHOLDERS’ EQUITY287,785 283,515 275,854 271,735 266,860 282,428 265,095 
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY$3,725,219 $3,728,687 $3,612,841 $3,398,713 $3,289,118 — 13 $3,689,327 $3,136,150 18 
AVERAGE RATES (e)
INTEREST-EARNING ASSETS
Deposits with banks 0.09 %0.06 %0.04 %0.03 %0.05 %0.06 %0.22 %
Federal funds sold and securities purchased under resale agreements0.35 0.27 0.33 0.41 0.57 0.32 1.08 
Securities borrowed (f)(0.15)(0.19)(0.18)(0.40)(0.35)(0.17)(0.14)
Trading assets - debt instruments 2.43 2.49 2.25 2.32 2.29 2.38 2.48 
Investment securities1.32 1.31 1.36 1.39 1.58 1.33 1.99 
Loans 3.99 3.98 4.09 4.14 4.11 4.02 4.44 
All other interest-earning assets (a)0.64 0.66 0.72 0.89 0.94 0.67 1.46 
Total interest-earning assets 1.80 1.79 1.87 1.97 2.05 1.82 2.47 
INTEREST-BEARING LIABILITIES
Interest-bearing deposits 0.03 0.03 0.04 0.05 0.07 0.03 0.22 
Federal funds purchased and securities loaned or
sold under repurchase agreements0.20 0.09 0.02 0.06 0.17 0.10 0.53 
Short-term borrowings (c)0.26 0.30 0.31 0.40 0.65 0.29 1.13 
Trading liabilities - debt and all other interest-bearing liabilities (d)(f)0.09 0.08 0.05 (0.15)(0.10)0.07 0.18 
Beneficial interests issued by consolidated VIEs0.50 0.55 0.64 0.65 0.71 0.57 1.27 
Long-term debt 1.62 1.70 1.92 1.82 1.93 1.74 2.40 
Total interest-bearing liabilities 0.22 0.22 0.23 0.23 0.30 0.22 0.55 
INTEREST RATE SPREAD1.58 %1.57 %1.64 %1.74 %1.75 %1.60 %1.92 %
NET YIELD ON INTEREST-EARNING ASSETS1.62 %1.62 %1.69 %1.80 %1.82 %1.64 %2.04 %
Memo: Net yield on interest-earning assets excluding CIB Markets (g)1.91 %1.90 %1.93 %2.01 %2.05 %1.92 %2.41 %
(a)    Includes brokerage-related held-for-investment customer receivables, which are classified in accrued interest and accounts receivable, and all other interest-earning assets, which are classified in other assets on the Consolidated Balance Sheets.
(b)    In the first quarter of 2021, the Firm reclassified certain deferred investment tax credits. Prior-period amounts have been revised to conform with the current presentation. Refer to footnote (a) on page 2 for further information.
(c)    Includes commercial paper.
(d)    All other interest-bearing liabilities include brokerage-related customer payables.
(e)    Interest includes the effect of related hedging derivatives. Taxable-equivalent amounts are used where applicable.
(f)    Negative interest income and yields are related to the impact of current interest rates combined with the fees paid on client-driven securities borrowed balances. The negative interest expense related to prime brokerage customer payables is recognized in interest expense and reported within trading liabilities - debt and all other liabilities.
(g)    Net yield on interest-earning assets excluding CIB Markets is a non-GAAP financial measure. Refer to page 28 for a further discussion of this measure.
(h)    Prior-period amounts have been revised to conform with the current presentation.

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RECONCILIATION FROM REPORTED TO MANAGED BASIS
(in millions, except ratios)
The Firm prepares its Consolidated Financial Statements using accounting principles generally accepted in the U.S. (“U.S. GAAP”). That presentation, which is referred to as “reported” basis, provides the reader with an understanding of the Firm’s results that can be tracked consistently from year-to-year and enables a comparison of the Firm’s performance with other companies’ U.S. GAAP financial statements. In addition to analyzing the Firm’s results on a reported basis, management reviews Firmwide results, including the overhead ratio, on a “managed” basis; these Firmwide managed basis results are non-GAAP financial measures. The Firm also reviews the results of the lines of business on a managed basis. Refer to the notes on Non-GAAP Financial Measures on page 28 for additional information on managed basis.

The following summary table provides a reconciliation from reported U.S. GAAP results to managed basis.
QUARTERLY TRENDSNINE MONTHS ENDED SEPTEMBER 30,
3Q21 Change2021 Change
3Q212Q211Q214Q203Q202Q213Q20202120202020
OTHER INCOME
Other income - reported (a)$1,332 $1,195 $1,123 $1,411 $1,067 11 %25 %$3,650 $3,454 %
Fully taxable-equivalent adjustments (a)(b)690 807 744 729 582 (14)19 2,241 1,831 22 
Other income - managed$2,022 $2,002 $1,867 $2,140 $1,649 23 $5,891 $5,285 11 
TOTAL NONINTEREST REVENUE
Total noninterest revenue - reported$16,567 $17,738 $19,377 $16,077 $16,242 (7)$53,682 $49,311 
Fully taxable-equivalent adjustments690 807 744 729 582 (14)19 2,241 1,831 22 
Total noninterest revenue - managed$17,257 $18,545 $20,121 $16,806 $16,824 (7)$55,923 $51,142 
NET INTEREST INCOME
Net interest income - reported$13,080 $12,741 $12,889 $13,258 $13,013 $38,710 $41,305 (6)
Fully taxable-equivalent adjustments (b)104 109 109 97 104 (5)— 322 321 — 
Net interest income - managed$13,184 $12,850 $12,998 $13,355 $13,117 $39,032 $41,626 (6)
TOTAL NET REVENUE
Total net revenue - reported$29,647 $30,479 $32,266 $29,335 $29,255 (3)$92,392 $90,616 
Fully taxable-equivalent adjustments794 916 853 826 686 (13)16 2,563 2,152 19 
Total net revenue - managed$30,441 $31,395 $33,119 $30,161 $29,941 (3)$94,955 $92,768 
PRE-PROVISION PROFIT
Pre-provision profit - reported$12,584 $12,812 $13,541 $13,287 $12,380 (2)$38,937 $40,008 (3)
Fully taxable-equivalent adjustments794 916 853 826 686 (13)16 2,563 2,152 19 
Pre-provision profit - managed$13,378 $13,728 $14,394 $14,113 $13,066 (3)$41,500 $42,160 (2)
INCOME BEFORE INCOME TAX EXPENSE
Income before income tax expense - reported$14,111 $15,097 $17,697 $15,176 $11,769 (7)20 $46,905 $20,639 127 
Fully taxable-equivalent adjustments794 916 853 826 686 (13)16 2,563 2,152 19 
Income before income tax expense - managed$14,905 $16,013 $18,550 $16,002 $12,455 (7)20 $49,468 $22,791 117 
INCOME TAX EXPENSE
Income tax expense - reported (a)$2,424 $3,149 $3,397 $3,040 $2,326 (23)$8,970 $3,644 146 
Fully taxable-equivalent adjustments (a)(b)794 916 853 826 686 (13)16 2,563 2,152 19 
Income tax expense - managed$3,218 $4,065 $4,250 $3,866 $3,012 (21)$11,533 $5,796 99 
OVERHEAD RATIO
Overhead ratio - reported58 %58 %58 %55 %58 %58 %56 %
Overhead ratio - managed56 56 57 53 56 56 55 
(a)In the first quarter of 2021, the Firm reclassified certain deferred investment tax credits. Prior-period amounts have been revised to conform with the current presentation. Refer to footnote (a) on page 2 for further information.
(b)Predominantly recognized in CIB, CB and Corporate.
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SEGMENT RESULTS - MANAGED BASIS
(in millions)
QUARTERLY TRENDSNINE MONTHS ENDED SEPTEMBER 30,
3Q21 Change2021 Change
3Q212Q211Q214Q203Q202Q213Q20202120202020
TOTAL NET REVENUE (fully taxable-equivalent (“FTE”))
Consumer & Community Banking$12,521 $12,760 $12,517 $12,728 $12,895 (2)%(3)%$37,798 $38,540 (2)%
Corporate & Investment Bank 12,396 13,214 14,605 11,352 11,546 (6)40,215 37,932 
Commercial Banking2,520 2,483 2,393 2,463 2,285 10 7,396 6,850 
Asset & Wealth Management 4,300 4,107 4,077 3,867 3,554 21 12,484 10,373 20 
Corporate(1,296)(1,169)(473)(249)(339)(11)(282)(2,938)(927)(217)
TOTAL NET REVENUE$30,441 $31,395 $33,119 $30,161 $29,941 (3)$94,955 $92,768 
TOTAL NONINTEREST EXPENSE
Consumer & Community Banking$7,238 $7,062 $7,202 $7,042 $6,912 $21,502 $20,948 
Corporate & Investment Bank5,871 6,523 7,104 4,939 5,832 (10)19,498 18,599 
Commercial Banking1,032 981 969 950 969 2,982 2,848 
Asset & Wealth Management2,762 2,586 2,574 2,756 2,443 13 7,922 7,201 10 
Corporate160 515 876 361 719 (69)(78)1,551 1,012 53 
TOTAL NONINTEREST EXPENSE$17,063 $17,667 $18,725 $16,048 $16,875 (3)$53,455 $50,608 
PRE-PROVISION PROFIT/(LOSS)
Consumer & Community Banking$5,283 $5,698 $5,315 $5,686 $5,983 (7)(12)$16,296 $17,592 (7)
Corporate & Investment Bank6,525 6,691 7,501 6,413 5,714 (2)14 20,717 19,333 
Commercial Banking1,488 1,502 1,424 1,513 1,316 (1)13 4,414 4,002 10 
Asset & Wealth Management1,538 1,521 1,503 1,111 1,111 38 4,562 3,172 44 
Corporate(1,456)(1,684)(1,349)(610)(1,058)14 (38)(4,489)(1,939)(132)
PRE-PROVISION PROFIT$13,378 $13,728 $14,394 $14,113 $13,066 (3)$41,500 $42,160 (2)
PROVISION FOR CREDIT LOSSES
Consumer & Community Banking$(459)$(1,868)$(3,602)$(83)$795 75 NM$(5,929)$12,395 NM
Corporate & Investment Bank(638)(79)(331)(581)(81)NMNM(1,048)3,307 NM
Commercial Banking(363)(377)(118)(1,181)(147)(147)(858)3,294 NM
Asset & Wealth Management(60)(10)(121)(2)(52)(500)(15)(191)265 NM
Corporate(7)49 16 (42)96 NMNM58 108 (46)
PROVISION FOR CREDIT LOSSES$(1,527)$(2,285)$(4,156)$(1,889)$611 33 NM$(7,968)$19,369 NM
NET INCOME/(LOSS)
Consumer & Community Banking$4,341 $5,634 $6,728 $4,325 $3,871 (23)12 $16,703 $3,892 329 
Corporate & Investment Bank5,562 4,985 5,740 5,349 4,309 12 29 16,287 11,745 39 
Commercial Banking1,407 1,420 1,168 2,034 1,086 (1)30 3,995 544 NM
Asset & Wealth Management1,194 1,153 1,244 786 876 36 3,591 2,206 63 
Corporate(817)(1,244)(580)(358)(699)34 (17)(2,641)(1,392)(90)
TOTAL NET INCOME$11,687 $11,948 $14,300 $12,136 $9,443 (2)24 $37,935 $16,995 123 
In the fourth quarter of 2020, payment processing-only clients along with the associated revenue and expenses were realigned to CIB’s Wholesale Payments business from CCB and CB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
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CAPITAL AND OTHER SELECTED BALANCE SHEET ITEMS
(in millions, except ratio data)
Sep 30, 2021
ChangeNINE MONTHS ENDED SEPTEMBER 30,
Sep 30,Jun 30,Mar 31,Dec 31,Sep 30,Jun 30,Sep 30,2021 Change
2021202120212020202020212020202120202020
CAPITAL (a)
Risk-based capital metrics
Standardized
CET1 capital$209,933 (e)$209,010 $206,078 $205,078 $197,719 — %%
Tier 1 capital244,240 (e)241,356 237,333 234,844 227,486 
Total capital275,027 (e)274,443 271,407 269,923 262,397 — 
Risk-weighted assets 1,627,726 (e)1,601,631 1,577,007 1,560,609 1,514,509 
CET1 capital ratio12.9 %(e)13.0 %13.1 %13.1 %13.1 %
Tier 1 capital ratio15.0 (e)15.1 15.0 15.0 15.0 
Total capital ratio16.9 (e)17.1 17.2 17.3 17.3 
Advanced
CET1 capital$209,933 (e)$209,010 $206,078 $205,078 $197,719 — 
Tier 1 capital 244,240 (e)241,356 237,333 234,844 227,486 
Total capital264,510 (e)262,364 258,635 257,228 249,947 
Risk-weighted assets1,547,554 (e)1,514,386 1,503,828 1,484,431 1,429,334 
CET1 capital ratio13.6 %(e)13.8 %13.7 %13.8 %13.8 %
Tier 1 capital ratio15.8 (e)15.9 15.8 15.8 15.9 
Total capital ratio17.1 (e)17.3 17.2 17.3 17.5 
Leverage-based capital metrics
Adjusted average assets (b)$3,675,837 (e)$3,680,830 $3,565,545 $3,353,319 $3,243,290 — 13 
Tier 1 leverage ratio6.6 %(e)6.6 %6.7 %7.0 %7.0 %
Total leverage exposure4,464,358 (e)4,456,557 3,522,629 3,401,542 3,247,392 — 37 
SLR5.5 %(e)5.4 %6.7 %6.9 %7.0 %
TANGIBLE COMMON EQUITY (period-end) (c)
Common stockholders’ equity$255,203 $253,548 $249,151 $249,291 $241,050 
Less: Goodwill50,313 49,256 49,243 49,248 47,819 
Less: Other intangible assets902 850 875 904 759 19 
Add: Certain deferred tax liabilities (d)2,500 2,461 2,457 2,453 2,405 
Total tangible common equity$206,488 $205,903 $201,490 $201,592 $194,877 — 
TANGIBLE COMMON EQUITY (average) (c) 
Common stockholders’ equity$253,556 $250,849 $245,542 $241,672 $236,797 $250,011 $235,251 %
Less: Goodwill49,457 49,260 49,249 47,842 47,820 — 49,323 47,812 
Less: Other intangible assets849 864 891 752 769 (2)10 868 791 10 
Add: Certain deferred tax liabilities (d)2,480 2,459 2,455 2,416 2,401 2,465 2,393 
Total tangible common equity$205,730 $203,184 $197,857 $195,494 $190,609 $202,285 $189,041 
INTANGIBLE ASSETS (period-end)
Goodwill$50,313 $49,256 $49,243 $49,248 $47,819 
Mortgage servicing rights5,351 4,549 4,470 3,276 3,016 18 77 
Other intangible assets902 850 875 904 759 19 
Total intangible assets$56,566 $54,655 $54,588 $53,428 $51,594 10 
    
(a)The capital metrics reflect the relief provided by the Federal Reserve Board in response to the COVID-19 pandemic, including the CECL capital transition provisions that became effective in the first quarter of 2020. For the periods ended September 30, 2021, June 30, 2021, March 31, 2021, December 31, 2020 and September 30, 2020, the impact of the CECL capital transition provisions resulted in an increase to CET1 capital of $3.3 billion, $3.8 billion, $4.5 billion, $5.7 billion and $6.4 billion, respectively. The SLR prior to the periods ended June 30, 2021 reflects the temporary exclusions of U.S. Treasury securities and deposits at Federal Reserve Banks, which became effective April 1, 2020 and remained in effect through March 31, 2021. Refer to Capital Risk Management on pages 45-50 of the Firm’s Quarterly Report on Form 10-Q for the quarterly period ended June 30, 2021 for additional information on the Firm’s capital metrics. Refer to Regulatory Developments Relating to the COVID-19 Pandemic on pages 52-53 and Capital Risk Management on pages 91-101 of the Firm’s 2020 Form 10-K for additional information.
(b)Adjusted average assets, for purposes of calculating the leverage ratios, includes total quarterly average assets adjusted for on-balance sheet assets that are subject to deduction from Tier 1 capital, predominantly goodwill and other intangible assets.
(c)Refer to page 28 for further discussion of TCE.
(d)Represents deferred tax liabilities related to tax-deductible goodwill and to identifiable intangibles created in nontaxable transactions, which are netted against goodwill and other intangibles when calculating TCE.
(e)Estimated.
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EARNINGS PER SHARE AND RELATED INFORMATION
(in millions, except per share and ratio data) 
QUARTERLY TRENDSNINE MONTHS ENDED SEPTEMBER 30,
3Q21 Change2021 Change
3Q212Q211Q214Q203Q202Q213Q20202120202020
EARNINGS PER SHARE
Basic earnings per share
Net income$11,687 $11,948 $14,300 $12,136 $9,443 (2)%24 %$37,935 $16,995 123 %
Less: Preferred stock dividends402 393 379 380 381 1,174 1,203 (2)
Net income applicable to common equity11,285 11,555 13,921 11,756 9,062 (2)25 36,761 15,792 133 
Less: Dividends and undistributed earnings allocated to
participating securities56 59 70 57 47 (5)19 185 80 131 
Net income applicable to common stockholders$11,229 $11,496 $13,851 $11,699 $9,015 (2)25 $36,576 $15,712 133 
Total weighted-average basic shares outstanding2,999.9 3,036.6 3,073.5 3,079.7 3,077.8 (1)(3)3,036.4 3,083.3 (2)
Net income per share$3.74 $3.79 $4.51 $3.80 $2.93 (1)28 $12.05 $5.10 136 
Diluted earnings per share
Net income applicable to common stockholders$11,229 $11,496 $13,851 $11,699 $9,015 (2)25 $36,576 $15,712 133 
Total weighted-average basic shares outstanding2,999.9 3,036.6 3,073.5 3,079.7 3,077.8 (1)(3)3,036.4 3,083.3 (2)
Add: Dilutive impact of stock appreciation rights (“SARs”) and
    employee stock options, unvested performance share units
    (“PSUs”) and nondividend-earning restricted stock units
    (“RSUs”)
5.2 5.3 5.4 5.4 5.0 (2)5.3 4.8 10 
Total weighted-average diluted shares outstanding3,005.1 3,041.9 3,078.9 3,085.1 3,082.8 (1)(3)3,041.7 3,088.1 (2)
Net income per share$3.74 $3.78 $4.50 $3.79 $2.92 (1)28 $12.02 $5.09 136 
COMMON DIVIDENDS
Cash dividends declared per share$1.00 (c)$0.90 $0.90 $0.90 $0.90 11 11 $2.80 $2.70 
Dividend payout ratio27 %24 %20 %24 %31 %23 %53 %
COMMON SHARE REPURCHASE PROGRAM (a)
Total shares of common stock repurchased33.4 39.5 34.7 — — (15)NM107.6 50.0 115 
Average price paid per share of common stock$156.87 $156.83 $144.25 $— $— — NM$152.79 $127.92 19 
Aggregate repurchases of common stock5,240 6,201 4,999 — — (15)NM16,440 6,397 157 
EMPLOYEE ISSUANCE
Shares issued from treasury stock related to employee
stock-based compensation awards and employee stock
purchase plans0.5 0.6 12.3 1.5 0.6 (17)(17)13.4 14.4 (7)
Net impact of employee issuances on stockholders’ equity (b)$271 $276 $667 $217 $263 (2)$1,214 $986 23 
(a)On March 15, 2020, in response to the economic disruptions caused by the COVID-19 pandemic, the Firm temporarily suspended repurchases of its common stock. Subsequently, the Federal Reserve directed all large banks, including the Firm, to discontinue net share repurchases through the end of 2020. On December 18, 2020, the Federal Reserve announced that all large banks, including the Firm, could resume share repurchases commencing in the first quarter of 2021, subject to certain restrictions; the restrictions were extended and expired at the end of the second quarter of 2021. The Firm is authorized to purchase up to $30 billion of common shares under the current repurchase program.
(b)The net impact of employee issuances on stockholders’ equity is driven by the cost of equity compensation awards that is recognized over the applicable vesting periods. The cost is partially offset by tax impacts related to the distribution of shares and the exercise of employee stock options and SARs.
(c)On September 21, 2021, the Board of Directors declared a quarterly common stock dividend of $1.00 per share.

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CONSUMER & COMMUNITY BANKING
FINANCIAL HIGHLIGHTS
(in millions, except ratio data)
QUARTERLY TRENDSNINE MONTHS ENDED SEPTEMBER 30,
3Q21 Change2021 Change
3Q212Q211Q214Q203Q202Q213Q20202120202020
INCOME STATEMENT
REVENUE
Lending- and deposit-related fees$786 $753 $742 $806 $771 %%$2,281 $2,360 (3)%
Asset management, administration and commissions893 866 805 735 703 27 2,564 2,045 25 
Mortgage fees and related income596 548 703 766 1,076 (45)1,847 2,313 (20)
Card income651 1,238 999 923 826 (47)(21)2,888 2,145 35 
All other income1,212 1,321 1,339 1,328 1,487 (8)(18)3,872 4,319 (10)
Noninterest revenue4,138 4,726 4,588 4,558 4,863 (12)(15)13,452 13,182 
Net interest income8,383 8,034 7,929 8,170 8,032 24,346 25,358 (4)
TOTAL NET REVENUE12,521 12,760 12,517 12,728 12,895 (2)(3)37,798 38,540 (2)
Provision for credit losses(459)(1,868)(3,602)(83)795 75 NM(5,929)12,395 NM
NONINTEREST EXPENSE
Compensation expense3,012 2,977 2,976 2,734 2,804 8,965 8,280 
Noncompensation expense (a)4,226 4,085 4,226 4,308 4,108 12,537 12,668 (1)
TOTAL NONINTEREST EXPENSE7,238 7,062 7,202 7,042 6,912 21,502 20,948 
Income/(loss) before income tax expense/(benefit)5,742 7,566 8,917 5,769 5,188 (24)11 22,225 5,197 328 
Income tax expense/(benefit)1,401 1,932 2,189 1,444 1,317 (27)5,522 1,305 323 
NET INCOME/(LOSS)$4,341 $5,634 $6,728 $4,325 $3,871 (23)12 $16,703 $3,892 329 
REVENUE BY LINE OF BUSINESS
Consumer & Business Banking$6,157 $6,016 $5,635 $5,744 $5,697 $17,808 $17,211 
Home Lending1,400 1,349 1,458 1,456 1,714 (18)4,207 4,562 (8)
Card & Auto 4,964 5,395 5,424 5,528 5,484 (8)(9)15,783 16,767 (6)
MORTGAGE FEES AND RELATED INCOME DETAILS
Production revenue614 517 757 803 765 19 (20)1,888 1,826 
Net mortgage servicing revenue (b)(18)31 (54)(37)311 NMNM(41)487 NM
Mortgage fees and related income$596 $548 $703 $766 $1,076 (45)$1,847 $2,313 (20)
FINANCIAL RATIOS
ROE34 %44 %54 %32 %29 %44 %%
Overhead ratio 58 55 58 55 54 57 54 
In the fourth quarter of 2020, payment processing-only clients along with the associated revenue and expenses were realigned to CIB’s Wholesale Payments business from CCB and CB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
(a)Included depreciation expense on leased assets of $769 million, $856 million, $916 million, $975 million and $1.0 billion for the three months ended September 30, 2021, June 30, 2021, March 31, 2021, December 31, 2020 and September 30, 2020, respectively, and $2.5 billion and $3.2 billion for the nine months ended September 30, 2021 and 2020, respectively.
(b)Included MSR risk management results of $(145) million, $(103) million, $(115) million, $(152) million and $145 million for the three months ended September 30, 2021, June 30, 2021, March 31, 2021, December 31, 2020 and September 30, 2020, respectively, and $(363) million and $134 million for the nine months ended September 30, 2021 and 2020, respectively.
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CONSUMER & COMMUNITY BANKING
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except headcount data)
QUARTERLY TRENDSNINE MONTHS ENDED SEPTEMBER 30,
3Q21 Change2021 Change
3Q212Q211Q214Q203Q202Q213Q20202120202020
SELECTED BALANCE SHEET DATA (period-end)
Total assets$493,169 $494,305 $487,978 $496,705 (d)$487,063 (d)— %%$493,169 $487,063 (d)%
Loans:
Consumer & Business Banking (a)40,659 46,228 52,654 48,810 49,646 (12)(18)40,659 49,646 (18)
Home Lending (b)179,489 179,371 178,776 182,121 188,561 — (5)179,489 188,561 (5)
Card 143,166 141,802 132,493 144,216 140,377 143,166 140,377 
Auto 68,391 67,598 67,662 66,432 62,304 10 68,391 62,304 10 
Total loans 431,705 434,999 431,585 441,579 440,888 (1)(2)431,705 440,888 (2)
Deposits1,093,852 1,056,507 1,037,903 958,706 909,198 20 1,093,852 909,198 20 
Equity50,000 50,000 50,000 52,000 52,000 — (4)50,000 52,000 (4)
SELECTED BALANCE SHEET DATA (average)
Total assets$491,512 $485,209 $484,524 $486,272 (d)$490,094 (d)— $487,107 $506,726 (d)(4)
Loans:
Consumer & Business Banking 43,256 49,356 49,868 49,506 49,596 (12)(13)47,469 40,901 16 
Home Lending (c)181,150 177,444 182,247 185,733 192,172 (6)180,276 200,980 (10)
Card 141,950 136,149 134,884 141,236 140,386 137,687 148,445 (7)
Auto 67,785 67,183 66,960 64,342 60,345 12 67,313 60,514 11 
Total loans434,141 430,132 433,959 440,817 442,499 (2)432,745 450,840 (4)
Deposits1,076,323 1,047,771 979,686 928,518 895,535 20 1,034,947 825,493 25 
Equity50,000 50,000 50,000 52,000 52,000 — (4)50,000 52,000 (4)
Headcount126,586 125,300 126,084 122,894 122,905 126,586 122,905 
In the fourth quarter of 2020, payment processing-only clients along with the associated revenue and expenses were realigned to CIB’s Wholesale Payments business from CCB and CB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
(a)At September 30, 2021, June 30, 2021, March 31, 2021, December 31, 2020 and September 30, 2020 included $11.1 billion, $16.7 billion, $23.4 billion, $19.2 billion and $20.3 billion of loans, respectively, in Business Banking under the Paycheck Protection Program (“PPP”). Refer to page 113 of the Firm’s 2020 Form 10-K for further information on the PPP.
(b)At September 30, 2021, June 30, 2021, March 31, 2021, December 31, 2020 and September 30, 2020, Home Lending loans held-for-sale and loans at fair value were $14.5 billion, $16.5 billion, $13.2 billion, $9.7 billion and $10.0 billion, respectively.
(c)Average Home Lending loans held-for sale and loans at fair value were $17.1 billion, $14.2 billion, $12.5 billion, $10.7 billion and $9.2 billion for the three months ended September 30, 2021, June 30, 2021, March 31, 2021, December 31, 2020 and September 30, 2020, respectively, and $14.6 billion and $11.2 billion for the nine months ended September 30, 2021 and 2020, respectively.
(d)Prior-period amounts have been revised to conform with the current presentation.
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CONSUMER & COMMUNITY BANKING
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio data)QUARTERLY TRENDSNINE MONTHS ENDED SEPTEMBER 30,
3Q21 Change2021 Change
3Q212Q211Q214Q203Q202Q213Q20202120202020
CREDIT DATA AND QUALITY STATISTICS
Nonaccrual loans (a) (b)$5,000 $5,256 $5,507 (f)$5,492 (f)$5,144 (f)(5)%(3)%$5,000 $5,144 (f)(3)%
Net charge-offs/(recoveries)
Consumer & Business Banking66 72 65 75 54 (8)22 203 188 
Home Lending(74)(79)(51)(50)NM(204)(119)(71)
Card495 755 983 767 1,028 (34)(52)2,233 3,519 (37)
Auto(16)26 25 NM(20)14 98 (86)
Total net charge-offs/(recoveries)$491 $732 $1,023 $817 $1,095 (33)(55)$2,246 $3,686 (39)
Net charge-off/(recovery) rate
Consumer & Business Banking (c)0.61 %0.59 %0.53 %0.60 %0.43 %0.57 %0.61 %
Home Lending(0.18)(0.19)(0.12)(0.11)0.02 (0.16)(0.08)
Card1.39 2.24 2.97 2.17 2.92 2.18 3.17 
Auto 0.02 (0.10)0.16 0.15 0.03 0.03 0.22 
Total net charge-off/(recovery) rate0.47 0.71 0.99 0.76 1.01 0.72 1.12 
30+ day delinquency rate (d)
Home Lending (e)1.06 %1.08 %1.07 %1.15 %1.62 %1.06 %1.62 %
Card1.00 1.01 1.40 1.68 1.57 1.00 1.57 
Auto0.46 0.42 0.42 0.69 0.54 0.46 0.54 
90+ day delinquency rate - Card (d)0.49 0.54 0.80 0.92 0.69 0.49 0.69 
Allowance for loan losses
Consumer & Business Banking $797 $897 $1,022 $1,372 $1,372 (11)(42)$797 $1,372 (42)
Home Lending630 630 1,238 1,813 2,685 — (77)630 2,685 (77)
Card11,650 12,500 14,300 17,800 17,800 (7)(35)11,650 17,800 (35)
Auto 813 817 892 1,042 1,044 — (22)813 1,044 (22)
Total allowance for loan losses$13,890 $14,844 $17,452 $22,027 $22,901 (6)(39)$13,890 $22,901 (39)
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
(a)At September 30, 2021, June 30, 2021, March 31, 2021, December 31, 2020 and September 30, 2020, nonaccrual loans excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $355 million, $397 million, $458 million, $558 million and $851 million, respectively. These amounts have been excluded based upon the government guarantee. The amount of mortgage loans 90 or more days past due and insured by U.S. government agencies excluded at June 30, 2021 has been revised to conform with the current presentation.
(b)Generally excludes loans that were under payment deferral programs offered in response to the COVID-19 pandemic. Beginning in the third quarter of 2020, includes loans to customers that have exited COVID-19 payment deferral programs and are 90 or more days past due, predominantly all of which were considered collateral-dependent at time of exit.
(c)At September 30, 2021, June 30, 2021, March 31, 2021, December 31, 2020 and September 30, 2020 included $11.1 billion, $16.7 billion, $23.4 billion, $19.2 billion and $20.3 billion of loans, respectively, under the PPP. Given that PPP loans are guaranteed by the SBA, the Firm does not expect to realize material credit losses on these loans. Refer to page 113 of the Firm’s 2020 Form 10-K for further information on the PPP.
(d)At September 30, 2021, June 30, 2021, March 31, 2021, December 31, 2020 and September 30, 2020, the principal balance of loans under payment deferral programs offered in response to the COVID-19 pandemic were as follows: (1) $3.1 billion, $5.2 billion, $8.1 billion, $9.1 billion and $10.2 billion in Home Lending, respectively; (2) $53 million, $55 million, $105 million, $264 million and $368 million in Card, respectively; and (3) $112 million, $89 million, $127 million, $376 million and $411 million in Auto, respectively. Loans that are performing according to their modified terms are generally not considered delinquent.
(e)At September 30, 2021, June 30, 2021, March 31, 2021, December 31, 2020 and September 30, 2020, excluded mortgage loans 30 or more days past due and insured by U.S. government agencies of $432 million, $483 million, $557 million, $744 million and $1.1 billion, respectively. These amounts have been excluded based upon the government guarantee. The amount of mortgage loans 30 or more days past due and insured by U.S. government agencies excluded at June 30, 2021 has been revised to conform with the current presentation.
(f)Prior-period amounts have been revised to conform with the current presentation.
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CONSUMER & COMMUNITY BANKING
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio data and where otherwise noted)
QUARTERLY TRENDSNINE MONTHS ENDED SEPTEMBER 30,
3Q21 Change2021 Change
3Q212Q211Q214Q203Q202Q213Q20202120202020
BUSINESS METRICS
Number of:
Branches4,854 4,869 4,872 4,908 4,960 — %(2)%4,854 4,960 (2)%
Active digital customers (in thousands) (a)57,961 56,915 56,671 55,274 54,779 57,961 54,779 
Active mobile customers (in thousands) (b)44,333 42,896 41,872 40,899 40,164 10 44,333 40,164 10 
Debit and credit card sales volume (in billions)$349.9 $344.3 $290.3 $299.4 $278.2 26 $984.5 $781.8 26 
Consumer & Business Banking
Average deposits $1,056,254 $1,028,459 $960,662 $907,884 $874,325 21 $1,015,475 $807,218 26 
Deposit margin 1.29 %1.28 %1.29 %1.41 %1.43 %1.29 %1.64 %
Business banking origination volume (c)$835 $2,180 $10,035 $722 $1,352 (62)(38)$13,050 $25,885 (50)
Client investment assets (d)681,491 673,675 636,962 590,206 (g)529,196 29 681,491 529,196 29 
Number of client advisors4,689 4,571 4,500 4,417 4,290 4,689 4,290 
Home Lending (in billions)
Mortgage origination volume by channel
Retail $23.7 $22.7 $23.0 $20.1 $20.7 14 $69.4 $52.8 31 
Correspondent 17.9 16.9 16.3 12.4 8.3 116 51.1 28.5 79 
Total mortgage origination volume (e)$41.6 $39.6 $39.3 $32.5 $29.0 43 $120.5 $81.3 48 
Third-party mortgage loans serviced (period-end)509.3 463.9 443.2 447.3 454.8 10 12 509.3 454.8 12 
MSR carrying value (period-end)5.3 4.5 4.5 3.3 3.0 18 77 5.3 3.0 77 
Ratio of MSR carrying value (period-end) to third-party mortgage loans serviced (period-end)1.04 %0.97 %1.02 %0.74 %0.66 %1.04 %0.66 %
MSR revenue multiple (f)3.85 x3.59 x3.78 x2.64 x2.28 x3.85 x2.28 x
Credit Card
Credit card sales volume, excluding Commercial Card (in billions)$232.0 $223.7 $183.7 $197.0 $178.1 30 639.4 505.7 26 
Net revenue rate9.74 %11.32 %11.53 %11.22 %10.96 %10.84 %10.82 %
Auto
Loan and lease origination volume (in billions)$11.5 $12.4 $11.2 $11.0 $11.4 (7)$35.1 $27.4 28 
Average auto operating lease assets18,753 19,608 20,300 20,810 21,684 (4)(14)19,548 22,445 (13)
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
(a)Users of all web and/or mobile platforms who have logged in within the past 90 days.
(b)Users of all mobile platforms who have logged in within the past 90 days.
(c)Included $1.3 billion, $9.3 billion and $396 million of origination volume under the PPP for the three months ended June 30, 2021, March 31, 2021 and September 30, 2020, respectively, and $10.6 billion and $21.9 billion for the nine months ended September 30, 2021 and 2020, respectively. There were no originations under the PPP for the three months ended September 30, 2021 and December 31, 2020. The PPP ended on May 31, 2021 for new applications. Refer to page 113 of the Firm’s 2020 Form 10-K for further information on the PPP.
(d)Includes assets invested in managed accounts and J.P. Morgan mutual funds where AWM is the investment manager. Refer to AWM segment results on pages 20-22 for additional information.
(e)Firmwide mortgage origination volume was $46.1 billion, $44.9 billion, $43.2 billion, $37.0 billion and $36.2 billion for the three months ended September 30, 2021, June 30, 2021, March 31, 2021, December 31, 2020 and September 30, 2020, respectively, and $134.2 billion and $96.4 billion for the nine months ended September 30, 2021 and 2020, respectively.
(f)Represents the ratio of MSR carrying value (period-end) to third-party mortgage loans serviced (period-end) divided by the ratio of annualized loan servicing-related revenue to third-party mortgage loans serviced (average).
(g)Prior-period amount has been revised to conform with the current presentation.
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CORPORATE & INVESTMENT BANK
FINANCIAL HIGHLIGHTS
(in millions, except ratio data)
QUARTERLY TRENDSNINE MONTHS ENDED SEPTEMBER 30,
3Q21 Change2021 Change
3Q212Q211Q214Q203Q202Q213Q20202120202020
INCOME STATEMENT
REVENUE
Investment banking fees$3,297 $3,572 $2,988 $2,558 $2,165 (8)%52 %$9,857 $6,919 42 %
Principal transactions3,577 4,026 6,045 2,982 3,990 (11)(10)13,648 14,578 (6)
Lending- and deposit-related fees634 633 593 574 546 — 16 1,860 1,496 24 
Asset management, administration and commissions1,240 1,246 1,286 1,226 1,086 — 14 3,772 3,495 
All other income313 435 176 462 331 (28)(5)924 830 11 
Noninterest revenue9,061 9,912 11,088 7,802 8,118 (9)12 30,061 27,318 10 
Net interest income3,335 3,302 3,517 3,550 3,428 (3)10,154 10,614 (4)
TOTAL NET REVENUE (a)12,396 13,214 14,605 11,352 11,546 (6)40,215 37,932 
Provision for credit losses(638)(79)(331)(581)(81)NMNM(1,048)3,307 NM
NONINTEREST EXPENSE
Compensation expense2,827 3,582 4,329 1,958 2,651 (21)10,738 9,654 11 
Noncompensation expense3,044 2,941 2,775 2,981 3,181 (4)8,760 8,945 (2)
TOTAL NONINTEREST EXPENSE5,871 6,523 7,104 4,939 5,832 (10)19,498 18,599 
Income before income tax expense7,163 6,770 7,832 6,994 5,795 24 21,765 16,026 36 
Income tax expense1,601 1,785 2,092 1,645 1,486 (10)5,478 4,281 28 
NET INCOME $5,562 $4,985 $5,740 $5,349 $4,309 12 29 $16,287 $11,745 39 
FINANCIAL RATIOS
ROE26 %23 %27 %26 %21 %25 %19 %
Overhead ratio47 49 49 44 51 48 49 
Compensation expense as percentage of total net revenue23 27 30 17 23 27 25 
REVENUE BY BUSINESS
Investment Banking$3,025 $3,424 $2,851 $2,497 $2,087 (12)45 $9,300 $6,374 46 
Wholesale Payments1,624 1,453 1,392 1,427 1,332 12 22 4,469 4,133 
Lending244 229 265 193 333 (27)738 953 (23)
Total Banking4,893 5,106 4,508 4,117 3,752 (4)30 14,507 11,460 27 
Fixed Income Markets3,672 4,098 5,761 3,950 4,597 (10)(20)13,531 16,928 (20)
Equity Markets2,597 2,689 3,289 1,989 1,999 (3)30 8,575 6,616 30 
Securities Services1,126 1,088 1,050 1,053 1,029 3,264 3,200 
Credit Adjustments & Other (b)108 233 (3)243 169 (54)(36)338 (272)NM
Total Markets & Securities Services7,503 8,108 10,097 7,235 7,794 (7)(4)25,708 26,472 (3)
TOTAL NET REVENUE$12,396 $13,214 $14,605 $11,352 $11,546 (6)$40,215 $37,932 
In the fourth quarter of 2020, payment processing-only clients along with the associated revenue and expenses were realigned to CIB’s Wholesale Payments business from CCB and CB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
(a)Includes tax-equivalent adjustments, predominantly due to income tax credits related to alternative energy investments; income tax credits and amortization of the cost of investments in affordable housing projects; as well as tax-exempt income from municipal bonds of $641 million, $763 million, $703 million, $655 million and $533 million for the three months ended September 30, 2021, June 30, 2021, March 31, 2021, December 31, 2020 and September 30, 2020, respectively, and $2.1 billion and $1.7 billion for the nine months ended September 30, 2021 and 2020, respectively. In the first quarter of 2021, in relation to the reclassification of certain deferred investment tax credits, prior-period tax-equivalent adjustment amounts have been revised to conform with the current presentation. Refer to footnote (a) on page 2 for further information.
(b)Consists primarily of centrally managed credit valuation adjustments (“CVA”), funding valuation adjustments (“FVA”) on derivatives, other valuation adjustments, and certain components of fair value option elected liabilities. Results are presented net of associated hedging activities and net of CVA and FVA amounts allocated to Fixed Income Markets and Equity Markets.
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CORPORATE & INVESTMENT BANK
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio and headcount data)
QUARTERLY TRENDSNINE MONTHS ENDED SEPTEMBER 30,
3Q21 Change2021 Change
3Q212Q211Q214Q203Q202Q213Q20202120202020
SELECTED BALANCE SHEET DATA (period-end)
Total assets (a)$1,355,752 $1,363,992 $1,355,123 $1,095,926 $1,088,282 (1)%25 %$1,355,752 $1,088,282 25 %
Loans:
Loans retained (b)151,211 144,764 134,134 133,296 126,841 19 151,211 126,841 19 
Loans held-for-sale and loans at fair value (c)52,436 56,668 45,846 39,588 33,046 (7)59 52,436 33,046 59 
Total loans 203,647 201,432 179,980 172,884 159,887 27 203,647 159,887 27 
Equity83,000 83,000 83,000 80,000 80,000 — 83,000 80,000 
SELECTED BALANCE SHEET DATA (average)
Total assets (a)$1,331,240 $1,371,218 $1,293,864 $1,139,424 $1,099,618 (3)21 1,332,244 $1,116,072 19 
Trading assets - debt and equity instruments 442,623 473,875 (i)468,976 (i)447,022 (i)430,149 (i)(7)461,728 417,686 (i)11 
Trading assets - derivative receivables 64,730 69,392 (i)73,452 (i)73,366 (i)73,978 (i)(7)(13)69,159 67,858 (i)
Loans:
Loans retained (b)149,826 140,096 136,794 128,765 131,187 14 142,286 137,996 
Loans held-for-sale and loans at fair value (c)53,712 52,376 45,671 36,228 30,205 78 50,616 32,974 54 
Total loans203,538 192,472 182,465 164,993 161,392 26 192,902 170,970 13 
Equity83,000 83,000 83,000 80,000 80,000 — 83,000 80,000 
Headcount (d)66,267 64,261 62,772 61,733 61,830 66,267 61,830 
CREDIT DATA AND QUALITY STATISTICS
Net charge-offs/(recoveries)$$(12)$(7)$88 $23 NM(91)$(17)$282 NM
Nonperforming assets:
Nonaccrual loans:
Nonaccrual loans retained (e)547 783 842 1,008 1,178 (30)(54)547 1,178 (54)
Nonaccrual loans held-for-sale and loans at fair value (f)1,234 1,187 1,266 1,662 2,111 (42)1,234 2,111 (42)
Total nonaccrual loans 1,781 1,970 2,108 2,670 3,289 (10)(46)1,781 3,289 (46)
Derivative receivables393 481 284 56 140 (18)181 393 140 181 
Assets acquired in loan satisfactions95 95 97 85 88 — 95 88 
Total nonperforming assets 2,269 2,546 2,489 2,811 3,517 (11)(35)2,269 3,517 (35)
Allowance for credit losses:
Allowance for loan losses1,442 1,607 1,982 2,366 2,863 (10)(50)1,442 2,863 (50)
Allowance for lending-related commitments1,426 1,902 1,602 1,534 1,706 (25)(16)1,426 1,706 (16)
Total allowance for credit losses2,868 3,509 3,584 3,900 4,569 (18)(37)2,868 4,569 (37)
Net charge-off/(recovery) rate (b)(g)0.01 %(0.03)%(0.02)%0.27 %0.07 %(0.02)%0.27 %
Allowance for loan losses to period-end loans retained (b)0.95 1.11 1.48 1.77 2.26 0.95 2.26 
Allowance for loan losses to period-end loans retained,
excluding trade finance and conduits (h)1.29 1.53 2.06 2.54 3.15 1.29 3.15 
Allowance for loan losses to nonaccrual loans retained (b)(e)264 205 235 235 243 264 243 
Nonaccrual loans to total period-end loans0.87 0.98 1.17 1.54 2.06 0.87 2.06 
In the fourth quarter of 2020, payment processing-only clients along with the associated revenue and expenses were realigned to CIB’s Wholesale Payments business from CCB and CB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
(a)In the first quarter of 2021, the Firm reclassified certain deferred investment tax credits. Prior-period amounts have been revised to conform with the current presentation. Refer to footnote (a) on page 2 for further information.
(b)Loans retained includes credit portfolio loans, loans held by consolidated Firm-administered multi-seller conduits, trade finance loans, other held-for-investment loans and overdrafts.
(c)Loans held-for-sale and loans at fair value primarily reflect lending related positions originated and purchased in CIB Markets, including loans held for securitization.
(d)During the six months ended June 30, 2021, 1,155 technology and risk management employees transferred from Corporate to CIB.
(e)Allowance for loan losses of $138 million, $180 million, $174 million, $278 million and $320 million were held against nonaccrual loans at September 30, 2021, June 30, 2021, March 31, 2021, December 31, 2020 and September 30, 2020, respectively.
(f)At September 30, 2021, June 30, 2021, March 31, 2021, December 31, 2020 and September 30, 2020, nonaccrual loans excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $289 million, $316 million, $340 million, $316 million and $297 million, respectively. These amounts have been excluded based upon the government guarantee.
(g)Loans held-for-sale and loans at fair value were excluded when calculating the net charge-off/(recovery) rate.
(h)Management uses allowance for loan losses to period-end loans retained, excluding trade finance and conduits, a non-GAAP financial measure, to provide a more meaningful assessment of CIB’s allowance coverage ratio.
(i)Prior-period amounts have been revised to conform with the current presentation.
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CORPORATE & INVESTMENT BANK
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except where otherwise noted)
QUARTERLY TRENDSNINE MONTHS ENDED SEPTEMBER 30,
3Q21 Change2021 Change
3Q212Q211Q214Q203Q202Q213Q20202120202020
BUSINESS METRICS
Advisory$1,228 $916 $680 $835 $428 34 %187 %$2,824 $1,533 84 %
Equity underwriting1,032 1,063 1,056 718 732 (3)41 3,151 2,040 54 
Debt underwriting1,037 1,593 1,252 1,005 1,005 (35)3,882 3,346 16 
Total investment banking fees$3,297 $3,572 $2,988 $2,558 $2,165 (8)52 $9,857 $6,919 42 
Client deposits and other third-party liabilities (average) (a)714,376 721,882 705,764 683,818 634,961 (1)13 714,039 585,955 22 
Merchant processing volume (in billions) (b) 470.9 475.2 425.7 444.5 406.1 (1)16 $1,371.8 $1,152.8 19 
Assets under custody (“AUC”) (period-end) (in billions)31,962 $32,122 $31,251 $30,980 $28,628 — 12 31,962 $28,628 12 
95% Confidence Level - Total CIB VaR (average)
CIB trading VaR by risk type: (c)
Fixed income$38 $39 $125 $106 $93 (3)(59)
Foreign exchange 11 12 13 (17)(62)
Equities11 18 22 23 26 (39)(58)
Commodities and other11 22 33 36 33 (50)(67)
Diversification benefit to CIB trading VaR (d) (33)(44)(90)(85)(76)25 57 
CIB trading VaR (c)32 41 101 92 89 (22)(64)
Credit portfolio VaR (e)12 15 (17)(67)
Diversification benefit to CIB VaR (d)(4)(6)(10)(13)(14)33 71 
CIB VaR$33 $41 $99 $91 $90 (20)(63)
(a)Client deposits and other third-party liabilities pertain to the Wholesale Payments and Securities Services businesses.
(b)Represents total merchant processing volume across CIB, CCB and CB.
(c)CIB trading VaR includes substantially all market-making and client-driven activities, as well as certain risk management activities in CIB, including credit spread sensitivity to CVA. Refer to VaR measurement on pages 137–139 of the Firm’s 2020 Form 10-K, and pages 76–78 of the Firm’s Quarterly Report on Form 10-Q for the quarterly period ended June 30, 2021 for further information.
(d)Average portfolio VaR was less than the sum of the VaR of the components described above, which is due to portfolio diversification. The diversification effect reflects the fact that the risks were not perfectly correlated.
(e)Credit portfolio VaR includes the derivative CVA, hedges of the CVA and hedges of the retained loan portfolio, which are reported in principal transactions revenue. This VaR does not include the retained loan portfolio, which is not reported at fair value.
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COMMERCIAL BANKING
FINANCIAL HIGHLIGHTS
(in millions, except ratio data)
QUARTERLY TRENDSNINE MONTHS ENDED SEPTEMBER 30,
3Q21 Change2021 Change
3Q212Q211Q214Q203Q202Q213Q20202120202020
INCOME STATEMENT
REVENUE
Lending- and deposit-related fees $355 $350 $331 $325 $304 %17 %$1,036 $862 20 %
All other income 633 600 586 550 457 39 1,819 1,330 37 
Noninterest revenue 988 950 917 875 761 30 2,855 2,192 30 
Net interest income1,532 1,533 1,476 1,588 1,524 — 4,541 4,658 (3)
TOTAL NET REVENUE (a)2,520 2,483 2,393 2,463 2,285 10 7,396 6,850 
Provision for credit losses(363)(377)(118)(1,181)(147)(147)(858)3,294 NM
NONINTEREST EXPENSE
Compensation expense 511 484 482 460 492 1,477 1,394 
Noncompensation expense521 497 487 490 477 1,505 1,454 
TOTAL NONINTEREST EXPENSE1,032 981 969 950 969 2,982 2,848 
Income/(loss) before income tax expense/(benefit)1,851 1,879 1,542 2,694 1,463 (1)27 5,272 708 NM
Income tax expense/(benefit)444 459 374 660 377 (3)18 1,277 164 NM
NET INCOME$1,407 $1,420 $1,168 $2,034 $1,086 (1)30 $3,995 $544 NM
REVENUE BY PRODUCT
Lending$1,138 $1,172 $1,168 $1,177 $1,138 (3)— $3,478 $3,219 
Wholesale payments 947 914 843 945 867 2,704 2,770 (2)
Investment banking (b)416 370 350 318 260 12 60 1,136 751 51 
Other19 27 32 23 20 (30)(5)78 110 (29)
TOTAL NET REVENUE (a)$2,520 $2,483 $2,393 $2,463 $2,285 10 $7,396 $6,850 
Investment banking revenue, gross (c)$1,343 $1,164 $1,129 $971 $840 15 60 $3,636 $2,377 53 
REVENUE BY CLIENT SEGMENT
Middle Market Banking $1,017 $1,009 $916 $947 $880 16 $2,942 $2,693 
Corporate Client Banking 878 851 851 856 808 2,580 2,347 10 
Commercial Real Estate Banking602 599 604 630 576 1,805 1,683 
Other23 24 22 30 21 (4)10 69 127 (46)
TOTAL NET REVENUE (a)$2,520 $2,483 $2,393 $2,463 $2,285 10 $7,396 $6,850 
FINANCIAL RATIOS
ROE22 %23 %19 %36 %19 %21 %%
Overhead ratio41 40 40 39 42 40 42 
In the fourth quarter of 2020, payment processing-only clients along with the associated revenue and expenses were realigned to CIB’s Wholesale Payments business from CCB and CB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
(a)Total net revenue included tax-equivalent adjustments from income tax credits related to equity investments in designated community development entities and in entities established for rehabilitation of historic properties, as well as tax-exempt income related to municipal financing activities of $80 million, $78 million, $73 million, $107 million and $82 million for the three months ended September 30, 2021, June 30, 2021, March 31, 2021, December 31, 2020 and September 30, 2020, respectively, and $231 million and $243 million for the nine months ended September 30, 2021 and 2020, respectively. In the first quarter of 2021, in relation to the reclassification of certain deferred investment tax credits, prior-period tax-equivalent adjustment amounts have been revised to conform with the current presentation. Refer to footnote (a) on page 2 for further information.
(b)Includes CB’s share of revenue from investment banking products sold to CB clients through the CIB.
(c)Refer to page 65 of the Firm’s 2020 Form 10-K for discussion of revenue sharing.
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COMMERCIAL BANKING
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except headcount and ratio data)QUARTERLY TRENDSNINE MONTHS ENDED SEPTEMBER 30,
3Q21 Change2021 Change
3Q212Q211Q214Q203Q202Q213Q20202120202020
SELECTED BALANCE SHEET DATA (period-end)
Total assets (a)$227,670 $226,022  $223,583 $228,911 $228,583 %— %$227,670 $228,583 — %
Loans:
Loans retained201,283 200,929 202,975 207,880 214,352 — (6)201,283 214,352 (6)
Loans held-for-sale and loans at fair value3,412 3,381 2,884 2,245 349 NM3,412 349 NM
Total loans$204,695 $204,310 $205,859 $210,125 $214,701 — (5)$204,695 $214,701 (5)
Equity24,000 24,000 24,000 22,000 22,000 — 24,000 22,000 
Period-end loans by client segment
Middle Market Banking (b)$58,918 $59,314 $59,983 $61,115 $61,812 (1)(5)$58,918  $61,812 (5)
Corporate Client Banking45,107 44,866 45,540 47,420 49,857 (10)45,107 49,857 (10)
Commercial Real Estate Banking 100,458 99,858 100,035 101,146 102,484 (2)100,458 102,484 (2)
Other212 272 301 444 548 (22)(61)212 548 (61)
Total loans (b)$204,695 $204,310 $205,859 $210,125 $214,701 — (5)$204,695  $214,701 (5)
SELECTED BALANCE SHEET DATA (average)
Total assets (a)$222,760 $226,562 $225,574 $227,431 $231,691 (2)(4)$224,955 $235,079 (4)
Loans:
Loans retained199,789 202,102 204,164 210,621 217,498 (1)(8)202,002 220,167 (8)
Loans held-for-sale and loans at fair value2,790 3,150 2,578 1,554 629 (11)344 2,840 986 188 
Total loans$202,579 $205,252 $206,742 $212,175 $218,127 (1)(7)$204,842 $221,153 (7)
Client deposits and other third-party liabilities300,595 290,250 290,992 276,694 248,289 21 293,981 224,774 31 
Equity24,000 24,000 24,000 22,000 22,000 — 24,000 22,000 
Average loans by client segment
Middle Market Banking $59,032 $61,698 $60,011 $60,869 $63,029 (4)(6)$60,243 $61,789 (3)
Corporate Client Banking 43,330 43,440 45,719 48,825 51,608 — (16)44,154 55,967 (21)
Commercial Real Estate Banking 100,120 99,864 100,661 101,969 102,905 — (3)100,213 102,650 (2)
Other97 250 351 512 585 (61)(83)232 747 (69)
Total loans$202,579 $205,252 $206,742 $212,175 $218,127 (1)(7)$204,842 $221,153 (7)
Headcount12,584 12,163 11,748 11,675 11,704 12,584 11,704 
CREDIT DATA AND QUALITY STATISTICS
Net charge-offs/(recoveries)$31 $$29 $162 $60 NM(48)$63 $239 (74)
Nonperforming assets
Nonaccrual loans:
Nonaccrual loans retained (c)735 1,006  1,134 1,286  1,468 (27)(50)735 1,468 (50)
Nonaccrual loans held-for-sale and loans  
at fair value—  — 120  85 NMNM— 85 NM
Total nonaccrual loans735 1,008 1,134 1,406 1,553 (27)(53)735 1,553 (53)
Assets acquired in loan satisfactions16 17 24 24 24 (6)(33)16 24 (33)
Total nonperforming assets751 1,025 1,158 1,430 1,577 (27)(52)751 1,577 (52)
Allowance for credit losses:
Allowance for loan losses2,354 2,589  3,086 3,335  4,466 (9)(47)2,354 4,466 (47)
Allowance for lending-related commitments711 870  753 651  864 (18)(18)711 864 (18)
Total allowance for credit losses3,065 3,459 3,839 3,986 5,330 (11)(42)3,065 5,330 (42)
Net charge-off/(recovery) rate (d)0.06 %0.01 %0.06 %0.31 %0.11 %0.04 %0.15 %
Allowance for loan losses to period-end loans retained1.17 1.29  1.52 1.60  2.08 1.17 2.08 
Allowance for loan losses to nonaccrual loans retained (c)320 257  272 259  304 320 304 
Nonaccrual loans to period-end total loans0.36 0.49 0.55 0.67 0.72 0.36 0.72 

(a)In the first quarter of 2021, the Firm reclassified certain deferred investment tax credits. Prior-period amounts have been revised to conform with the current presentation. Refer to footnote (a) on page 2 for further information.
(b)At September 30,2021, June 30, 2021, March 31, 2021, December 31, 2020 and September 30, 2020, total loans included $2.0 billion, $5.0 billion, $7.4 billion, $6.6 billion and $6.6 billion of loans, respectively, under the PPP, of which $1.9 billion, $4.9 billion, $7.2 billion, $6.4 billion and $6.4 billion were in Middle Market Banking. Refer to page 113 of the Firm’s 2020 Form 10-K for further information on the PPP.
(c)Allowance for loan losses of $123 million, $188 million, $227 million, $273 million and $367 million was held against nonaccrual loans retained at September 30, 2021, June 30, 2021, March 31, 2021, December 31, 2020 and September 30, 2020, respectively.
(d)Loans held-for-sale and loans at fair value were excluded when calculating the net charge-off/(recovery) rate.

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ASSET & WEALTH MANAGEMENT
FINANCIAL HIGHLIGHTS
(in millions, except ratio and headcount data)
QUARTERLY TRENDSNINE MONTHS ENDED SEPTEMBER 30,
3Q21 Change2021 Change
3Q212Q211Q214Q203Q202Q213Q20202120202020
INCOME STATEMENT
REVENUE
Asset management, administration and commissions $3,096 $3,019 $2,888 $2,892 $2,646 %17 %$9,003 $7,718 17 %
All other income 216 146 258 87 93 48 132 620 125 396 
Noninterest revenue 3,312 3,165 3,146 2,979 2,739 21 9,623 7,843 23 
Net interest income988 942 931 888 815 21 2,861 2,530 13 
TOTAL NET REVENUE4,300 4,107 4,077 3,867 3,554 21 12,484 10,373 20 
Provision for credit losses(60)(10)(121)(2)(52)(500)(15)(191)265 NM
NONINTEREST EXPENSE
Compensation expense 1,387 1,356 1,389 1,323 1,232 13 4,132 3,636 14 
Noncompensation expense 1,375 1,230 1,185 1,433 1,211 12 14 3,790 3,565 
TOTAL NONINTEREST EXPENSE2,762 2,586 2,574 2,756 2,443 13 7,922 7,201 10 
Income before income tax expense1,598 1,531 1,624 1,113 1,163 37 4,753 2,907 64 
Income tax expense404 378 380 327 287 41 1,162 701 66 
NET INCOME$1,194 $1,153 $1,244 $786 $876 36 $3,591 $2,206 63 
REVENUE BY LINE OF BUSINESS
Asset Management $2,337 $2,236 $2,185 $2,210 $1,924 21 $6,758 $5,444 24 
Global Private Bank (a)
1,963 1,871 1,892 1,657 1,630 20 5,726 4,929 16 
TOTAL NET REVENUE $4,300 $4,107 $4,077 $3,867 $3,554 21 $12,484 $10,373 20 
FINANCIAL RATIOS
ROE33 %32 %35 %29 %32 %33 %27 %
Overhead ratio64 63 63 71 69 63 69 
Pretax margin ratio:
Asset Management36 37 35 31 30 36 27 
Global Private Bank (a)38 38 45 26 35 40 28 
Asset & Wealth Management37 37 40 29 33 38 28 
Headcount22,051 20,866 20,578 20,683 21,058 22,051 21,058 
Number of Global Private Bank client advisors (a)2,646 2,435 2,462 2,462 2,520 2,646 2,520 
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
(a)In the first quarter of 2021, the Wealth Management business was renamed Global Private Bank.
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ASSET & WEALTH MANAGEMENT
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio data)
QUARTERLY TRENDSNINE MONTHS ENDED SEPTEMBER 30,
3Q21 Change2021 Change
3Q212Q211Q214Q203Q202Q213Q20202120202020
SELECTED BALANCE SHEET DATA (period-end)
Total assets$221,702 $217,284 $213,088 $203,384 (a)$187,858 (a)%18 %$221,702 $187,858 (a)18 %
Loans202,871 198,683 192,256 186,608 172,695 17 202,871 172,695 17 
Deposits242,309 217,488 217,460 198,755 166,049 11 46 242,309 166,049 46 
Equity14,000 14,000 14,000 10,500 10,500 — 33 14,000 10,500 33 
SELECTED BALANCE SHEET DATA (average)
Total assets$219,022 $214,384 $207,505 $193,026 (a)$181,850 (a)20 $213,679 $177,539 (a)20 
Loans200,635 195,171 188,726 176,758 167,645 20 194,888 162,803 20 
Deposits229,710 219,699 206,562 180,348 162,589 41 218,742 155,779 40 
Equity14,000 14,000 14,000 10,500 10,500 — 33 14,000 10,500 33 
CREDIT DATA AND QUALITY STATISTICS
Net charge-offs/(recoveries)$(1)$12 $11 $(16)$NMNM$22 $NM
Nonaccrual loans686 792 917 (a)964 (a)970 (a)(13)(29)686 970 (29)
Allowance for credit losses:
Allowance for loan losses402 458 479 598 580 (12)(31)402 580 (31)
Allowance for lending-related commitments20 25 25 38 41 (20)(51)20 41 (51)
Total allowance for credit losses422 483 504 636 621 (13)(32)422 621 (32)
Net charge-off/(recovery) rate— %0.02 %0.02 %(0.04)%— %0.02 %— %
Allowance for loan losses to period-end loans0.20 0.23 0.25 0.32 0.34 0.20 0.34 
Allowance for loan losses to nonaccrual loans59 58 52 (a)62 (a)60 (a)59 60 
Nonaccrual loans to period-end loans0.34 0.40 0.48 (a)0.52 (a)0.56 (a)0.34 0.56 
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
(a)Prior-period amounts have been revised to conform with the current presentation.
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ASSET & WEALTH MANAGEMENT
FINANCIAL HIGHLIGHTS, CONTINUED
(in billions)
Sep 30, 2021
ChangeNINE MONTHS ENDED SEPTEMBER 30,
Sep 30,Jun 30,Mar 31,Dec 31,Sep 30,Jun 30,Sep 30,2021 Change
CLIENT ASSETS2021202120212020202020212020202120202020
Assets by asset class
Liquidity $685 $698 $686 $641 $674 (2)%%$685 $674 %
Fixed income 695 688 662 671 650 695 650 
Equity725 725 661 595 499 — 45 725 499 45 
Multi-asset702 702 669 656 593 — 18 702 593 18 
Alternatives189 174 155 153 144 31 189 144 31 
TOTAL ASSETS UNDER MANAGEMENT2,996 2,987 2,833 2,716 2,560 — 17 2,996 2,560 17 
Custody/brokerage/administration/deposits1,100 1,057 995 936 810 36 1,100 810 36 
TOTAL CLIENT ASSETS (a)$4,096 $4,044 $3,828 $3,652 $3,370 22 $4,096 $3,370 22 
Assets by client segment
Private Banking$773 $752 $718 $689 $650 19 $773 $650 19 
Global Institutional (b)1,375 1,383 1,320 1,273 1,245 (1)10 1,375 1,245 10 
Global Funds (b)848 852 795 754 665 — 28 848 665 28 
TOTAL ASSETS UNDER MANAGEMENT$2,996 $2,987 $2,833 $2,716 $2,560 — 17 $2,996 $2,560 17 
Private Banking$1,817 $1,755 $1,664 $1,581 $1,422 28 $1,817 $1,422 28 
Global Institutional (b)1,425 1,430 1,362 1,311 1,278 — 12 1,425 1,278 12 
Global Funds (b)854 859 802 760 670 (1)27 854 670 27 
TOTAL CLIENT ASSETS (a)$4,096 $4,044 $3,828 $3,652 $3,370 22 $4,096 $3,370 22 
Assets under management rollforward
Beginning balance$2,987 $2,833 $2,716 $2,560 $2,476 $2,716 $2,328 
Net asset flows:
Liquidity (11)15 44 (36)(30)48 140 
Fixed income 11 17 22 36 40 
Equity16 20 31 14 67 19 
Multi-asset10 (1)11 (5)
Alternatives10 16 
Market/performance/other impacts(13)90 25 159 82 102 33 
Ending balance$2,996 $2,987 $2,833 $2,716 $2,560 $2,996 $2,560 
Client assets rollforward
Beginning balance$4,044 $3,828 $3,652 $3,370 $3,241 $3,652 $3,089 
Net asset flows75 75 130 39 11 280 237 
Market/performance/other impacts(23)141 46 243 118 164 44 
Ending balance$4,096 $4,044 $3,828 $3,652 $3,370 $4,096 $3,370 
In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. Refer to Business segment changes on page 65 of the Firm’s 2020 Form 10-K for further information.
(a)Includes CCB client investment assets invested in managed accounts and J.P. Morgan mutual funds where AWM is the investment manager.
(b)In the first quarter of 2021, Institutional and Retail client segments were renamed to Global Institutional and Global Funds, respectively. This did not result in a change to the clients within either client segment.
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CORPORATE
FINANCIAL HIGHLIGHTS
(in millions, except headcount data)
QUARTERLY TRENDSNINE MONTHS ENDED SEPTEMBER 30,
3Q21 Change2021 Change
3Q212Q211Q214Q203Q202Q213Q20202120202020
INCOME STATEMENT
REVENUE
Principal transactions$(103)$(8)$272 $273 $87 NMNM$161 $(28)NM
Investment securities gains/(losses)(256)(155)14 70 466 (65)NM(397)725 NM
All other income 117 (45)96 249 (210)NMNM168 (90)NM
Noninterest revenue(242)(208)382 592 343 (16)NM(68)607 NM
Net interest income (1,054)(961)(855)(841)(682)(10)(55)(2,870)(1,534)(87)
TOTAL NET REVENUE (a)(1,296)(1,169)(473)(249)(339)(11)(282)(2,938)(927)(217)
Provision for credit losses(7)49 16 (42)96 NMNM58 108 (46)
NONINTEREST EXPENSE160 515 876 361 719 (69)(78)1,551 1,012 53 
Income/(loss) before income tax expense/(benefit)(1,449)(1,733)(1,365)(568)(1,154)16 (26)(4,547)(2,047)(122)
Income tax expense/(benefit)(632)(489)(785)(210)(455)(29)(39)(1,906)(655)(191)
NET INCOME/(LOSS)$(817)$(1,244)$(580)$(358)$(699)34 (17)$(2,641)$(1,392)(90)
MEMO:
TOTAL NET REVENUE
Treasury and Chief Investment Office (“CIO”)
(1,198)(1,081)(705)(623)(243)(11)(393)(2,984)(745)(301)
Other Corporate(98)(88)232 374 (96)(11)(2)46 (182)NM
TOTAL NET REVENUE$(1,296)$(1,169)$(473)$(249)$(339)(11)(282)$(2,938)$(927)(217)
NET INCOME/(LOSS)
Treasury and CIO(998)(956)(675)(587)(349)(4)(186)(2,629)(816)(222)
Other Corporate181 (288)95 229 (350)NMNM(12)(576)98 
TOTAL NET INCOME/(LOSS)$(817)$(1,244)$(580)$(358)$(699)34 (17)$(2,641)$(1,392)(90)
SELECTED BALANCE SHEET DATA (period-end)
Total assets$1,459,283 $1,382,653 $1,409,564 $1,359,831 $1,253,275 16 $1,459,283 $1,253,275 16 
Loans1,697 1,530 1,627 1,657 1,569 11 1,697 1,569 
Headcount (b)38,302 37,520 38,168 38,366 38,861 (1)38,302 38,861 (1)
SUPPLEMENTAL INFORMATION
TREASURY and CIO
Investment securities gains/(losses)$(256)$(155)$14 $70 $466 (65)NM$(397)$725 NM
Available-for-sale securities (average) 223,747 342,338 372,443 410,803 442,943 (35)(49)312,298 414,228 (25)
Held-to-maturity securities (average) (c)339,544 240,696 207,957 155,525 103,596 41 228 263,214 74,102 255 
Investment securities portfolio (average)$563,291 $583,034 $580,400 $566,328 $546,539 (3)$575,512 $488,330 18 
Available-for-sale securities (period-end) 249,484 230,127 377,911 386,065 387,663 (36)249,484 387,663 (36)
Held-to-maturity securities, net of allowance for credit losses (period-end) (c)343,542 341,476 217,452 201,821 141,553 143 343,542 141,553 143 
Investment securities portfolio, net of allowance for credit losses (period-end) (d)$593,026 $571,603 $595,363 $587,886 $529,216 12 $593,026 $529,216 12 
(a)Included tax-equivalent adjustments, driven by tax-exempt income from municipal bonds, of $64 million, $66 million, $67 million, $55 million and $62 million for the three months ended September 30, 2021, June 30, 2021, March 31, 2021, December 31, 2020 and September 30, 2020, respectively, and $197 million and $186 million for the nine months ended September 30, 2021 and 2020, respectively.
(b)During the six months ended June 30, 2021, 1,155 technology and risk management employees were transferred from Corporate to CIB.
(c)During 2021 and 2020, the Firm transferred $104.5 billion and $164.2 billion of investment securities, respectively, from AFS to HTM for capital management purposes.
(d)At September 30, 2021, June 30, 2021, March 31, 2021, December 31, 2020 and September 30, 2020, the allowance for credit losses on investment securities was $73 million, $87 million, $94 million, $78 million and $120 million, respectively.



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CREDIT-RELATED INFORMATION
(in millions)
Sep 30, 2021
Change
Sep 30,Jun 30,Mar 31,Dec 31,Sep 30,Jun 30,Sep 30,
2021202120212020202020212020
CREDIT EXPOSURE
Consumer, excluding credit card loans (a)
Loans retained$298,308 $297,731 $302,392 $302,127 $305,106 — %(2)%
Loans held-for-sale and loans at fair value 29,856 31,954 22,516 16,452 16,992 (7)76 
Total consumer, excluding credit card loans328,164 329,685 324,908 318,579 322,098 — 
Credit card loans
Loans retained143,166 141,079 131,772 143,432 139,590 
Loans held-for-sale— 723 721 784 787 NMNM
Total credit card loans143,166 141,802 132,493 144,216 140,377 
Total consumer loans 471,330 471,487 457,401 462,795 462,475 — 
Wholesale loans (b)
Loans retained532,786 524,855 514,478 514,947 500,841 
Loans held-for-sale and loans at fair value 40,499 44,612 39,428 35,111 26,424 (9)53 
Total wholesale loans 573,285 569,467 553,906 550,058 527,265 
Total loans 1,044,615 1,040,954 1,011,307 1,012,853 989,740 — 
Derivative receivables 67,908 66,320 (g)68,896 (g)75,444 (g)71,929 (g)(6)
Receivables from customers (c)58,752 59,609 58,180 47,710 30,847 (1)90 
Total credit-related assets 1,171,275 1,166,883 1,138,383 1,136,007 1,092,516 — 
Lending-related commitments
Consumer, excluding credit card 56,684 56,875 56,245 57,319 (g)46,425 — 22 
Credit card (d)710,610 682,531 674,367 658,506 662,860 
Wholesale 498,896 502,616 481,244 449,863 441,235 (1)13 
Total lending-related commitments1,266,190 1,242,022 1,211,856 1,165,688 1,150,520 10 
Total credit exposure $2,437,465 $2,408,905 $2,350,239 $2,301,695 $2,243,036 
Memo: Total by category
Consumer exposure (e)$1,238,624 $1,210,893 $1,188,013 $1,178,620 $1,171,760 
Wholesale exposures (f)1,198,841 1,198,012 1,162,226 1,123,075 1,071,276 — 12 
Total credit exposure$2,437,465 $2,408,905 $2,350,239 $2,301,695 $2,243,036 
(a)Includes scored loans held in CCB, scored mortgage and home equity loans held in AWM, and scored mortgage loans held in CIB and Corporate.
(b)Includes loans held in CIB, CB, AWM, Corporate as well as risk-rated loans held in CCB, including business banking and auto dealer loans for which the wholesale methodology is applied when determining the allowance for loan losses.
(c)Receivables from customers reflect held-for-investment margin loans to brokerage clients in CIB, CCB and AWM; these are reported within accrued interest and accounts receivable on the Consolidated balance sheets.
(d)Also includes commercial card lending-related commitments primarily in CB and CIB.
(e)Represents total consumer loans and lending-related commitments.
(f)Represents total wholesale loans, lending-related commitments, derivative receivables, and receivables from customers.
(g)Prior-period amounts have been revised to conform with the current presentation.


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CREDIT-RELATED INFORMATION, CONTINUED
(in millions, except ratio data)
Sep 30, 2021
Change
Sep 30,Jun 30,Mar 31,Dec 31,Sep 30,Jun 30,Sep 30,
2021202120212020202020212020
NONPERFORMING ASSETS (a)
Consumer nonaccrual loans
   Loans retained $4,911 $5,183 $5,382 $5,464 $5,047 (d)(5)%(3)%
   Loans held-for-sale and loans at fair value 440 475 608 1,003 1,358 (7)(68)
Total consumer nonaccrual loans5,351 5,658 5,990 6,467 6,405 (5)(16)
Wholesale nonaccrual loans
Loans retained2,084 2,698 3,015 3,318 3,745 (23)(44)
Loans held-for-sale and loans at fair value 808 716 701 788 852 13 (5)
Total wholesale nonaccrual loans 2,892 3,414 3,716 4,106 4,597 (15)(37)
Total nonaccrual loans (b)8,243 9,072 9,706 10,573 11,002 (9)(25)
Derivative receivables 393 481 284 56 140 (18)181 
Assets acquired in loan satisfactions246 249 267 277 320 (1)(23)
Total nonperforming assets 8,882 9,802 10,257 10,906 11,462 (9)(23)
Wholesale lending-related commitments (c) 641 851 800 577 607 (25)
Total nonperforming exposure $9,523 $10,653 $11,057 $11,483 $12,069 (11)(21)
NONACCRUAL LOAN-RELATED RATIOS (b)
Total nonaccrual loans to total loans 0.79 %0.87 %0.96 %1.04 %1.11 %
Total consumer, excluding credit card nonaccrual loans to
total consumer, excluding credit card loans 1.63 1.72 1.84 2.03 1.99 (d)
Total wholesale nonaccrual loans to total
wholesale loans 0.50 0.60 0.67 0.75 0.87 
(a)At September 30, 2021, June 30, 2021, March 31, 2021, December 31, 2020 and September 30, 2020, nonperforming assets excluded: (1) mortgage loans 90 or more days past due and insured by U.S. government agencies of $644 million, $713 million, $798 million, $874 million and $1.1 billion, respectively; and (2) real estate owned (“REO”) insured by U.S. government agencies of $5 million, $7 million, $8 million, $9 million and $10 million, respectively. The amount of mortgage loans 90 or more days past due and insured by U.S. government agencies excluded at June 30, 2021 has been revised to conform with the current presentation. These amounts have been excluded based upon the government guarantee. In addition, the Firm’s policy is generally to exempt credit card loans from being placed on nonaccrual status as permitted by regulatory guidance. Refer to Note 12 of the Firm’s 2020 Form 10-K for additional information on the Firm’s credit card nonaccrual and charge-off policies.
(b)Generally excludes loans that were under payment deferral or other assistance, including amendments or waivers of financial covenants, in response to the COVID-19 pandemic.
(c)Represents commitments that are risk rated as nonaccrual.
(d)Prior-period amounts have been revised to conform with the current presentation.
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CREDIT-RELATED INFORMATION, CONTINUED
(in millions, except ratio data)
QUARTERLY TRENDSNINE MONTHS ENDED SEPTEMBER 30,
3Q21 Change2021 Change
3Q212Q211Q214Q203Q202Q213Q20202120202020
SUMMARY OF CHANGES IN THE ALLOWANCES
ALLOWANCE FOR LOAN LOSSES
Beginning balance$19,500 $23,001 $28,328 $30,814 $31,591 (15)%(38)%$28,328 $17,295 64 %
Net charge-offs:
Gross charge-offs940 1,188 1,468 1,471 1,586 (21)(41)3,596 5,365 (33)
Gross recoveries collected(416)(454)(411)(421)(406)(2)(1,281)(1,156)(11)
Net charge-offs524 734 1,057 1,050 1,180 (29)(56)2,315 4,209 (45)
Provision for loan losses(819)(2,759)(4,279)(1,433)400 70 NM(7,857)17,724 NM
Other(7)(8)(3)13 NM(6)NM
Ending balance$18,150 $19,500 $23,001 $28,328 $30,814 (7)(41)$18,150 $30,814 (41)
ALLOWANCE FOR LENDING-RELATED COMMITMENTS
Beginning balance$2,998 $2,516 $2,409 $2,823 $2,710 19 11 $2,409 $1,289 87 
Provision for lending-related commitments(694)481 107 (414)114 NMNM(106)1,535 NM
Other— — (1)— NM(1)NM
Ending balance$2,305 $2,998 $2,516 $2,409 $2,823 (23)(18)$2,305 $2,823 (18)
Total allowance for credit losses (a)$20,455 $22,498 $25,517 $30,737 $33,637 (9)(39)$20,455 $33,637 (39)
NET CHARGE-OFF/(RECOVERY) RATES
Consumer retained, excluding credit card loans (0.01)%(0.04)%0.03 %0.05 %0.08 %(0.01)%0.06 %
Credit card retained loans1.39 2.24 2.97 2.17 2.92 2.18 3.17 
Total consumer retained loans0.44 0.67 0.93 0.72 0.97 0.68 1.09 
Wholesale retained loans0.03 0.01 0.04 0.19 0.07 0.03 0.14 
Total retained loans 0.21 0.31 0.45 0.44 0.49 0.32 0.58 
Memo: Average retained loans
Consumer retained, excluding credit card loans$298,019 $298,823 $302,055 $303,421 $306,201 — (3)$299,620 $301,535 (1)
Credit card retained loans141,371 135,430 134,155 140,459 140,200 137,012 148,382 (8)
Total average retained consumer loans439,390 434,253 436,210 443,880 446,401 (2)436,632 449,917 (3)
Wholesale retained loans528,979 519,902 515,858 503,249 504,449 521,628 512,137 
Total average retained loans$968,369 $954,155 $952,068 $947,129 $950,850 $958,260 $962,054 — 
(a)At September 30, 2021, June 30, 2021, March 31, 2021, December 31, 2020 and September 30, 2020 excludes allowance for credit losses on investment securities of $73 million, $87 million, $94 million, $78 million and $120 million, respectively.

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CREDIT-RELATED INFORMATION, CONTINUED
(in millions, except ratio data)
Sep 30, 2021
Change
Sep 30,Jun 30,Mar 31,Dec 31,Sep 30,Jun 30,Sep 30,
2021202120212020202020212020
ALLOWANCE COMPONENTS AND RATIOS
ALLOWANCE FOR LOAN LOSSES
Consumer, excluding credit card
Asset-specific (a)$(571)$(557)$(348)$(7)$228 (3)%NM
Portfolio-based2,445 2,455 3,030 3,643 4,274 — (43)%
Total consumer, excluding credit card1,874 1,898 2,682 3,636 4,502 (1)(58)
Credit card
Asset-specific (b)383 443 522 633 652 (14)(41)
Portfolio-based11,267 12,057 13,778 17,167 17,148 (7)(34)
Total credit card11,650 12,500 14,300 17,800 17,800 (7)(35)
Total consumer13,524 14,398 16,982 21,436 22,302 (6)(39)
Wholesale
Asset-specific (c)357 488 529 682 792 (27)(55)
Portfolio-based4,269 4,614 5,490 6,210 7,720 (7)(45)
Total wholesale4,626 5,102 6,019 6,892 8,512 (9)(46)
Total allowance for loan losses18,150 19,500 23,001 28,328 30,814 (7)(41)
Allowance for lending-related commitments2,305 2,998 2,516 2,409 2,823 (23)(18)
Total allowance for credit losses (d)$20,455 $22,498 $25,517 $30,737 $33,637 (9)(39)
CREDIT RATIOS
Consumer, excluding credit card allowance, to total
consumer, excluding credit card retained loans0.63 %0.64 %0.89 %1.20 %1.48 %
Credit card allowance to total credit card retained loans8.14 8.86 10.85 12.41 12.75 
Wholesale allowance to total wholesale retained loans0.87 0.97 1.17 1.34 1.70 
Wholesale allowance to total wholesale retained loans,
excluding trade finance and conduits (e)0.93 1.05 1.26 1.45 1.83 
Total allowance to total retained loans1.86 2.02 2.42 2.95 3.26 
Consumer, excluding credit card allowance, to consumer,
excluding credit card retained nonaccrual loans (f)38 37 50 67 89 (g)
Total allowance, excluding credit card allowance, to retained
 nonaccrual loans, excluding credit card nonaccrual loans (f)93 89 104 120 148 
Wholesale allowance to wholesale retained nonaccrual loans222 189 200 208 227 
Total allowance to total retained nonaccrual loans259 247 274 323 350 (g)
(a)Includes collateral dependent loans, including those considered troubled debt restructurings (“TDRs”) and those for which foreclosure is deemed probable, modified PCD loans, and non-collateral dependent loans that have been modified or are reasonably expected to be modified in a TDR.
(b)The asset-specific credit card allowance for loan losses relates to loans that have been modified or are reasonably expected to be modified in a TDR; the Firm calculates this allowance based on the loans’ original contractual interest rates and does not consider any incremental penalty rates.
(c)Includes risk-rated loans that have been placed on nonaccrual status and loans that have been modified or are reasonably expected to be modified in a TDR.
(d)At September 30, 2021, June 30, 2021, March 31, 2021, December 31, 2020 and September 30, 2020 excludes allowance for credit losses on investment securities of $73 million, $87 million, $94 million, $78 million and $120 million, respectively.
(e)Management uses allowance for loan losses to period-end loans retained, excluding CIB’s trade finance and conduits, a non-GAAP financial measure, to provide a more meaningful assessment of the wholesale allowance coverage ratio.
(f)Refer to footnote (a) on page 25 for information on the Firm’s nonaccrual policy for credit card loans.
(g)Prior-period amounts have been revised to conform with the current presentation.
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NON-GAAP FINANCIAL MEASURES
Non-GAAP Financial Measures
(a)In addition to analyzing the Firm’s results on a reported basis, management reviews Firmwide results, including the overhead ratio, on a “managed” basis; these Firmwide managed basis results are non-GAAP financial measures. The Firm also reviews the results of the lines of business on a managed basis. The Firm’s definition of managed basis starts, in each case, with the reported U.S. GAAP results and includes certain reclassifications to present total net revenue for the Firm (and each of the reportable business segments) on an FTE basis. Accordingly, revenue from investments that receive tax credits and tax-exempt securities is presented in the managed results on a basis comparable to taxable investments and securities. These financial measures allow management to assess the comparability of revenue from year-to-year arising from both taxable and tax-exempt sources. The corresponding income tax impact related to tax-exempt items is recorded within income tax expense. These adjustments have no impact on net income as reported by the Firm as a whole or by the lines of business.
(b)Pre-provision profit is a non-GAAP financial measure which represents total net revenue less total noninterest expense. The Firm believes that this financial measure is useful in assessing the ability of a lending institution to generate income in excess of its provision for credit losses.
(c)TCE, ROTCE, and TBVPS are each non-GAAP financial measures. TCE represents the Firm’s common stockholders’ equity (i.e., total stockholders’ equity less preferred stock) less goodwill and identifiable intangible assets (other than MSRs), net of related deferred tax liabilities. ROTCE measures the Firm’s net income applicable to common equity as a percentage of average TCE. TBVPS represents the Firm’s TCE at period-end divided by common shares at period-end. TCE, ROTCE, and TBVPS are utilized by the Firm, as well as investors and analysts, in assessing the Firm’s use of equity.
(d)The ratio of the wholesale and CIB’s allowance for loan losses to period-end loans retained, excluding trade finance and conduits, is calculated excluding loans accounted for at fair value, loans held-for-sale, CIB’s trade finance loans and consolidated Firm-administered multi-seller conduits, as well as their related allowances, to provide a more meaningful assessment of the respective allowance coverage ratio.
(e)In addition to reviewing net interest income and the net yield on a managed basis, management also reviews these metrics excluding CIB Markets, as shown below; these metrics, which exclude CIB Markets, are non-GAAP financial measures. Management reviews these metrics to assess the performance of the Firm’s lending, investing (including asset-liability management) and deposit-raising activities. The resulting metrics that exclude CIB Markets are referred to as non-markets-related net interest income and net yield. CIB Markets consists of Fixed Income Markets and Equity Markets. Management believes that disclosure of non-markets-related net interest income and net yield provides investors and analysts with other measures by which to analyze the non-markets-related business trends of the Firm and provides a comparable measure to other financial institutions that are primarily focused on lending, investing and deposit-raising activities.
QUARTERLY TRENDSNINE MONTHS ENDED SEPTEMBER 30,
3Q21 Change2021 Change
(in millions, except rates)3Q212Q211Q214Q203Q202Q213Q20202120202020
Net interest income - reported$13,080 $12,741 $12,889 $13,258 $13,013 %%$38,710 $41,305 (6)%
Fully taxable-equivalent adjustments104 109 109 97 104 (5)— 322 321 — 
Net interest income - managed basis (a)$13,184 $12,850 $12,998 $13,355 $13,117 $39,032 $41,626 (6)
Less: CIB Markets net interest income1,967 1,987 2,223 2,166 2,076 (1)(5)6,177 6,208 — 
Net interest income excluding CIB Markets (a)$11,217 $10,863 $10,775 $11,189 $11,041 $32,855 $35,418 (7)
Average interest-earning assets$3,219,786 $3,177,195 $3,126,569 $2,955,646 $2,874,974 12 $3,174,858 $2,720,636 17 
Less: Average CIB Markets interest-earning assets894,892 882,848 866,591 743,337 730,141 23 881,547 753,748 17 
Average interest-earning assets excluding CIB Markets$2,324,894 $2,294,347 $2,259,978 $2,212,309 $2,144,833 $2,293,311 $1,966,888 17 
Net yield on average interest-earning assets - managed basis1.62 %1.62 %1.69 %1.80 %1.82 %1.64 %2.04 %
Net yield on average CIB Markets interest-earning assets0.87 0.90 1.04 1.16 1.13 0.94 1.10 
Net yield on average interest-earning assets excluding CIB Markets1.91 1.90 1.93 2.01 2.05 1.92 2.41 
(a) Interest includes the effect of related hedges. Taxable-equivalent amounts are used where applicable.







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